I know they get bad reviews sometimes but I thought I'd share my recent experience
I purchased a Tempest 200 which got delivered on Thursday, There was a small hole box when I received it and upon opening could see that the outer carry bag had a hole in it
This had been caused by the poles pushing through the bag as the cover over them had obviously come off in transit
I contacted them straight away on WhatsApp and they replied within 2 hours asking if I'd be happy to keep the bivvy and they would get a new bag sent direct from Trakker
I was happy with this and agreed, they contacted me about an hour later and said this had all been arranged and would arrive within 5/7 days
Well it has just been delivered 2 days after I contacted them
Just thought they deserve a mention for great customer service
I purchased a Tempest 200 which got delivered on Thursday, There was a small hole box when I received it and upon opening could see that the outer carry bag had a hole in it
This had been caused by the poles pushing through the bag as the cover over them had obviously come off in transit
I contacted them straight away on WhatsApp and they replied within 2 hours asking if I'd be happy to keep the bivvy and they would get a new bag sent direct from Trakker
I was happy with this and agreed, they contacted me about an hour later and said this had all been arranged and would arrive within 5/7 days
Well it has just been delivered 2 days after I contacted them
Just thought they deserve a mention for great customer service
In reply to Post #1
I've also had great service from them 2 of the 3 times I have needed to.
With the first experience (return of a Nash heated blanket because it did not fit the specific Nash bed I had) I was using their website to talk with them and that didn't go well, whoever I was talking to didn't understand English and their replies were broken English.
Like I say though, the last 2 times I have needed their help they have been spot on. Courteous, quick responses (via WhatsApp) and sorted everything to my satisfaction
I've also had great service from them 2 of the 3 times I have needed to.
With the first experience (return of a Nash heated blanket because it did not fit the specific Nash bed I had) I was using their website to talk with them and that didn't go well, whoever I was talking to didn't understand English and their replies were broken English.
Like I say though, the last 2 times I have needed their help they have been spot on. Courteous, quick responses (via WhatsApp) and sorted everything to my satisfaction
My last experience with TFT via WhatsApp was not very good.
2 Gardner slings listed on ebay, same pics, same dimensions, one listed as XL the other not, £16 difference in price.
Made Liam aware of it 23/10, said webteam looking into it, when he gets some answers he'd get back to me...but he didn't.
1 week later rechecked items, description on one deleted & price changed.
Still not got back to me.
2 Gardner slings listed on ebay, same pics, same dimensions, one listed as XL the other not, £16 difference in price.
Made Liam aware of it 23/10, said webteam looking into it, when he gets some answers he'd get back to me...but he didn't.
1 week later rechecked items, description on one deleted & price changed.
Still not got back to me.
In reply to Post #1
I bought a pod from them, arrived 4 days later, zero issues & recommended
I bought a pod from them, arrived 4 days later, zero issues & recommended
In reply to Post #1
I use them often and have never had any issues
I use them often and have never had any issues
I also have purchased from this company without any problems at all, in fact I asked about the item I was looking for and they responded quickly and positively with key answers. 
In reply to Post #6
Nothing but positive from me as well, i bought a bedchair from them which they then put on sale (knocking £100 off it) about 7 days after mine was delivered. I sent them a polite note asking if there was anything they could do and they issued me a credit note for £100. They never had to do that and i'm sure many stores wouldn't have.
Nothing but positive from me as well, i bought a bedchair from them which they then put on sale (knocking £100 off it) about 7 days after mine was delivered. I sent them a polite note asking if there was anything they could do and they issued me a credit note for £100. They never had to do that and i'm sure many stores wouldn't have.
This is my go too mail company now, everything's always delivered on time and in stock unlike some of the bigger companies.
I've used them loads in the past and never had an issue.
Use them all the time , subscribe to the prime style delivery and I've never had any issues
How are some of the reels dearer in the black friday sale than they were two weeks ago
In reply to Post #11
because thats how Black Friday works for most stuff from lots of retailers!
because thats how Black Friday works for most stuff from lots of retailers!
In reply to Post #12
169.99 last week now 199.99 is a bit extreme and on their ebay store cheaper than sale price
169.99 last week now 199.99 is a bit extreme and on their ebay store cheaper than sale price
In reply to Post #13
Had loads of stuff mailed from TFT over the years. Never had an issue. Always delivered on time and packaged really well including rods and recently a bait boat. Streets ahead of other major retailers 🙌
Had loads of stuff mailed from TFT over the years. Never had an issue. Always delivered on time and packaged really well including rods and recently a bait boat. Streets ahead of other major retailers 🙌
In reply to Post #13
Their practices on black Friday are excessive and I don't tend to buy at that time for this reason. You are also correct in that you can get the same item from their eBay store for less, I've done that a few times, biggest saving was on a barrow, think I got it for £40 cheaper. That being said, I've never had any problems with them and the 2 times an order did go wrong I was able to contact them via Messenger and get the issue sorted both times
Their practices on black Friday are excessive and I don't tend to buy at that time for this reason. You are also correct in that you can get the same item from their eBay store for less, I've done that a few times, biggest saving was on a barrow, think I got it for £40 cheaper. That being said, I've never had any problems with them and the 2 times an order did go wrong I was able to contact them via Messenger and get the issue sorted both times
In reply to Post #11
Trying to get rid of the slow moving stock maybe.
It's a great time for shops to try and move on dead stock.
Trying to get rid of the slow moving stock maybe.
It's a great time for shops to try and move on dead stock.
In reply to Post #16
How they going to move dead stock at a higher price than two weeks ago
How they going to move dead stock at a higher price than two weeks ago
In reply to Post #17
Another Ive only just started using them and i cant fault them, Items delivered quickly and securely packaged. They're competitive to.
Another
Ive only just started using them and i cant fault them, Items delivered quickly and securely packaged. They're competitive to.
Before I paid for the xtra option, I had mixed experiences - delivery would frequently take several days and I even had a reel and a bivvy delivered as new that were either ex demo or returns.
Since xtra, they have been excellent. Next day delivery, extra discounts, etc. Been worth the 12 quid I paid already
Since xtra, they have been excellent. Next day delivery, extra discounts, etc. Been worth the 12 quid I paid already
I've had 3 issues in the last twelve months with faulty items and each time they've tried doing me over on a refund - the last time I had to threaten legal action as they said they wouldn't refund me because the item was older than six months - said solar would only replace!
They lied in emails and I was passed around from person to person but they soon changed their tune when I threatened legal action BUT I shouldn't have had to do that - p*** poor company and won't ever use them again!!!
I was the same, used them loads never had a problem.
When i did start having a problem/s they were terrible. Difficult to contact, slow to respond and then useless too. Eventually I swore I would never use them again.
Fast forward 6 months and I saw a good deal on an expensive item so i decided to use them again as a one off, surely nothing could go wrong this time? What a mistake!
Short story is they sent/delivered my bivvy to the wrong address. I didn't find this out until later but it had been delivered to an ex-girlfriends address that I had used once many years ago that was still on their system somewhere.
As far as TFT were concerned, the bivvy had been delivered to the correct address, which was the one on the invoice (mine), and this was backed up by the couriers so called "proof of delivery". So TFT washed their hands of it and stopped responding to the Whatsapps, nothing to do with them anymore?
My CCTV said otherwise or I would have assumed it had been delivered correctly and stolen from my outside house. Luckily I got a phone call a few days later from an honest person at the address and I managed to recover it myself otherwise it would have just been gone for good.
Like most things, you only know how good (or bad) these companies are when you have a problem
When i did start having a problem/s they were terrible. Difficult to contact, slow to respond and then useless too. Eventually I swore I would never use them again.
Fast forward 6 months and I saw a good deal on an expensive item so i decided to use them again as a one off, surely nothing could go wrong this time? What a mistake!
Short story is they sent/delivered my bivvy to the wrong address. I didn't find this out until later but it had been delivered to an ex-girlfriends address that I had used once many years ago that was still on their system somewhere.
As far as TFT were concerned, the bivvy had been delivered to the correct address, which was the one on the invoice (mine), and this was backed up by the couriers so called "proof of delivery". So TFT washed their hands of it and stopped responding to the Whatsapps, nothing to do with them anymore?
My CCTV said otherwise or I would have assumed it had been delivered correctly and stolen from my outside house. Luckily I got a phone call a few days later from an honest person at the address and I managed to recover it myself otherwise it would have just been gone for good.
Like most things, you only know how good (or bad) these companies are when you have a problem
In reply to Post #21
So you are complaining because they & the courier delivered to the address you gave them, due to your error
So you are complaining because they & the courier delivered to the address you gave them, due to your error
In reply to Post #22
Sorry I probably explained it badly
I placed an order which I wanted sent to my home address. Everything, the invoice, the delivery instruction, the proof of delivery etc. all had the correct delivery address on.
Because TFT put the order through "manually", instead of using the address supplied, they used a completely different address. One that I used once a long time ago but was still sitting on their system somewhere.
Basically, the address label they stuck on the actual parcel was incorrect and didn't tie up with anything else
When the parcel got delivered to the address on the label (i.e not my house) the so called "proof of delivery" indicated that it had arrived at my house miles away instead.
At the time TFT where happy that the "proof of delivery" was good and stopped replying on the Whatsapp chats. Its was only after I managed to locate and recover it myself, I got back in touch and they explained what had happened
Sorry I probably explained it badly
I placed an order which I wanted sent to my home address. Everything, the invoice, the delivery instruction, the proof of delivery etc. all had the correct delivery address on.
Because TFT put the order through "manually", instead of using the address supplied, they used a completely different address. One that I used once a long time ago but was still sitting on their system somewhere.
Basically, the address label they stuck on the actual parcel was incorrect and didn't tie up with anything else
When the parcel got delivered to the address on the label (i.e not my house) the so called "proof of delivery" indicated that it had arrived at my house miles away instead.
At the time TFT where happy that the "proof of delivery" was good and stopped replying on the Whatsapp chats. Its was only after I managed to locate and recover it myself, I got back in touch and they explained what had happened
Reading ALL pages