Hi,
anyone heard something about Darren.He still got my alarms since the beginning of March.
He no longer replies to email. Last contact was more than a month ago,saying they get done within a week.
Thanks
anyone heard something about Darren.He still got my alarms since the beginning of March.
He no longer replies to email. Last contact was more than a month ago,saying they get done within a week.
Thanks
In reply to Post #1
He replied to me on messenger on 24th June mate regarding a receiver issue... don't sound good though!
He replied to me on messenger on 24th June mate regarding a receiver issue... don't sound good though!
All I can say is the man is a leg end.
In reply to Post #1
ouch, he's usually quite active on fb. I would contact him on there.
ouch, he's usually quite active on fb. I would contact him on there.
Sure I read a post on FB a few weeks ago that he was mad busy and not taking orders until he had cleared the current workload he had...... 
In reply to Post #5
He did a superb job recently on my mates optonics. But the turn around time was quite long. Worth the wait though cos these alarms are old and came back perfect.
He did a superb job recently on my mates optonics. But the turn around time was quite long. Worth the wait though cos these alarms are old and came back perfect.
In reply to Post #1
The fact i've seen his name pop up more times since lockdown than his days with ATT probably shows just how busy he is.
The fact i've seen his name pop up more times since lockdown than his days with ATT probably shows just how busy he is.
Another 
for the work, sorted a set of Nevs out for me that were battered, came back as good as new!
However, his comms can sometimes be a little sporadic and his estimates for getting the job done are more often than not optimistic!
You will get your gear back, no fear at all though...
for the work, sorted a set of Nevs out for me that were battered, came back as good as new!However, his comms can sometimes be a little sporadic and his estimates for getting the job done are more often than not optimistic!
You will get your gear back, no fear at all though...
In reply to Post #8
1000% agree- lead time may be longer than expected but the magic the guy works makes it worthwhile.
Saved more than a few sets of my old Nevs from the junk drawer.
1000% agree- lead time may be longer than expected but the magic the guy works makes it worthwhile.
Saved more than a few sets of my old Nevs from the junk drawer.
In reply to Post #1
He seems very busy at the moment i got in touch with him the end of june on facebook it took over a week for a reply but if he is busy i can understand that.
He now has a set of my alarms he told me it would be 5 weeks before he could look at them which is fine by me , march does seem a long wait but im not sure if he worked through the lockdown which would add to time delays
He seems very busy at the moment i got in touch with him the end of june on facebook it took over a week for a reply but if he is busy i can understand that.
He now has a set of my alarms he told me it would be 5 weeks before he could look at them which is fine by me , march does seem a long wait but im not sure if he worked through the lockdown which would add to time delays
Many thanks for the replies. Now i feel better!
In reply to Post #1
Iv tried contacting him aswell as he has my alarm .
Hes read the messages but no reply 🤔
Iv tried contacting him aswell as he has my alarm .
Hes read the messages but no reply 🤔
In reply to Post #12
Call him mate
Call him mate
In reply to Post #1
I had the same as enquired about getting some upgrades done on some stainless nash nevs. Probably end up using kudos now.
I had the same as enquired about getting some upgrades done on some stainless nash nevs. Probably end up using kudos now.
In reply to Post #1
He did mine and very happy with the work. He's one of the best so as you can imagine will be busy, he took about 4 weeks to do mine but was to be expected as he's in such demand. Give him a call
He did mine and very happy with the work. He's one of the best so as you can imagine will be busy, he took about 4 weeks to do mine but was to be expected as he's in such demand. Give him a call
In reply to Post #1
100% trustworthy bloke, he did put something up saying he would be absent or super busy for a while... I wouldn't worry, he will sort you out, he always does...
100% trustworthy bloke, he did put something up saying he would be absent or super busy for a while... I wouldn't worry, he will sort you out, he always does...
In reply to Post #16
Top guy , top workmanship. He took longer than I was told and communication was a little difficult at times due to how busy he is . The finished product though 👌He sorted my old Delkim sounder box out when even Delkim couldn't. Highly trusted and recommend 👍
Top guy , top workmanship. He took longer than I was told and communication was a little difficult at times due to how busy he is . The finished product though 👌He sorted my old Delkim sounder box out when even Delkim couldn't. Highly trusted and recommend 👍
In reply to Post #17
Receiver and Alarm arrived back this morning- they're top notch, really impressed with the guys ability to revive both, they looked like they'd been in the trenches before.
Might have taken a couple of weeks extra but it's well worth it
Receiver and Alarm arrived back this morning- they're top notch, really impressed with the guys ability to revive both, they looked like they'd been in the trenches before.
Might have taken a couple of weeks extra but it's well worth it
In reply to Post #7
Exactly that. I've known him for decades. Sometimes when I message him, he doesnt reply for a few days, but he always does in the end. He is always busy and reliable though.
Exactly that. I've known him for decades. Sometimes when I message him, he doesnt reply for a few days, but he always does in the end. He is always busy and reliable though.
In reply to Post #14
Kudos still around? The website has been down for ages
Kudos still around? The website has been down for ages
In reply to Post #20
Is that kaine? If so sure iv seen him on a few fb groups doing handles and bobbins
Is that kaine? If so sure iv seen him on a few fb groups doing handles and bobbins
In reply to Post #20
Kudos still around? The website has been down for ages
website under revamp, message via facebook at present
Kudos still around? The website has been down for ages
website under revamp, message via facebook at present
In reply to Post #22
who knows, i gave up with them last winter as have been on their waiting list for 'new' parsons for almost two years and was originally told a month or two waiting list. I sold my nevs to fund the parson purchase...have since gone back to nevs. Very poor customer service imo
who knows, i gave up with them last winter as have been on their waiting list for 'new' parsons for almost two years and was originally told a month or two waiting list. I sold my nevs to fund the parson purchase...have since gone back to nevs. Very poor customer service imo
In reply to Post #1
Funny old World, everyone sticking up for him with his crap communications and shoddy deadlines and yet, a rod building company who did the same sort of thing got slaughtered on here
Funny old World, everyone sticking up for him with his crap communications and shoddy deadlines and yet, a rod building company who did the same sort of thing got slaughtered on here
In reply to Post #24
And a bloke who used to sell pop ups
And a bloke who used to sell pop ups
In reply to Post #21
Seen him on Facebook Marketplace claiming quick turnaround, tempted to report him for misleading description.
Seen him on Facebook Marketplace claiming quick turnaround, tempted to report him for misleading description.
In reply to Post #24
In reply to Post #22
Been chatting to him on social media, nice guy and I'll be getting my order in soon
Been chatting to him on social media, nice guy and I'll be getting my order in soon
In reply to Post #28
To be fair, his comm's can be a bit erratic but his workmanship is brilliant and can't be faulted. It seems he's got a pretty niche market which will mean he has a lot of potential customers out there. If you can wait and are willing to plan for a lengthy turnaround or have a back up set of alarms then I'd thoroughly recommend him. He sorted a Neville and an RX digital for me and both came back when he said they would. Yes, it took a while to get them sorted but he did a great job.
The thing is, are there any other companies out there who can repair all manner of alarms? If so, who? He's got the market sewn up hasn't he? If I was handy at this type of work I'd be looking at a potential gap in the market but you need the expertise (which he clearly has) and the resources to respond quickly to customers which is a challenge if you run a small business with a huge customer base.
To be fair, his comm's can be a bit erratic but his workmanship is brilliant and can't be faulted. It seems he's got a pretty niche market which will mean he has a lot of potential customers out there. If you can wait and are willing to plan for a lengthy turnaround or have a back up set of alarms then I'd thoroughly recommend him. He sorted a Neville and an RX digital for me and both came back when he said they would. Yes, it took a while to get them sorted but he did a great job.
The thing is, are there any other companies out there who can repair all manner of alarms? If so, who? He's got the market sewn up hasn't he? If I was handy at this type of work I'd be looking at a potential gap in the market but you need the expertise (which he clearly has) and the resources to respond quickly to customers which is a challenge if you run a small business with a huge customer base.
In reply to Post #29
Well said, couldn't have put it better myself.
Well said, couldn't have put it better myself.
In reply to Post #30
Hi .
I appreciate he is very busy and very good at what he does and a nice bloke.
Im not saying otherwise but he told me a max of 3 weeks to fix my alarm and he's had it over 5 now.
Thats not the problem really my big issue is iv had virtually no communication from him ??
Iv tried contacting him every few days recently for a update and not had a reply ( even tho hes read the msgs) or answered phone calls ??
All I want to know is when can I expect it back . Can it be fixed? Just whats going on really .
Like i said i know hes snowed under with work but it takes 30 seconds to reply to a txt / fb msg / whats app msg ..
Quite frustrating tbh
Hi .
I appreciate he is very busy and very good at what he does and a nice bloke.
Im not saying otherwise but he told me a max of 3 weeks to fix my alarm and he's had it over 5 now.
Thats not the problem really my big issue is iv had virtually no communication from him ??
Iv tried contacting him every few days recently for a update and not had a reply ( even tho hes read the msgs) or answered phone calls ??
All I want to know is when can I expect it back . Can it be fixed? Just whats going on really .
Like i said i know hes snowed under with work but it takes 30 seconds to reply to a txt / fb msg / whats app msg ..
Quite frustrating tbh
In reply to Post #28
Time to chat on social media but no time to reply to customers who've been waiting weeks/months. It would only take a few minutes a day to reply to messages, it's not like he's got 500 sets there with every customer messaging every day is it?
Just from reading this thread, 100% someone I wouldn't use.
Time to chat on social media but no time to reply to customers who've been waiting weeks/months. It would only take a few minutes a day to reply to messages, it's not like he's got 500 sets there with every customer messaging every day is it?
Just from reading this thread, 100% someone I wouldn't use.
In reply to Post #32
Its very annoying especially when you see hes read msg but just ignores it and doesn't take the time to reply ..
Its very annoying especially when you see hes read msg but just ignores it and doesn't take the time to reply ..
i had similar with him on a set oc ACE I3s ended up 3 weeks later than quoted and came back with wires jammed in the casing. Sent back for several more weeks. Wouldn't use again TBH.
In reply to Post #31
Your talking about 5weeks. I'm waiting nearly 5month!
Not funny in any way and still no reply
Your talking about 5weeks. I'm waiting nearly 5month!
Not funny in any way and still no reply
In reply to Post #35
5 months !!!
I best buy a new set then
5 months !!!
I best buy a new set then
In reply to Post #36
Just send my last email. Want my alarms back, done or undone
plus my £250 deposite within a week.
Keep you updated.
2 Micron mini gold label , led change to white and blue
3 Micron sx gold label with orginale sounderbox, led change patriot colours plus wireless
Just send my last email. Want my alarms back, done or undone
plus my £250 deposite within a week.
Keep you updated.
2 Micron mini gold label , led change to white and blue
3 Micron sx gold label with orginale sounderbox, led change patriot colours plus wireless
In reply to Post #37
Iv bought a new set of alarms today .
Did have a set on loan from a mate but he wanted them back.
It doesn't look like I'm getting mine repaired anytime soon if you have waited 5 months ...
Iv sent the same message asking for mine back repaired or not
Iv bought a new set of alarms today .
Did have a set on loan from a mate but he wanted them back.
It doesn't look like I'm getting mine repaired anytime soon if you have waited 5 months ...
Iv sent the same message asking for mine back repaired or not
In reply to Post #38
Has anyone on here been in contact with dal ? Or seen him ?
Is he OK? Has he stopped trading ?
He seems to have left planet earth ...
I just want my alarms back
Has anyone on here been in contact with dal ? Or seen him ?
Is he OK? Has he stopped trading ?
He seems to have left planet earth ...
I just want my alarms back
In reply to Post #39
I got my alarms back on June 18 and got through to him via the phone: have you tried ringing him?
I got my alarms back on June 18 and got through to him via the phone: have you tried ringing him?
In reply to Post #40
He's obviously very good at what he does & by the sound of it, very busy but there's really no excuse for treating your customers in this way. It takes no time at all to reply to an email or message
He's obviously very good at what he does & by the sound of it, very busy but there's really no excuse for treating your customers in this way. It takes no time at all to reply to an email or message
In reply to Post #39
Update .....
9 weeks and still no alarm and no recent update !!
Iv given up even trying to contact him now as not answering me.
I may get it back one year lol .
Update .....
9 weeks and still no alarm and no recent update !!
Iv given up even trying to contact him now as not answering me.
I may get it back one year lol .
In reply to Post #42
I would keep trying incase its been posted and lost in the post
I would keep trying incase its been posted and lost in the post
I messaged him today on FB and got a message back within the hour. He did say the lead time would be 5-6 weeks so I'll leave it for a while as I don't have a spare set of alarms
In reply to Post #42
He has had a set of mine since end of june ive not heard anything back. The only proof i have is the signed for signature from my delivery. Im not over worried at this point as he did say it would be at least 5 weeks
He has been on his facebook page in the last couple of days responding to people that had been chasing him up i got the impression that he was working through the alarms from mid june and had contacted some people.
He has had a set of mine since end of june ive not heard anything back. The only proof i have is the signed for signature from my delivery. Im not over worried at this point as he did say it would be at least 5 weeks
He has been on his facebook page in the last couple of days responding to people that had been chasing him up i got the impression that he was working through the alarms from mid june and had contacted some people.
In reply to Post #45
OK he's very slow at the moment but trust me he will never try to do something dishonest like trying to rip you off. He is very trustworthy n
OK he's very slow at the moment but trust me he will never try to do something dishonest like trying to rip you off. He is very trustworthy
n
In reply to Post #46
Im not at all suggesting hes not trustworthy but his customer service needs some improvement.
Im not at all suggesting hes not trustworthy but his customer service needs some improvement.
In reply to Post #47
I score him well with comms and workmanship.
I score him well with comms and workmanship.
In reply to Post #48
I have used Dal before and been very happy, however does appear to have a backlog. Anywhere else I could send an alarm to be fixed?.
I have used Dal before and been very happy, however does appear to have a backlog. Anywhere else I could send an alarm to be fixed?.
In reply to Post #49
if nevs, I can recommend Fleet Micro. Very quick turnaround and excellent value
if nevs, I can recommend Fleet Micro. Very quick turnaround and excellent value
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