I know they get bad reviews sometimes but I thought I'd share my recent experience
I purchased a Tempest 200 which got delivered on Thursday, There was a small hole box when I received it and upon opening could see that the outer carry bag had a hole in it
This had been caused by the poles pushing through the bag as the cover over them had obviously come off in transit
I contacted them straight away on WhatsApp and they replied within 2 hours asking if I'd be happy to keep the bivvy and they would get a new bag sent direct from Trakker
I was happy with this and agreed, they contacted me about an hour later and said this had all been arranged and would arrive within 5/7 days
Well it has just been delivered 2 days after I contacted them
Just thought they deserve a mention for great customer service
I purchased a Tempest 200 which got delivered on Thursday, There was a small hole box when I received it and upon opening could see that the outer carry bag had a hole in it
This had been caused by the poles pushing through the bag as the cover over them had obviously come off in transit
I contacted them straight away on WhatsApp and they replied within 2 hours asking if I'd be happy to keep the bivvy and they would get a new bag sent direct from Trakker
I was happy with this and agreed, they contacted me about an hour later and said this had all been arranged and would arrive within 5/7 days
Well it has just been delivered 2 days after I contacted them
Just thought they deserve a mention for great customer service
In reply to Post #1
I've also had great service from them 2 of the 3 times I have needed to.
With the first experience (return of a Nash heated blanket because it did not fit the specific Nash bed I had) I was using their website to talk with them and that didn't go well, whoever I was talking to didn't understand English and their replies were broken English.
Like I say though, the last 2 times I have needed their help they have been spot on. Courteous, quick responses (via WhatsApp) and sorted everything to my satisfaction
I've also had great service from them 2 of the 3 times I have needed to.
With the first experience (return of a Nash heated blanket because it did not fit the specific Nash bed I had) I was using their website to talk with them and that didn't go well, whoever I was talking to didn't understand English and their replies were broken English.
Like I say though, the last 2 times I have needed their help they have been spot on. Courteous, quick responses (via WhatsApp) and sorted everything to my satisfaction
My last experience with TFT via WhatsApp was not very good.
2 Gardner slings listed on ebay, same pics, same dimensions, one listed as XL the other not, £16 difference in price.
Made Liam aware of it 23/10, said webteam looking into it, when he gets some answers he'd get back to me...but he didn't.
1 week later rechecked items, description on one deleted & price changed.
Still not got back to me.
2 Gardner slings listed on ebay, same pics, same dimensions, one listed as XL the other not, £16 difference in price.
Made Liam aware of it 23/10, said webteam looking into it, when he gets some answers he'd get back to me...but he didn't.
1 week later rechecked items, description on one deleted & price changed.
Still not got back to me.
In reply to Post #1
I bought a pod from them, arrived 4 days later, zero issues & recommended
I bought a pod from them, arrived 4 days later, zero issues & recommended
In reply to Post #1
I use them often and have never had any issues
I use them often and have never had any issues
I also have purchased from this company without any problems at all, in fact I asked about the item I was looking for and they responded quickly and positively with key answers. 
In reply to Post #6
Nothing but positive from me as well, i bought a bedchair from them which they then put on sale (knocking £100 off it) about 7 days after mine was delivered. I sent them a polite note asking if there was anything they could do and they issued me a credit note for £100. They never had to do that and i'm sure many stores wouldn't have.
Nothing but positive from me as well, i bought a bedchair from them which they then put on sale (knocking £100 off it) about 7 days after mine was delivered. I sent them a polite note asking if there was anything they could do and they issued me a credit note for £100. They never had to do that and i'm sure many stores wouldn't have.
This is my go too mail company now, everything's always delivered on time and in stock unlike some of the bigger companies.
I've used them loads in the past and never had an issue.
Use them all the time , subscribe to the prime style delivery and I've never had any issues
How are some of the reels dearer in the black friday sale than they were two weeks ago
In reply to Post #11
because thats how Black Friday works for most stuff from lots of retailers!
because thats how Black Friday works for most stuff from lots of retailers!
In reply to Post #12
169.99 last week now 199.99 is a bit extreme and on their ebay store cheaper than sale price
169.99 last week now 199.99 is a bit extreme and on their ebay store cheaper than sale price
In reply to Post #13
Had loads of stuff mailed from TFT over the years. Never had an issue. Always delivered on time and packaged really well including rods and recently a bait boat. Streets ahead of other major retailers 🙌
Had loads of stuff mailed from TFT over the years. Never had an issue. Always delivered on time and packaged really well including rods and recently a bait boat. Streets ahead of other major retailers 🙌
In reply to Post #13
Their practices on black Friday are excessive and I don't tend to buy at that time for this reason. You are also correct in that you can get the same item from their eBay store for less, I've done that a few times, biggest saving was on a barrow, think I got it for £40 cheaper. That being said, I've never had any problems with them and the 2 times an order did go wrong I was able to contact them via Messenger and get the issue sorted both times
Their practices on black Friday are excessive and I don't tend to buy at that time for this reason. You are also correct in that you can get the same item from their eBay store for less, I've done that a few times, biggest saving was on a barrow, think I got it for £40 cheaper. That being said, I've never had any problems with them and the 2 times an order did go wrong I was able to contact them via Messenger and get the issue sorted both times