Had a weird occurrence last weekend; was looking down the barrel of a blank and had all but packed up when my LH margin rod burst into life. My rods are pretty much locked down but the violence of the take took the Delkim alarm head 'clean' off my Super Compact Adjustable pod and I was lucky not to lose it in the drink . .

Fish safely landed and on further inspection two things had 'occurred'. The bankstick head immediately below the goal post buzzbar had become separated from the carbon inner . . .the thread on the offending buzz bar alarm connector head had also been chewed such was the strength of the take.

Anyway - emailed Jag with photos on Monday . . received a gratis replacement carbon inner and head for the bankstick AND a replacement alarm connector head for the buzz bar this morning . .

Lightning speed, no quibble service . . . fantastic!

In reply to Post #1
They are superb

In reply to Post #1
their customer service is usually top notch, I've had a couple of problems they've dealt with quickly and efficiently....however I did ask for a price of a spirit level on top of the self take stick as mine had cracked...I emailed twice and they said someone would email with a price which never happened...not like i was asking for a free replacement.

Agreed. They've got me out of some sh*t over the last few years. Top firm.

they should be - cos they are very expensive !

In reply to Post #1
That's great to read, proper customer service

In reply to Post #3
Do you rate those self take sticks in terms of 'faff' . . .? Are they easier than buggering around with a mini tripod etc?

In reply to Post #5
Plenty of companies are expensive but still have ***** customer service

In reply to Post #7
Definitely not. Tripod much better and more versatile. Not even taking into account gravelly swims etc

In reply to Post #7
I use mine quite a bit tbh, same settings on the stick everytime,same distance from the stick to my mat and I know pretty much the picture will be in fame

Their service is amazing.

I posted on here about me doing something utterly stupid and losing a load of JAG gear in a lake and they sent me a few bits to replace it. It was completely my fault and had nothing to do with any issues with their products.

Great move as I am now totally loyal to them 👍

Always been a very good company.... excellent tackle and service.

In reply to Post #10
I use mine a fair bit, good bit of kit and easier than carrying a tripod. Am I right in thinking the flat piece below the spirit level part is suppose to screw off? I've never got mine to budge

seems jag do look in the page, they picked up that they'd missed my email, harry emailed and asked for my address and got a spirit level out in the post to me f.o.c so totally redeemed themselves

I've seen the state of some of the stuff that gets sent back to them for repair (yes I am talking about you Wallsy). I think a lot of other companies would tell the abuser to Foxtrot Oscar. It's actually amazing that given the state of a lot of it that it looks as good as it does when it's returned to the ham fisted owner. You've gotta wonder what on earth they were doing with it.

I think most people except its worth paying a bit more at the start for quality UK tackle that's backed up with quality UK after sales.

Sorry to revive an old thread - how did people contact Jag customer service?

My RP2 broke on its second outing and I had an initial reply to a Facebook message (the website directs to social media or the prolite Explorer email address) where I was direct to contact an individual via email. However its been over a week with no response to my email or reply to follow up Facebook messages, an email to the prolite explorer email address and I've been unable to get through to the shop on the phone.

I don't know if it's a case of just waiting/them normally being slow with replies and I'm just being impatient? However I'm eager to get this sorted and starting to think I won't be getting an answer.

In reply to Post #16
When i had an issue i used this email. Was replied to and sorted very quickly

harry@jagproducts.co.uk

In reply to Post #17
Cheers for that. I got through to the shop today on the phone, they were very helpful and hopefully all sorted now. Appears my emails had found their way to spam.

Can only second the title of the thread having managed to get in touch with them - the old fashion way via a phone call the to Prolite Explorer shop.

Posted the broken section on Thursday, arrived with them midday on Saturday, repaired (I suspect the broken part was swapped out) and back in the post Monday afternoon and recieved today (Tuesday).

All done free of charge despite the fact that I had caused the damage (although I still have no idea when/how so possibly was a weakness there) so a big thumbs up from me!

Is there an issue on the 2+1 buzz bars as the thumb adjusters keep coming loose

In reply to Post #20
Mine are fine.