In reply to Post #15
I've had this experience too. They often advertise goods as in stock which arent, then don't tell you when you place the order.
As previously stated, the service you get at the tackle box comes with a cost. You can't employ knowledgeable people to update and understand stock without paying them wages. Of course forthcoming A.I. might have an effect on this. However, even A.I. won't be able to give you an opinion of a product based on use and years of experience.
I've been sold stuff in there which you would never buy online, if you just believed the likes of carpology, "reviews".
Edit. I would like to add, I have bought from Tackle Tavern several times and never had a problem.
I've had this experience too. They often advertise goods as in stock which arent, then don't tell you when you place the order.
As previously stated, the service you get at the tackle box comes with a cost. You can't employ knowledgeable people to update and understand stock without paying them wages. Of course forthcoming A.I. might have an effect on this. However, even A.I. won't be able to give you an opinion of a product based on use and years of experience.
I've been sold stuff in there which you would never buy online, if you just believed the likes of carpology, "reviews".
Edit. I would like to add, I have bought from Tackle Tavern several times and never had a problem.
In reply to Post #6
Yes agreed had a few problems with them myself stopped using them.
Yes agreed had a few problems with them myself stopped using them.
I have never had a problem with TFT until my last order which I placed on Xmas day and still waiting for. However, they were very helpful, answering my emails and WhatsApp messages within 24 hours and it now transpires that the Amazon courier has lost the parcel! TFT have resent it and hopefully I will get it very soon. I think in many cases the problem with delivery is with the courier and there probably isn't much TFT can do about that once the parcel has been picked up. Like I say, I've ordered loads off them and this has been the only problem I've had. I will still continue to use them especially considering the deals they have knock spots off AD!
In reply to Post #2
Absolutely agree terrible customer service when a problem arises then deny its their fault!!
Absolutely agree terrible customer service when a problem arises then deny its their fault!!
I will never use this company again - as bad a company as I have used when things go wrong. Next big item I need will only be purchased from Jonson Ross or Angling Direct in Waltham Cross. I dont care how much more I need to pay suffering the pain of dealing with someone as *****y and unhlepful as TFT is a price worth paying.
Total Fishing Tackle are my main 'go to' for tackle nowadays.
I've not had any issues with them, but when I had an issue with a product (Nash heated blanket) they were retards to deal with.
The blanket has toggles which connect to the connecting loops on the bed chair.
On my OLD Nash SS3 bedchair these loops are OUTSIDE of the zip. Therefore, putting the toggles through the loops means you cannot zip your sleep system up!
I explained this to them and even provided photos. They didn't understand the issue!?
I also copied/pasted information from the Nash website which listed the models of bed that this blanket WAS compatible with (I researched this in hindsight, I never realised I was going to have this issue obviously)
Also, I suggested they included that information in there web page for the item to save them future returns/hassle/frustrated customers.
Doubt it happened
Just checked, no mention of it
LINKY POO™ https://www.total-fishing-tackle.com/nash-indulgence-heated-blanket
All they say is "Heated Blankets are available to fit Indulgence Compact, Standard and Wide Sleep System frames." which as I have pointed out isn't quite true...it depends on the model
I've not had any issues with them, but when I had an issue with a product (Nash heated blanket) they were retards to deal with.
The blanket has toggles which connect to the connecting loops on the bed chair.
On my OLD Nash SS3 bedchair these loops are OUTSIDE of the zip. Therefore, putting the toggles through the loops means you cannot zip your sleep system up!
I explained this to them and even provided photos. They didn't understand the issue!?
I also copied/pasted information from the Nash website which listed the models of bed that this blanket WAS compatible with (I researched this in hindsight, I never realised I was going to have this issue obviously)
Also, I suggested they included that information in there web page for the item to save them future returns/hassle/frustrated customers.
Doubt it happened
Just checked, no mention of it
LINKY POO™ https://www.total-fishing-tackle.com/nash-indulgence-heated-blanket
All they say is "Heated Blankets are available to fit Indulgence Compact, Standard and Wide Sleep System frames." which as I have pointed out isn't quite true...it depends on the model
In reply to Post #21
I've currently got an issue with a pair of boots I bought from them. I must say I dreaded getting in touch with them based on this and other threads, but I've so far been very impressed with their communication and response time via Messenger. I've got a link to download a return form to send the product back and ask for either a refund or replacement, so I guess the proof will be in how quickly they turn it around when I've got around to returning the item
I've currently got an issue with a pair of boots I bought from them. I must say I dreaded getting in touch with them based on this and other threads, but I've so far been very impressed with their communication and response time via Messenger. I've got a link to download a return form to send the product back and ask for either a refund or replacement, so I guess the proof will be in how quickly they turn it around when I've got around to returning the item
In reply to Post #22
I wouldn't worry, you only tend to hear the bad, if I'm honest I can focus on that sometimes but the good will vastly outweigh the bad, as is normally always the case.
I've used TFT a lot over the last 2 years and on the whole they are very good. Comms can sometimes be slow, as can delivery, but that's usually at busier times of year and you have to be realistic. Given the problems that Carplounge had (maybe still have) it appears the younger generational expect a answer same day, or in some cases I've seen in no less than 4 hours, otherwise they send another msg, I can imagine it being a nightmare to keep up with queries, rather than picking/packing/shipping.
I have had 1 issue with a TFT purchase via eBay, reconciled amicably.
I wouldn't worry, you only tend to hear the bad, if I'm honest I can focus on that sometimes but the good will vastly outweigh the bad, as is normally always the case.
I've used TFT a lot over the last 2 years and on the whole they are very good. Comms can sometimes be slow, as can delivery, but that's usually at busier times of year and you have to be realistic. Given the problems that Carplounge had (maybe still have) it appears the younger generational expect a answer same day, or in some cases I've seen in no less than 4 hours, otherwise they send another msg, I can imagine it being a nightmare to keep up with queries, rather than picking/packing/shipping.
I have had 1 issue with a TFT purchase via eBay, reconciled amicably.
having an absolute headbanger with TFT over a miss delivered parcel by Yodel. Cannot get hold of anyone, left multiple call back requests and no ones called me back, struggling with whatsapp, no way of contacting them
Im going to have to try to go through the credit card company to get my cash back
Im going to have to try to go through the credit card company to get my cash back
In reply to Post #24
I recently had an issue and got it resolved via Messenger. Took a couple of weeks of back and forth and did need a chase but it got resolved satisfactorily
I recently had an issue and got it resolved via Messenger. Took a couple of weeks of back and forth and did need a chase but it got resolved satisfactorily
I have the same issue. Need my bed repaired under warranty 3 x emails dont ever get back to me. Emailed solar they replied inside 30m. The kicker is they say its an easy fix but TFT needs to contact them and they just dont reply to messages. Piss take
I've used them loads over the years but never again. I can't even speak to a person to explain the problem properly. You end up writing essays on WhatsApp or messenger just to get a one sentence answer back ever 48hours. It's stupid
3 web site dealers all have the same number for them
Address: Berners Hall Farm, Berners Roding, Ongar, Essex, CM5 0TB
Landline: 01245 231746
Website: www.total-fishing-tackle.com
Message now
totalfishingtackle @total_tackle
BERNERS HALL
BERNERS RODING
ONGAR
ESSEX
Tel.: 01245 231746
Email: info@totalfishingtackle.com
Website: http://www.total-fishing-tackle.com
Total Fishing Tackle
CM5 0TB
Berners Hall Farm
Berners Roding, Fyfield
Ongar
United Kingdom (Mainland Only)
01245 231746
Address: Berners Hall Farm, Berners Roding, Ongar, Essex, CM5 0TB
Landline: 01245 231746
Website: www.total-fishing-tackle.com
Message now
totalfishingtackle @total_tackle
BERNERS HALL
BERNERS RODING
ONGAR
ESSEX
Tel.: 01245 231746
Email: info@totalfishingtackle.com
Website: http://www.total-fishing-tackle.com
Total Fishing Tackle
CM5 0TB
Berners Hall Farm
Berners Roding, Fyfield
Ongar
United Kingdom (Mainland Only)
01245 231746
I will give that number a call tomorrow. Cheers
It doesn't matter what the discount is I will never ever ever use this company again, great price absolute shockingly **** service when things go wrong, and let's face it 99% of fishing kit is cheap mass-produced Chinese **** with very little if any quality control so you are going to have this happen a fair bit. I now pay the extra and just go into Johnson Ross or Angling direct , the extra cash is worth the piece of mind of being able to go down and speak with a human and not have to deal via email ect with an unhelpful ****.
Edited to add I notice i have already replied, apologies the name of this company gets the heckles up!, you work hard try and make an informed decision on kit from the likes of here and facebook then it falls apart on you only to suffer this company certainly is a kick in the balls.
Edited to add I notice i have already replied, apologies the name of this company gets the heckles up!, you work hard try and make an informed decision on kit from the likes of here and facebook then it falls apart on you only to suffer this company certainly is a kick in the balls.