Is there another way to contact Solar tackle direct ..I have over the last fortnight sent two emails ,which have not been replied to,despite the autobot saying they'll reply
The number on the website just won't be answered, I only want to speak with a human ,you know they have a head,and arms and legs ..
Does Solar even exist . Lol
The number on the website just won't be answered, I only want to speak with a human ,you know they have a head,and arms and legs ..
Does Solar even exist . Lol
In reply to Post #1
In August 2023 I rang Solar on 01322 277345 and spoke to Mikey Whiskin.about a faulty spreader block
He asked me to send a photo to sales@solartackle.co.uk.and a replacement part was sent
I didn't have to but I sent the faulty part back
Solar Tackle
Unit 7B
Saunders Way
Questor
Dartford
Kent
DA11JW
In August 2023 I rang Solar on 01322 277345 and spoke to Mikey Whiskin.about a faulty spreader block
He asked me to send a photo to sales@solartackle.co.uk.and a replacement part was sent
I didn't have to but I sent the faulty part back
Solar Tackle
Unit 7B
Saunders Way
Questor
Dartford
Kent
DA11JW
In reply to Post #2
Thanks mate and I have done exactly as you ,but no reply ...at all nor can I get through..
Oh well,I reckon the Tacklebox will help me I'm sure ..
Thanks mate and I have done exactly as you ,but no reply ...at all nor can I get through..
Oh well,I reckon the Tacklebox will help me I'm sure ..
In reply to Post #3
Same here, all I want to do is pass a few hundred pounds their way in return for one of their products..
Same here, all I want to do is pass a few hundred pounds their way in return for one of their products..
In reply to Post #1
Try Mikey direct - mikey.whiskin@solartackle.co.uk
I had an issue with a Worldwide Pod that I'd picked up used but in vgc - there was an issue with the locking collar - Mikey sorted it pronto & £FOC as well as sending a free pot of pop ups / solar stickers (that were peeling off on the buzz bars) for the pleasure . . . .superb customer service
Try Mikey direct - mikey.whiskin@solartackle.co.uk
I had an issue with a Worldwide Pod that I'd picked up used but in vgc - there was an issue with the locking collar - Mikey sorted it pronto & £FOC as well as sending a free pot of pop ups / solar stickers (that were peeling off on the buzz bars) for the pleasure . . . .superb customer service
In reply to Post #5
Thank you,I'll get right on with this
Nice one Belch
Thank you,I'll get right on with this
Nice one Belch
In reply to Post #6
Update ...despite my best efforts with the gratefully recieved info on here.
I cannot get in touch with Solar tackle either by mail , human or neuro telepathic means ..
I give up...
Update ...despite my best efforts with the gratefully recieved info on here.
I cannot get in touch with Solar tackle either by mail , human or neuro telepathic means ..
I give up...
In reply to Post #7
Things have gone downhill
Mikey must have jumped ship
Things have gone downhill
Mikey must have jumped ship
In reply to Post #8
Judging by the quality of some of the products these days I would say Solar as a whole has gone downhill. The new captive range of banksticks are just junk.
Judging by the quality of some of the products these days I would say Solar as a whole has gone downhill. The new captive range of banksticks are just junk.
For reference I've been dealing with solar over an issue with regards an undercover brolly system.
Solar's customer service is appalling and they tried doing me over on a refund via Total Fishing because apparently the item was older than 6 months - I had to threaten legal action if I wasn't given a refund and that prompted them to refund me in full!
If TF are right in saying that Solar had refused a refund because its was older than 6 months but still under a 12 month warranty then they are totally clueless!
The email contact you'll get a response on is from the UK and European marketing manager...,
nick.worrell@solartackle.co.uk
Solar's customer service is appalling and they tried doing me over on a refund via Total Fishing because apparently the item was older than 6 months - I had to threaten legal action if I wasn't given a refund and that prompted them to refund me in full!
If TF are right in saying that Solar had refused a refund because its was older than 6 months but still under a 12 month warranty then they are totally clueless!
The email contact you'll get a response on is from the UK and European marketing manager...,
nick.worrell@solartackle.co.uk
In reply to Post #10
I hate it when firms state nonsense about warranty periods yadda yadda. The consumer rights act is very clear, and on something as expensive as a brolly system... It should last!
"Goods must be of satisfactory quality, as described, fit for purpose,. and last a reasonable length of time."
I hate it when firms state nonsense about warranty periods yadda yadda. The consumer rights act is very clear, and on something as expensive as a brolly system... It should last!
"Goods must be of satisfactory quality, as described, fit for purpose,. and last a reasonable length of time."
In reply to Post #11
You guys should count yourselves lucky. I bought a brand new Trakker barrow, in the box, got it home to find a lot of the paint had chipped off all over the place. The shop said I should expect some damage in transit and that there was nothing wrong with it. I asked them if they themselves would expect to receive a item as it was...blank stares...then... it'll get scratched anyway, I said yes it will but I'd like to be the one doing the damage thanks, not our problem, nothing wrong with it, take it up with Trakker.
Sent Trakker the pics they sent a new one the next day and collected the old damaged one.
You guys should count yourselves lucky. I bought a brand new Trakker barrow, in the box, got it home to find a lot of the paint had chipped off all over the place. The shop said I should expect some damage in transit and that there was nothing wrong with it. I asked them if they themselves would expect to receive a item as it was...blank stares...then... it'll get scratched anyway, I said yes it will but I'd like to be the one doing the damage thanks, not our problem, nothing wrong with it, take it up with Trakker.
Sent Trakker the pics they sent a new one the next day and collected the old damaged one.
In reply to Post #12
The shop are the retailers, as such your contract is with them.
It's up to them to sort any issue, or demand a full refund.
If the shop gets the supplier, company or manufacturer to step in then you still don't have to settle for any less.
The shop are the retailers, as such your contract is with them.
It's up to them to sort any issue, or demand a full refund.
If the shop gets the supplier, company or manufacturer to step in then you still don't have to settle for any less.
In reply to Post #13
I know mate, I was flabbergasted, never bought from them again.
I know mate, I was flabbergasted, never bought from them again.
In reply to Post #14
Name and shame the shop that's disgusting behaviour
Name and shame the shop that's disgusting behaviour