In reply to Post #1
Can't blame TFT. Blame the manufactures who are supplying them. They come in boxed up and get sent out boxed up. Quality is from the manufacturer
I had the same from TFT with a Trakker bivvy that was damaged when I unboxed it and checked it in the garden. Contacted them, offered to swap it, can't offer much more than that, found them fair. From my side I could not be bothered with all the hassle of sending it back ffs!!!
You pay all that money and it should be right first time. They should be quality checked and assured from the factory but that's what you get buying Chinese *****
It would be nice if they could offer you the cash back, then send all the **** back to the suppliers, they made it, or had it made, they should deal with it all, not the customer
Can't blame TFT. Blame the manufactures who are supplying them. They come in boxed up and get sent out boxed up. Quality is from the manufacturer
I had the same from TFT with a Trakker bivvy that was damaged when I unboxed it and checked it in the garden. Contacted them, offered to swap it, can't offer much more than that, found them fair. From my side I could not be bothered with all the hassle of sending it back ffs!!!
You pay all that money and it should be right first time. They should be quality checked and assured from the factory but that's what you get buying Chinese *****
It would be nice if they could offer you the cash back, then send all the **** back to the suppliers, they made it, or had it made, they should deal with it all, not the customer
In reply to Post #1
I used to really rate TFT, until the day I needed after sales support. Never again.
I used to really rate TFT, until the day I needed after sales support. Never again.
In reply to Post #8
Always happy to give an update. After a little back and fourth, TFT were able to escalate the issue with the courier, and all is resolved.
Always happy to give an update. After a little back and fourth, TFT were able to escalate the issue with the courier, and all is resolved.
I have purchased a few bits from TFT in the last few months with tackle shops being closed and no issues whatsoever.
3 out of 4 deliveries arrived the next day
3 out of 4 deliveries arrived the next day
Use them quite a bit never had any problems with them at all.
In reply to Post #20
I still can't believe what my mate showed me today. He purchased a aqua pioneer 150 and the dedicated skull cap from tft and after one session the taped seems starting to come loose etc. So he emailed them and showed them the pictures and asked if he they could arrange a replacement. They replied saying if you keep it will give you a partial refund of 10%. I couldn't believe it, like literally shocked. He sent me the screenshot of the email. Quite unbelievable and shocking. He obviously told them where to go
I still can't believe what my mate showed me today. He purchased a aqua pioneer 150 and the dedicated skull cap from tft and after one session the taped seems starting to come loose etc. So he emailed them and showed them the pictures and asked if he they could arrange a replacement. They replied saying if you keep it will give you a partial refund of 10%. I couldn't believe it, like literally shocked. He sent me the screenshot of the email. Quite unbelievable and shocking. He obviously told them where to go
In reply to Post #21
Loads of the new pioneers have issues with seams and holes but the Aqua faithful keep falling for the hype!!
TFT are naughty, were advertising 6 gas canisters for £24 so you think £4 a can is good value only for the Coleman box to arrive saying 4 canisters with 2 free.......****s!!.....
Loads of the new pioneers have issues with seams and holes but the Aqua faithful keep falling for the hype!!
TFT are naughty, were advertising 6 gas canisters for £24 so you think £4 a can is good value only for the Coleman box to arrive saying 4 canisters with 2 free.......****s!!.....
In reply to Post #22
Not particularly an Aqua fanboi per se, though I've got a fair few of their bits 'n' bobs... I think it a bit of a stretch to call out the Aqua faithful for being mugs essentially. Got the Pioneer 2019 and couldn't be more happier. I'd say it's hands down the most well made bit of kit I've ever bought.
I've no idea how much truth to your claim of loads of problems with the 150 version there is as you've not provided verifiable evidence to back up such a claim, although what you say may very well be the case. If it is true that there are problems with the 150 version, obviously it's down to the factory in China pumping them out, which does happen, like a pair of expensive wellies I bought some weeks back that I had to send back as they leaked straight out of the box.
If you've got any links to problems with the 150 Pioneer I'd love to see them as I have been interested in it for a bit more room. Incidentally, I have been a bit disappointed in Aqua as I've got a hole in my mossi mesh on my 2019 Pioneer and Aqua don't stock any replacements for them...TF? Apparently I've got to get it repaired by someone they recommend, which to me is next to useless as I fish every weekend and sometimes during the week.
Not particularly an Aqua fanboi per se, though I've got a fair few of their bits 'n' bobs... I think it a bit of a stretch to call out the Aqua faithful for being mugs essentially. Got the Pioneer 2019 and couldn't be more happier. I'd say it's hands down the most well made bit of kit I've ever bought.
I've no idea how much truth to your claim of loads of problems with the 150 version there is as you've not provided verifiable evidence to back up such a claim, although what you say may very well be the case. If it is true that there are problems with the 150 version, obviously it's down to the factory in China pumping them out, which does happen, like a pair of expensive wellies I bought some weeks back that I had to send back as they leaked straight out of the box.
If you've got any links to problems with the 150 Pioneer I'd love to see them as I have been interested in it for a bit more room. Incidentally, I have been a bit disappointed in Aqua as I've got a hole in my mossi mesh on my 2019 Pioneer and Aqua don't stock any replacements for them...TF? Apparently I've got to get it repaired by someone they recommend, which to me is next to useless as I fish every weekend and sometimes during the week.
In reply to Post #23
Where did you buy it from and how long ago
Do you still have the receipt
Where did you buy it from and how long ago
Do you still have the receipt
In reply to Post #23
There is a Aqua page on FB where ****loads of people are complaining about the 100 and 150......
There is a Aqua page on FB where ****loads of people are complaining about the 100 and 150......
In reply to Post #23
Edit:
misunderstanding, deleted
Edit:
misunderstanding, deleted
In reply to Post #25
Will check it out.
Will check it out.
In reply to Post #26
Apologies. My fault as I should have explained how comes it got a hole in the mossi mesh. My dog made the hole in it as I have to put him in the bivv as he loses his marbles when I cast out. This wasn't due to poor manufacturing, just my dog having a spaz attack
Apologies. My fault as I should have explained how comes it got a hole in the mossi mesh. My dog made the hole in it as I have to put him in the bivv as he loses his marbles when I cast out. This wasn't due to poor manufacturing, just my dog having a spaz attack
In reply to Post #26
In reply to Post #28
Fair comment pal
I will delete my comments in the previous post
Fair comment pal
I will delete my comments in the previous post