I must say, what a great service.
Long story short, I ordered an inflatable boat / outboard motor back in April with the boat not being in stock. They immediately told me there was a wait on the boat as it wasn't it stock. I ended up cancelling the boat as I sourced one elsewhere.
The service I received was second to none even at these difficult times. I also received a full refund for the boat and they knocked 10% off the motor which I didn't even ask for. I am gob smacked.
I can now understand that whenever I go into the shop it is ALWAYS busy, not just with carp anglers but match anglers too. All the staff are very helpful, friendly and knowledgable, A* service.
If you need any gear, defiantly check them out first, I can't rate them high enough and I'm a hard one to please!
Long story short, I ordered an inflatable boat / outboard motor back in April with the boat not being in stock. They immediately told me there was a wait on the boat as it wasn't it stock. I ended up cancelling the boat as I sourced one elsewhere.
The service I received was second to none even at these difficult times. I also received a full refund for the boat and they knocked 10% off the motor which I didn't even ask for. I am gob smacked.
I can now understand that whenever I go into the shop it is ALWAYS busy, not just with carp anglers but match anglers too. All the staff are very helpful, friendly and knowledgable, A* service.
If you need any gear, defiantly check them out first, I can't rate them high enough and I'm a hard one to please!
In reply to Post #1
always had impeccable service from them. Not the cheapest but fair prices nonetheless and always seem to have the stock advertised.
always had impeccable service from them. Not the cheapest but fair prices nonetheless and always seem to have the stock advertised.
In reply to Post #1
They have always been fantastic especially with aftersales, unlike another tackle shop based in Dartford that use SAH... Bought a V1 Tempest from them, used it 3 times & the mossi mesh in the front panels started to tear as well as the tapes coming away from the seams. Never had any bivvy do that before including owning original Nash Titan's which were notorious for it. They tried to tell me it was user error & put away wet - bearing in mind it was middle of summer & had no rain since before I had bought it & the issues happening. Trakker didn't want to deal with it either & kept telling me to take it back to where I got it from for them to sort out. The Dartford shop wanted to send it to Army Andy & expected me to pay for the repairs. Lets just say for a shop that so-called prides itself on customer service, I would hate to see what they think is bad!
If I need anything now mail order, Johnson Ross or Yateley Angling are the 2 I will go to now - as if one hasn't got it, the other usually has. I have driven the 200 mile round trip to Johnson Ross for bits I needed urgently for a holiday before (obviously after making sure they had the bits in stock)
They have always been fantastic especially with aftersales, unlike another tackle shop based in Dartford that use SAH... Bought a V1 Tempest from them, used it 3 times & the mossi mesh in the front panels started to tear as well as the tapes coming away from the seams. Never had any bivvy do that before including owning original Nash Titan's which were notorious for it. They tried to tell me it was user error & put away wet - bearing in mind it was middle of summer & had no rain since before I had bought it & the issues happening. Trakker didn't want to deal with it either & kept telling me to take it back to where I got it from for them to sort out. The Dartford shop wanted to send it to Army Andy & expected me to pay for the repairs. Lets just say for a shop that so-called prides itself on customer service, I would hate to see what they think is bad!
If I need anything now mail order, Johnson Ross or Yateley Angling are the 2 I will go to now - as if one hasn't got it, the other usually has. I have driven the 200 mile round trip to Johnson Ross for bits I needed urgently for a holiday before (obviously after making sure they had the bits in stock)
In reply to Post #1
Impeccable service, sales and after. Monday morning ordered 3 reels on line , then rang and asked to spool them up, arrived completely done by 11.00am Tuesday , first class, others could learn from them
Impeccable service, sales and after. Monday morning ordered 3 reels on line , then rang and asked to spool them up, arrived completely done by 11.00am Tuesday , first class, others could learn from them
Yes a brilliant shop but i can never seem to get any good deals through them for some reason that's why I normally go elsewhere if buying more expensive stuff.
In reply to Post #5
When certain shops discount where others cannot, it can be a matter of time before the shop(s) that do not discount will go out of business. Some cannot afford to do discounts.
Also buying power of the bigger shops vs smaller shops, turnover etc
When certain shops discount where others cannot, it can be a matter of time before the shop(s) that do not discount will go out of business. Some cannot afford to do discounts.
Also buying power of the bigger shops vs smaller shops, turnover etc
In reply to Post #6
In these Covid times shipping costs have gone through the roof and courier companies are making a killing.
The large company I work for has seen shipping cost triple.
Some companies like Johnson Ross simply cannot afford to do this as they have a headcount / rent / business rates etc to pay which online shops don't have
If you don't want to support British companies in these difficult times good luck.
I very much enjoy going to Johnson Ross it's the people there that make the difference and if it's going to cost me more that some faceless online company well I don't care.
It will be a sad day if all tackle shops disappear - we have to think about the future and the businesses in it
In these Covid times shipping costs have gone through the roof and courier companies are making a killing.
The large company I work for has seen shipping cost triple.
Some companies like Johnson Ross simply cannot afford to do this as they have a headcount / rent / business rates etc to pay which online shops don't have
If you don't want to support British companies in these difficult times good luck.
I very much enjoy going to Johnson Ross it's the people there that make the difference and if it's going to cost me more that some faceless online company well I don't care.
It will be a sad day if all tackle shops disappear - we have to think about the future and the businesses in it
In reply to Post #6
They don't need to discount because their service is one of if not the best
I would rather pay for exceptional service before a discount and get crappy after sales service
Look at the shops who get slated and Why
They don't need to discount because their service is one of if not the best
I would rather pay for exceptional service before a discount and get crappy after sales service
Look at the shops who get slated and Why
In reply to Post #8
It really is a great shop. Has that traditional feel to it with nooks and crannies all over. Tip top service from decent guys. I'll always tip my hat off to the three brothers as they've done a sterling job with that shop.
It really is a great shop. Has that traditional feel to it with nooks and crannies all over. Tip top service from decent guys. I'll always tip my hat off to the three brothers as they've done a sterling job with that shop.
Are they opening up again next week?
In reply to Post #9
Another thumbs up from me
Another thumbs up from me
I especially use JR if I'm spending a lot of wedge online but also sometimes for smaller items when they tend to be the only place that has stock, always been totally reliable, definitely one of the best out there
Been my go to for as long as i can remember.
In reply to Post #1
I always use them, even though they are miles away from where I live. They have a great website which is really easy to navigate and their service is second to none.
I always use them, even though they are miles away from where I live. They have a great website which is really easy to navigate and their service is second to none.
In reply to Post #1
Top service on my last order as usual
Top service on my last order as usual