I have always sung this companies praises,well not anymore.My mat and my mates mat have both faded badly and now I'm worried it will lose its waterproofing.TA don't give a **** and nor does the shop it was purchased from,they are passing the buck to eachother.Im not sure what to do now

In reply to Post #1
How long have you had it?

In reply to Post #2
Less than twelve months

In reply to Post #1
Consumer rights act 2015
Goods must be fit for purpose
Of reasonable quality
And last a reasonable length of time

Your contract is with the shop you bought it from and it is their problem.
They have the account with TA not you

If no joy
Ask you bank to see if you can get them to issue a charge back on your card

And if that don't work name and shame..

You've had it a circa a year, I mean you could be a 100 night a year angler?

Don't think you'll get anywhere with that one I'm afraid

In reply to Post #3
I have had one in the loft for at least that long - should probably have a look at it.

In reply to Post #5
I go every three weeks for two nights

In reply to Post #4
Brilliant thanks for that 👍

In reply to Post #6
It'll be UV that's done it, yours will look same as the time you stored it

In reply to Post #7
So about 35 nights a year. Yeah I would expect better too. Could always fabsil it for peace of mind.

In reply to Post #10
I'm not happy about it at all,will see what shop say tomorrow now

I've done close to 100 nights with mine, haven't had any issues with it. Great mate imo

In reply to Post #12
The mat itself is very good,just don't think it should be fading like it has

In reply to Post #5
How many nights it has been used would be irrelevant in regards to his consumer rights. If he used for 364 days and it failed on the 365th he would still be covered.

Bit of fading makes it look more carpy. As long as it isn't falling apart I wouldn't worry too much about it.

I don't understand why a faded unhooking mat would be an issue? Leave most fabrics out in the sun and they will fade.

In reply to Post #1
As long as its still waterproof. You don't want to be carrying around a sponge. I'd still use it. Having a sunbleached matt will give the impression you've been in this game a.long time and you no what your doing..

In reply to Post #14
I'm sorry but that's just ridiculous, no one would use it 364 nights and then expect them to replace it. Got to be some common sense when throwing consumer rights about ffs.

In reply to Post #17
That's my worry,if the sun has damaged the fabric and it starts to take on water

In reply to Post #19
I honestly don't think that will be the case beneath the top layer of fabric.

But if you're worried put it out in the garden and put the hose on it or pour some cold water over it to see what happens

The culprits probably UV but it could be heat. I have a Fox Frontier Euro wrap, stored the attic for a decade before I used it, put it on yellowed bloody stripe where it'd faced the chimney pipe I've also had yellowed bivvies like a lot of us prob have too.

I've got the green version of yours, been unused 3 years, no colour fade, so not age related imo.

I think the shop should sort it for you, dreadful passing the buck to TA imo.
I would expect it not to fade. I have a Nash poly mat, must be 15 years old, probably spent months in French 40deg heat never mind weekly use here, slightly faded but not much.

In reply to Post #18
It might surprise you but they didn't ask a plasterer to help write the consumer rights act, I was just pointing out that what you, or I think about an item being used for 364 days/nights is irrelevant, they're the rules. Perhaps companies are banking on items not being used regularly?

In reply to Post #22
I think your interpretation of consumer rights act might want a little more research

In reply to Post #22
But the consumer rights act doesn't come into play if you are trying to return something because you think something might happen. When it actually isn't waterproof, there might be a case.

Did the product state that the cover won't fade in sunlight, and that the material is 100% waterproof, as opposed to water resistant though? If not, just because it's assumed that it is doesn't come into it.

And as someone else said - the contract is with the shop, not the manufacturer.

Wasting your time.

The rules around consumer rights change as the product ages, after 6 months unless something goes catastrophically wrong, it gets a lot harder to get a refund or replacement. Generally if a fault occurs after 6 months, you need to prove it was there when you bought it.

They'll argue that it's not faulty, that you can still use it now, just as well as when you bought it, and the fading is down to wear and tear.

You might get lucky and they'll swap it - but I'd be surprised.

I'm the last 1 who knows about this sort of stuff but if they have a social media page get yourself on there and comment about it. My sister who's a lot more savvy that me says most companies will reply as it's not worth the bad press, she doesn't bother with directly e-mailing them anymore, apparently that's the way to get things sorted nowadays!

In reply to Post #26
I don't do Faceache or I would,I will see what shop sort out Monday

In reply to Post #26
And with social media, a generation of Karens was born..... 😂

In reply to Post #27
Same as me mate, and tbh I don't feel I'm missing out.
@ frothey, thing is the Karens get things done, reminds me of the angry crowd scenes in Southpark

All sorted TA came good after shop confirmed it was less than 12months old

In reply to Post #30
That's great news

In reply to Post #31