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Lee Valley Customs.... (52 posts / 6,409 views)
Spod Spod
Posts: 13,415
Post #1 9 Dec 2021 11:12
0
Anyone had any dealings with this guy, (Kaine Lovett) recently?

Sent off 3 reel handles for some work 5 weeks ago now with a promise of them being turned around in a week and still waiting....
Wayne Wayne
Posts: 18,777
Post #2 9 Dec 2021 11:49
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In reply to Post #1
I haven't Matt but assume you did your homework about him first?
braders1978 braders1978
Posts: 18,195
Post #3 9 Dec 2021 12:04
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In reply to Post #1
I tried to contact them twice,got no reply.That was enough for me to swerve them
Spod Spod
Posts: 13,415
Post #4 9 Dec 2021 12:24
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In reply to Post #2
I did Wayne, historically he had some service issues but had got these back on track and feedback had improved considerably.....to be fair his comms have been OK but the excuses are wearing a bit thin..
Scotweiler Scotweiler
Posts: 3,693
Post #5 9 Dec 2021 13:07
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He's done a few bits for me in the past, he's a bit s**t at timescales but his work is good.

I'm not sure i'd use again, looking at the reviews and comments I think i was quite lucky
Spod Spod
Posts: 13,415
Post #6 9 Dec 2021 13:18
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I'm usually a pretty good judge of charachter but think I may have dropped a bollock here....it's not just the £70 to cover the work but if I end up having to replace the handles that's probably the best part of a couple of hundred...
ip100 ip100
Posts: 12,494
Post #7 9 Dec 2021 13:39
1
In reply to Post #1
Not for a few years now, he was spot on with my kit but I did drop the deposit round to his house in cash so he knew I was local and knew where he lived so it would be hard to fob me off. You'll get your handles back, it just may take a while
Hadrian
Posts: 380
Post #8 9 Dec 2021 13:54
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In reply to Post #1
I ordered some bobbins from him, work looked good and he came across as a decent chap but, never heard a thing from him after ordering apart from fob offs etc, had to get refund from PayPal eventually. Not what you want to hear I guess!!
Spod Spod
Posts: 13,415
Post #9 9 Dec 2021 13:55
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In reply to Post #8
How long ago was that mate?
Hadrian
Posts: 380
Post #10 9 Dec 2021 13:58
1
In reply to Post #9
A good while ago now mate, but looking at online reviews afterwards it looked like his modus operandi!!
SteveTanner
Posts: 121
Post #11 9 Dec 2021 15:43
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In reply to Post #1
I had some reel handles and bobbins from Kaine some years ago. The guy was a real pain, it took ages and many phone calls to finally get the stuff from him. He lied saying the bobbins had been lost in the post etc etc etc. On the upside though, his prices and workmanship are top drawer.
framey framey
Posts: 5,319
Post #12 9 Dec 2021 16:26
0
In reply to Post #1
Yup bloke has previous
I was lucky I live near enough to him to go and get mine if you know what I mean
Spod Spod
Posts: 13,415
Post #13 9 Dec 2021 16:55
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Looks like I've been a bit of a mug on this one. Well I am not the kind of person to let these things just go and put it down to experience, he will be getting a phonecall again tomorrow...
essdee essdee
Posts: 885
Post #14 9 Dec 2021 18:49
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In reply to Post #13
He won't answer your calls, and if he does answer, he'll have an excuse ready.
I found the best way was to go and knock on his door.
Spod Spod
Posts: 13,415
Post #15 9 Dec 2021 21:49
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Well I have had a message to say they have been shipped today......so let's see if they turn up...
framey framey
Posts: 5,319
Post #16 9 Dec 2021 22:09
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In reply to Post #15
Good luck
I think most people who have anything to say about him will say they have had that message more than once
RigDemon RigDemon
Posts: 1,458
Post #17 9 Dec 2021 22:18
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In reply to Post #1
Earlier this year I asked him to have a look at making some bigger baseplates for my matrix innovations deluxe snag ears and having sent them off he did eventually look at them and tell me he couldn't do it. After a bit of a nudge, I did manage to get my snag ears back through the post along with some other bits I ordered from him. I wouldn't say the bloke is the quickest outfit around but in my experience he was alright.
Spod Spod
Posts: 13,415
Post #18 9 Dec 2021 22:28
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Well let's see what happens. If he is true to his word and they arrive in the next few days then fair enough.
stupidboy stupidboy
Posts: 85
Post #19 12 Dec 2021 15:31
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In reply to Post #18
I ordered some bobbins months ago and are still yet to receive anything. I have messaged him many times and to be fair he's always replied and like what has been said in this thread he's full of excuses
AdsAds AdsAds
Posts: 42
Post #20 13 Dec 2021 08:45
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In reply to Post #1
Waited 5 months to get my reel handles back and that was after hounding him.

Nightmare to deal with but his work was good when I finally got them.

Ads
Spod Spod
Posts: 13,415
Post #21 13 Dec 2021 08:51
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In reply to Post #20
5 months! Makes my 5 weeks sound nothing!!

How long ago was that mate?
braders1978 braders1978
Posts: 18,195
Post #22 13 Dec 2021 10:57
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In reply to Post #21
Have yours turned up yet
Spod Spod
Posts: 13,415
Post #23 13 Dec 2021 11:11
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In reply to Post #22
Not yet, he said he posted Thursday and with the Xmas post I will give it till Wednesday before I chase him for tracking numbers/proof of postage....
braders1978 braders1978
Posts: 18,195
Post #24 13 Dec 2021 12:21
1
In reply to Post #23
I hope they turn up
stupidboy stupidboy
Posts: 85
Post #25 15 Dec 2021 13:19
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In reply to Post #24
Just checked my messages and I have been waiting 3 months
Spod Spod
Posts: 13,415
Post #26 15 Dec 2021 13:30
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I have now had a photo of my completed handles sat in the box that I sent them to him in...but they have not arrived yet despite being told they were posted last Thursday. It looks like the work has been done therefore but perhaps not posted when he said....
55s 55s
Posts: 706
Post #27 15 Dec 2021 13:45
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In reply to Post #26
Ask him to screenshot the photo with th date and time included.
framey framey
Posts: 5,319
Post #28 15 Dec 2021 14:42
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In reply to Post #27
Yup
Spod Spod
Posts: 13,415
Post #29 15 Dec 2021 15:11
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In reply to Post #27
He included the handwritten note that I had enclosed in the photo so happy that it is geniune....if he's completed the work then I can't see any reason for him not to send them back and keep making excuses.....apart from finding the time to get to the Post Office.
braders1978 braders1978
Posts: 18,195
Post #30 15 Dec 2021 15:31
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In reply to Post #29
The post around here has gone to **** in the last week or so.Our postperson says it is chaos,they just can't keep up
scar
Posts: 6,095
Post #31 17 Dec 2021 14:03
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In reply to Post #29
Hopefully they have arrived by now ?
Spod Spod
Posts: 13,415
Post #33 18 Dec 2021 13:00
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In reply to Post #31
Nope!
framey framey
Posts: 5,319
Post #34 18 Dec 2021 17:32
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In reply to Post #33
You may need to say you will have to pay him a visit as you need them for the Xmas break
Spod Spod
Posts: 13,415
Post #35 19 Dec 2021 12:42
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In reply to Post #34
He's now sent me a tracking number, they were posted Tuesday afternoon, despite him telling me they were posted the previous Thursday!
Goose Goose
Posts: 12,901
Post #36 19 Dec 2021 12:55
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In reply to Post #35
Confirmation he's a liar, that's enough informations for me never to deal with him, not that he would probably care.
framey framey
Posts: 5,319
Post #37 19 Dec 2021 13:46
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In reply to Post #36
He used to have “consultants and field testers” (yah I know 🤣😂 ) that he shat on
So he gives a ***** about no one
bluebeat13
Posts: 2,168
Post #38 19 Dec 2021 21:16
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In reply to Post #37
How much consultation is involved in polishing a reel handle
Clobersauraus Clobersauraus
Posts: 799
Post #39 19 Dec 2021 21:36
0
In reply to Post #38
Quiet a bit, before i polish my reel handle, i like to consult quiet a few websites of the adult nature,before during and after the event...
Busted
Posts: 1,882
Post #40 19 Dec 2021 23:09
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In reply to Post #39
unless you've got a decent imagination a lot of people have to consult with outside sources before polishing their handle
vinniecole vinniecole
Posts: 4,868
Post #41 21 Dec 2021 17:38
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In reply to Post #35
That would do my head in! When I post my cutlery, I send a pic straight away of the receipt. Wouldn't dare lying as it only comes back to bite you in the arse!
braders1978 braders1978
Posts: 18,195
Post #42 21 Dec 2021 17:43
0
In reply to Post #41
Some on here would pay good money to be bit in the arse,ask Scozza he's into stuff like that
vinniecole vinniecole
Posts: 4,868
Post #43 21 Dec 2021 21:30
1
In reply to Post #42
Well I charge more to spank with a personalised spoon
Spod Spod
Posts: 13,415
Post #44 21 Dec 2021 22:21
0
Handles arrived today, not a great finish on 2 of the 3 but at least they are back.

Safe to say I wouldn't use again.
braders1978 braders1978
Posts: 18,195
Post #45 21 Dec 2021 23:09
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In reply to Post #44
Thats not good at all,he's certainly not doing himself any favours with service like that
carpstar40 carpstar40
Posts: 3,706
Post #46 22 Dec 2021 08:31
1
In reply to Post #44
Matt for future work like this if you were in the market for any more I would check out Cazbar Innovations on FB

ONE THREAD ON HERE
Spod Spod
Posts: 13,415
Post #47 22 Dec 2021 09:49
0
In reply to Post #46
ip100 ip100
Posts: 12,494
Post #48 22 Dec 2021 09:50
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In reply to Post #45
Think it's because it's not actually his main job, lvc is more of a sideline I believe
framey framey
Posts: 5,319
Post #49 22 Dec 2021 10:52
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In reply to Post #48
What's that got to do with anything Ian
If you are being paid to supply a service then it should be up there
In a cottage industry it's even more important
He has been giving crap service for at least 5 years.

Let's be honest it doesn't take that long to replace a plastic handle to a wooden one
I used to turn pieces of scrap metal into fully running professional hand made tattoo machines in 2 days as a side hustle
ip100 ip100
Posts: 12,494
Post #50 22 Dec 2021 12:04
1
In reply to Post #49
I never said it had anything to do with it from a consumer point, what I meant was he doesn't rely on it to keep the roof over his head or feed his kids. And therefore isn't overly worried about custom for lvc.
I agree that he should either up his game or just pack it in, but while people are still putting business his way then neither will happen.
Mozzi Mozzi
Posts: 1,900
Post #51 22 Dec 2021 12:10
0
In reply to Post #48
Should still trade with integrity, and above all else a bit of honesty.

I'd rather be told an inconvenient truth than be fed pretty lies

wetnet wetnet
Posts: 1,062
Post #52 22 Dec 2021 17:06
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In reply to Post #44
Glad you've got them back, he was lording it up on Facebook last year about how he'd sorted himself out and wouldn't let anyone down. Obviously he'd got more time on his hands with furlough then.

Wait till it rains and they start to peal, his prices are cheap but he's definitely not worth the hassle.
ip100 ip100
Posts: 12,494
Post #53 22 Dec 2021 17:14
0
In reply to Post #52
It's actually a shame he's so bad ,the bits he made for me a few years back were very good quality,and on time too.
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