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In reply to Post #12
Has having your gear for 5+ weeks without so much as an update ever really been acceptable? 2025 and excuses like ‘iffy mobile signal’ are still being rolled out as to why you can’t contact a business? 
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In reply to Post #1
I have heard many tales of poor communication from him.
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In reply to Post #19
No
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Stupid question but some people have been known not to send any details on what’s wrong with the alarms or name and number for them to contact on.
You are not one of those are you
Turn around Time depends on how busy they are but is usually 6/8 weeks
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In reply to Post #16
Not sure what time of day you are calling but think they an only answer the mobile phone a very small amount of hours during the day like 10.00 till 2pm . He also sells Fox Rx+ alarms on eBay maybe drop him a message on his eBay listing page for them you may get a quicker reply
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In reply to Post #16
I know the area where he is based doesn't has the best or most consistent good mobile signal.
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In reply to Post #14
5 weeks since they acknowledged receipt of my receiver, with no update on progress etc. and now the mobile number won't connect. I ideally need it bk for a trip in the first week of September
Before I drive there and get it back, does anyone know Darren/Emily and could give them a little nudge for me? I know people have trusted them for a long time but I'm getting a bit worried tbh
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In reply to Post #1
Thanks all, managed to get hold of him now. Good to know he's still going
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In reply to Post #12
Exactly this. I always go to Dal, not because I expect him to turn it around in a few days, but because I know he’s going to do the best job. He fixed my RX digis when anyone else would have said they were ready for the bin.
Worth the wait, and his prices are so reasonable.
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In reply to Post #11
Amazon generation
Order today get it tomorrow.
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I'd imagine Dal is very busy at this time of year and espesh with Fox/Delkim now directing traffic his way. I buy a spare alarm just for this reason so if one goes down I have a replacement.
Personally, if I sent a alarm off at this time of year I'd be expecting to wait, but that word doesn't sit easily with a lot of the modern generation in general, like when you read some of the Carplounge comments and someone says, 'I've sent them 4 messages today and not had a reply" 
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In reply to Post #9
I deliberately sent the alarm off to Dalectronics at a time when I knew I wasn't going to need it back for a few weeks and everything was explained to me at first point of contact. I had a text to say they'd received it and another one to say it was ready and explaining how to pay.
If you're wanting a repair done in a few days then it's probably not the company for you but if you don't mind waiting a bit longer then their customer service is fine IMO.
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In reply to Post #8
Personally, the customer service is poor, unlike Lloyds Reynolds who is quick, keeps you up to date, quick to post etc and his work is first class
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In reply to Post #7
He's had some of my alarms for about 5 weeks now, not that I'm bothered as I knew it would not be quick, and you have to wait for a specialist service like his.
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In reply to Post #1
Great news, thank you all
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General Carp Discussion