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In reply to Post #20
Mine are fine.
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Is there an issue on the 2+1 buzz bars as the thumb adjusters keep coming loose
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Can only second the title of the thread having managed to get in touch with them - the old fashion way via a phone call the to Prolite Explorer shop.
Posted the broken section on Thursday, arrived with them midday on Saturday, repaired (I suspect the broken part was swapped out) and back in the post Monday afternoon and recieved today (Tuesday).
All done free of charge despite the fact that I had caused the damage (although I still have no idea when/how so possibly was a weakness there) so a big thumbs up from me!
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In reply to Post #17
Cheers for that. I got through to the shop today on the phone, they were very helpful and hopefully all sorted now. Appears my emails had found their way to spam.
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In reply to Post #16
When i had an issue i used this email. Was replied to and sorted very quickly
harry@jagproducts.co.uk
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Sorry to revive an old thread - how did people contact Jag customer service?
My RP2 broke on its second outing and I had an initial reply to a Facebook message (the website directs to social media or the prolite Explorer email address) where I was direct to contact an individual via email. However its been over a week with no response to my email or reply to follow up Facebook messages, an email to the prolite explorer email address and I've been unable to get through to the shop on the phone.
I don't know if it's a case of just waiting/them normally being slow with replies and I'm just being impatient? However I'm eager to get this sorted and starting to think I won't be getting an answer.
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I’ve seen the state of some of the stuff that gets sent back to them for repair (yes I am talking about you Wallsy). I think a lot of other companies would tell the abuser to Foxtrot Oscar. It’s actually amazing that given the state of a lot of it that it looks as good as it does when it’s returned to the ham fisted owner. You’ve gotta wonder what on earth they were doing with it.
I think most people except its worth paying a bit more at the start for quality UK tackle that’s backed up with quality UK after sales.
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seems jag do look in the page, they picked up that they'd missed my email, harry emailed and asked for my address and got a spirit level out in the post to me f.o.c so totally redeemed themselves
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In reply to Post #10
I use mine a fair bit, good bit of kit and easier than carrying a tripod. Am I right in thinking the flat piece below the spirit level part is suppose to screw off? I’ve never got mine to budge
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Always been a very good company.... excellent tackle and service.
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Their service is amazing.
I posted on here about me doing something utterly stupid and losing a load of JAG gear in a lake and they sent me a few bits to replace it. It was completely my fault and had nothing to do with any issues with their products.
Great move as I am now totally loyal to them 👍
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In reply to Post #7
I use mine quite a bit tbh, same settings on the stick everytime,same distance from the stick to my mat and I know pretty much the picture will be in fame
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In reply to Post #7
Definitely not. Tripod much better and more versatile. Not even taking into account gravelly swims etc
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In reply to Post #5
Plenty of companies are expensive but still have ***** customer service
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In reply to Post #3
Do you rate those self take sticks in terms of 'faff' . . .? Are they easier than buggering around with a mini tripod etc?
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General Carp Discussion