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Use TFT a lot, odd little issue but nothing major at all and always been sorted with minimum fuss.
I put in an order yesterday, 10.30am, it was here at 9am this morning.
I also had to cancel an item I had on pre-order as I picked it up elsewhere, messaged them on Whats-App at 11am yesterday and asked them to cancel and refund. They messaged back at 2pm and the refund was in my PayPal account at 4pm.
Sign up to their XTRA club, £12 for a year gives next day delivery and access to exclusive deals. I do believe it makes a difference to responses.
Personally, I can't fault them and as I said, I use them a lot!
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In reply to Post #38
I'm obviously glad you got it sorted but it's very much luck of the drawer, plenty of feedback on Solar being crap at responding too, though maybe they 'prioritise' replies, who knows.
It's still not very good you had to go to Solar to get a response from TFT.
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In reply to Post #37
I would 100% agree with you but at the same time when I contacted Solar they responded within 30m of my email. When I told them I cant get hold of TFT they made a call and within an hour not only did TFT responded to me but solar emailed me to say the spare part is being sent out.
Vast difference in Customer Service
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In reply to Post #35
Maybe so, but given how impatient some of the modern generation are, quite frankly I don't blame them. I can imagine they're having the same problem with WhatsApp tbh. I remember seeing posts on the Carplounge FB groups, along the lines of "I've emailed them 4 times today", I'm thinking get a grip.
I'm not making excuses for the poor service some have received, but could you imagine if someone interrupted you in your job as frequently as some people think is necessary nowadays, you'd end up swamped.
TFT, victims of they're own success maybe, as a independent I give them some room but obviously not as much as someone experienced.
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In reply to Post #20
Johnson’s Ross are by the far the best shop I have used. Their prices on some items are higher compared to competitors, but customer service is second to none.
AD I’ve found hit and miss. Bought a deeper recently that took ages to come and when it did the seal on the box had been broken and there was a few scratches on the deeper unit. Likely a customer return they sent out.
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In reply to Post #32
I for one would never buy from a tackle shop without a contact number
Absolutely terrible way to run a business
Maybe put it all over their socials and trustpilot if they want to play that game..
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Before either TFT or Yodel have resolved it the parcels been found. It's had been outside a empty non residential address since 7pm Saturday
your correct about using your local tackle shop but myself (probably a lot of other people too) have not really got one as such except Angling Directs
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TFT have taken over Outlaw pro,as most know..
I bought a bedchair from OP,just before they got taken over ,the service I got from OP,was second to none ,examplery, great communication ..etc..
Hope that continues ...
There's a lot to be said for your local tackleshop ,if it still exists.
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In reply to Post #31
the Landline: 01245 231746 number has an automated message sending you to the whataspp 
with Yodel I can get past an automated message either
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They are a terrible company made worse by them using another terrible company in Yodal to deliver the orders. It's a complete shambles
Yodel only do customer services on Tuesday to Thursday, a 3 day week 
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It doesn't matter what the discount is I will never ever ever use this company again, great price absolute shockingly **** service when things go wrong, and let's face it 99% of fishing kit is cheap mass-produced Chinese **** with very little if any quality control so you are going to have this happen a fair bit. I now pay the extra and just go into Johnson Ross or Angling direct , the extra cash is worth the piece of mind of being able to go down and speak with a human and not have to deal via email ect with an unhelpful ****.
Edited to add I notice i have already replied, apologies the name of this company gets the heckles up!, you work hard try and make an informed decision on kit from the likes of here and facebook then it falls apart on you only to suffer this company certainly is a kick in the balls.
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I will give that number a call tomorrow. Cheers
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3 web site dealers all have the same number for them
Address: Berners Hall Farm, Berners Roding, Ongar, Essex, CM5 0TB
Landline: 01245 231746
Website: www.total-fishing-tackle.com
Message now
totalfishingtackle @total_tackle
BERNERS HALL
BERNERS RODING
ONGAR
ESSEX
Tel.: 01245 231746
Email: info@totalfishingtackle.com
Website: http://www.total-fishing-tackle.com
Total Fishing Tackle
CM5 0TB
Berners Hall Farm
Berners Roding, Fyfield
Ongar
United Kingdom (Mainland Only)
01245 231746
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I've used them loads over the years but never again. I can't even speak to a person to explain the problem properly. You end up writing essays on WhatsApp or messenger just to get a one sentence answer back ever 48hours. It's stupid
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I have the same issue. Need my bed repaired under warranty 3 x emails dont ever get back to me. Emailed solar they replied inside 30m. The kicker is they say its an easy fix but TFT needs to contact them and they just dont reply to messages. Piss take
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General Carp Discussion