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I sent a e-mail to GAP, it wasn't replied to for over a week. I then called, got straight through, pleasant chap answered my questions but his answers threw another question I hadn't asked.
I rang back next day and left a message, think that was over a week ago too now.
On the website it did say they're a member of staff down and responding to queries may take some time.
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In reply to Post #23
I placed an order on 6th October with GAP - website said in stock, 7 days lead time.
Since the payment was taken and the order confirmed I have had no further updates or responses.
Emails are not replied to, phone is not answered.
Just cancelled the payment on my credit card and the bank said they will recover it from the retailer.
Very poor service from GAP I'm afraid.
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In reply to Post #21
I did struggle to get in touch with them but think might just be busy. I ordered the wrong wheel for my barrow, and they got it collected and the correct wheel sent out free of charge!
Original delivery time was a week after my order!
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In reply to Post #14
Gotta agree with Gerry
Global are the best overall especially for service levels and turnaround times in general.
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Has anyone had issues with GAP? Up to placing the order as mentioned I had several lengthy emails out of hours. Since placing the order I've had no response and I can't get anyone to answer on the phone? I was told the conversion kit should be no longer than a week due to everything being in stock but it's now been two weeks!
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In reply to Post #19
I've discussed this with him but decided again them as the plastic ones are 100% waterproof.
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In reply to Post #18
phone him and ask him to fit the heavy duty metal connectors 
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In reply to Post #17
I've been in talks with Matthew from GAP and he said the same thing, I've ordered a kit from GAP as they have stock should be with me in a week.
Thanks for the advice 👍🏻
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In reply to Post #11
The wheels are different, if you strip them apart you’ll notice that the ring gear in the black motors is plastic, and the ones used in the GAP kits are metal. That’s why they’re cheaper
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In reply to Post #14
Gerry I wasn't being sarcastic! I was merely asking a question....sorry I thought that was the point of a Forum!
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In reply to Post #11
Don't you work for Global? Or have some association?
no of course not as well you know you sarcastic nob
I just believe in being fair and honest with anything I recommend I have always said all THREE company's make good barrows and not a lot of difference between them except aftersales and delivery times and yes I always prefer Global as they have been making the kits for well over 10 years and have no need to advertise here there and everywhere and take orders they cant meet in a decent time frame
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In reply to Post #1
Experience, but not on purchase yet.
In August I e-mailed after hours and a lady got back to me almost instantly. She replied quickly over the next couple of days to all but the last e-mail where I asked if someone had had a chance to look at the previous e-mail. In one of the e-mails she asked for my number so someone could call me, they never did.
I called 3 times over the next week, no answer.
This Monday I called again, number invalid, try this number. Called and got straight through. The chap was very helpful, explained the items were available for immediate dispatch, but weren't on the site yet. That's where I'm up to, probably give you some idea re comms 
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My BCUK wheel was all black.When I bought my Barrow which was a while ago
Aesthetically it looked different to the global at the time. I don’t no if the motors etc are the same,I was told the motors were assembled in house,I’m assuming the components were from China.
If I bought another kit in the future personally I’d go global but that’s just from my experience.
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In reply to Post #10
I'll see if I can find out, the Global one in the pictures/video's seems to be like a chrome finished alloy wheel where are the BCUK is a solid black wheel ?
Don't you work for Global? Or have some association?
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In reply to Post #9
I heard they use the same wheel
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