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In reply to Post #60
Most of the issues are just the normal things I get on most jobs, plus an illegal canopy the company should have flagged up...
The biggest issue is timing, I'd been pencilled in for the 14th and only found out it was diy the Friday before so I had no time to make corrections, then the kitchen turned up at 3 o'clock on good friday. 
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In reply to Post #59
I didn't have a problem with the drawings bit, but that might be because I used the online planner myself so knew what I was trying to achieve.
I get the delivery bit though. They give you a week commencing date but are a bit vague when it comes to the actual day of that week.
I suppose that's why they give you tea and biscuits 
Let us know how you get on, I'm sure many of us are interested in this sort of stuff 
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In reply to Post #58
When you asked i said something along the lines of "it's good stuff, the diy bit is where it goes wrong"
That's definitely still the case, but I'd forgotten the truly awful drawings and vague arrival dates.
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In reply to Post #57
Doesn't matter how the job goes when you have Yorkshire tea and biscuits.
What's the story then? 
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In reply to Post #54
I blame you for this
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In reply to Post #54
That’s right mate not just for the canopy.
There is a thread on here that I started and listed just a few issues. Such a shame there is a whole lot more.
To supply and fit an MDF window board in the bedroom (shockingly cut and fitted) cost £120.00 + vat = £144.00.
To supply and fit an MDF window board in the lounge that is 18 inches longer - how much do you think?.
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In reply to Post #54
You got it 
Had a run of the skinny ones a few years back, can't remember if its 9 or 12 mm but customers were having problems registering the warranty, then we started going back to jobs where they've dropped a tin/jar/cup out of a wall unit and got a nice spider web shaped pattern on the worktop. Also a lot of tops with sink or hob cutouts shattering in transit.
I've had no problem with 20mm
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In reply to Post #53
Yes 20mm Dekton splashbacks. I was going to have glass but it was so much easier getting everything templated, supplied and fitted with one company.
Fingers crossed but so far I've been very impressed with the company.
LINKY POO™ https://naturalstonesurfaces.co.uk/
Funnily enough I enquired about the thin stuff for the splashback but they said it wasn't something they stocked and was a special order from Spain with a 6-8 weeks wait so it wouldn't have worked out any cheaper.
Perhaps such a large company doesn't stock the thin stuff for a reason
@Tazi
So it wasn't just for a canopy, that makes sense now.
As for those kitchen legs, how could they get it so wrong 
I'm guessing the company address is Paul Street?
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In reply to Post #52
Great, i was dreading you saying you had ordered the skinny one
Did/have you considered using dekton for splashbacks?
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In reply to Post #49
Yes its all 20mm.
As for the edges not matching I was told that it's a lot to do with the main colour. If you choose one of the colours with lots of other coloured swirls in it then it might notice as those swirls are only on the surface, not all the way through.
That's what I was told, whether that's BS?
I've gone for a fairly uniform matt grey colour called Bromo with pencil edges which hopefully should be ok.
Let's put it this way, I've paid for it now so there's no going back
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In reply to Post #46
This muppet even used self drilling screws you use for metalwork to screw them on, so all the legs were falling off when I started moving the units about
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In reply to Post #45
20mm dekton is good, but personally I don't like that the edges don't match the surface.i don't like the price either I'd swerve the skinny stuff
Its probably 5+ years since I did a diy, but I had a run doing loads of them, and I'd usually be able to spend a couple of hours going through and changing the order long before I'd turn up to fit.
Last year I had to get some replacement doors/panels for one i did over ten years ago (was rented for 2 years and got abused) and they were great to deal with. Aftersales let a lot of companies down as in any market.
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In reply to Post #44
Edit - and crooks.
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In reply to Post #42
Not just a canopy as the whole house had to be renovated, extension put on etc etc and considering that her solicitor was served to protect her (court of protection order because she’s a vulnerable individual) the solicitor has always being involved and contract administrator was employed to oversee the whole project.
It hasn’t worked out well at all and currently in a legal process that will determine who the buck is to stop with. Could be the solicitor, contract administrator or the builder, even all 3 but someone will be accountable.
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