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In reply to Post #1
I’ve just had dealings with Fox customer services regarding a similar problem, the control box on my transporter snapped in half although it was my fault, it’s still a crappy design though. Anyone that has one be careful!
TBF I got immediate replies to all the emails I sent with what part number to order etc. and I found them quite helpful. The replacement handle (£85  ) took 3 weeks to come though. 
If it helps, the emails I were sending were to eurocustomerservices@ratheroutdoors.com
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In reply to Post #10
Have to agree,Korda are superb
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If you purchased it from a shop your contract is with them not fox. You should first of all return it to the shop.
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In reply to Post #1
Fox and Solar need to go and take a leaf out of Kordas book. They are absolutely second to none. Always reply, always happy to at least try and help.
It's such as easy thing to fix as well and neither company seems in the slightest bit bothered.
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In reply to Post #4
Go back to the shop you bought it from they will speak directly to the fox rep who they deal with and he will get it sorted absolutely no point contacting fox get the tackle shop to sort it out
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In reply to Post #1
Useless. Like most of their gear (alarms aside)
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Did you buy it direct from Fox ?
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In reply to Post #4
What shop did you purchase barrow from,Fox will tell you go to them is what my nephew is saying
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In reply to Post #4
I'll message my nephew see if he can hold of someone for you or an email address that might get a reply from
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In reply to Post #3
I had to wait 3 months for a fox power plus Barrow. It finally arrives and the control on the right hand bar is broken. It’s brittle plastic and it was shattered in the packaging. No damage to the packaging at all. Emailed fox. Sent pictures. Proof of purchase and heard nothing back. Nobody answers the phone. Nobody replies to emails.
Talking about a piece of kit that they sell for upwards of 900 quid. It’s not lead clip or bobbin. Honestly so fed up with it all.
I should’ve gone with a Nash Barrow.
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In reply to Post #1
What is it youve had an issue with,I might be able get you some help
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In reply to Post #1
No, not just you, didn't bother replying to my last e-mail query either.
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Absolutely flipping awful. Zero communication. Surely it can’t just be me. The money I’ve spent on fox gear over the years. Stop releasing new gear and sort out the gear you currently sell. Soooo peed off with it.
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