So, haven't posted on here for ages, however. I ordered a Nash Sleep System Wide from Angling Direct on 11th July. Free delivery was five working days. The price was a monthly special of £149.99. So today 18th July I phoned as no item received. I was told the following. " Oh yes, the item is out of stock and we should have emailed you, plus our warehouse is telling me that there has been an issue with these items.,
So I asked for a refund. Got told we will give you a credit, to which I said a full refund not a credit note the customer care ( ha ha ) person got stroppy and said we will refund you I never mentioned credit. Oh and guess what their site is now showing item in stock for the same price. I have ordered the same item from a different tackle shop. Angling Direct you are truly awful.
So I asked for a refund. Got told we will give you a credit, to which I said a full refund not a credit note the customer care ( ha ha ) person got stroppy and said we will refund you I never mentioned credit. Oh and guess what their site is now showing item in stock for the same price. I have ordered the same item from a different tackle shop. Angling Direct you are truly awful.
In reply to Post #1
I must have ordered from them 50 times and they've been faultless, although have started trying to order from smaller companies regardless.
I must have ordered from them 50 times and they've been faultless, although have started trying to order from smaller companies regardless.
In reply to Post #1
What a bunch of Cowboys
I have just come off the phone with a manger (Channel) in the Customer Service Department and to say I'm annoyed is an understatement.
I purchased a pole in May / June 2023 and when I used it for the first time in early July 2023 I found that sections didn't fit properly and the ferrule on one section showed signs of de-lamination. I spoke to AD on the 10th July 2023 and was told to either photograph the faulty pole sections and issue these to AD or travel to the nearest AD shop (70 mile round trip)
I photographed the pole sections and issued my email spelling out the problems on the 12th July 2023
I understood that if the goods were faulty the cost of replacement is down to the supplier because of its breach of the Consumer Rights Act 2015, somebody needs to tell AD because their view is that part of the cost of replacement lies with the customer.
It is AD's view and policy that the cost is shared and they won't budge from this view.
I've now had to issue a Letter Before Action and will no doubt have to issue County Court proceedings.
What a bunch of Cowboys
I have just come off the phone with a manger (Channel) in the Customer Service Department and to say I'm annoyed is an understatement.
I purchased a pole in May / June 2023 and when I used it for the first time in early July 2023 I found that sections didn't fit properly and the ferrule on one section showed signs of de-lamination. I spoke to AD on the 10th July 2023 and was told to either photograph the faulty pole sections and issue these to AD or travel to the nearest AD shop (70 mile round trip)
I photographed the pole sections and issued my email spelling out the problems on the 12th July 2023
I understood that if the goods were faulty the cost of replacement is down to the supplier because of its breach of the Consumer Rights Act 2015, somebody needs to tell AD because their view is that part of the cost of replacement lies with the customer.
It is AD's view and policy that the cost is shared and they won't budge from this view.
I've now had to issue a Letter Before Action and will no doubt have to issue County Court proceedings.
In reply to Post #3
Doesn't matter what their policy is it's what the law says
Bout time some of these shops/suppliers got a bit of the consumer rights act then maybe some of the more expensive gear might last longer
You would kick up a fuss if the bed at home only lasted a year lol
Doesn't matter what their policy is it's what the law says
Bout time some of these shops/suppliers got a bit of the consumer rights act then maybe some of the more expensive gear might last longer
You would kick up a fuss if the bed at home only lasted a year lol
In reply to Post #4
I think most people who use these Jokers on a regular basis haven't yet had a problem. When you do get a problem it's like dealing with a child with a page full of dodges on how to avoid sorting the problem. If you catch them out or quote the law they have a hissy fit and just ignore the reality.
They have managed to obtain a 13% disapproval rating (3 stars and below) on Trust Pilot. That takes some doing for a company selling fishing tackle to a captive market. That means that 1 person in 7 is dissatisfied in some way with the purchase or service.
I normally use Johnson Ross or Pongdestras and in the years I've used these two retailers there has been one complaint and it was dealt with immediately. As a consequence, I've spent thousands with them both.
I think most people who use these Jokers on a regular basis haven't yet had a problem. When you do get a problem it's like dealing with a child with a page full of dodges on how to avoid sorting the problem. If you catch them out or quote the law they have a hissy fit and just ignore the reality.
They have managed to obtain a 13% disapproval rating (3 stars and below) on Trust Pilot. That takes some doing for a company selling fishing tackle to a captive market. That means that 1 person in 7 is dissatisfied in some way with the purchase or service.
I normally use Johnson Ross or Pongdestras and in the years I've used these two retailers there has been one complaint and it was dealt with immediately. As a consequence, I've spent thousands with them both.
In reply to Post #5
If you know how c***p they are what made you use them this time?
If you know how c***p they are what made you use them this time?
In reply to Post #6
I hadn't used them before for anything substantial.
I'm a regular at Poingdestras and Johnson Ross and for anything carpy I use them exclusively.
This pole was for a match fishing holiday I went on at the end of June and they had what I wanted in stock, albeit they sent me seconds.
I've just had a further response from Angling Direct and it went along the lines of :-
"we have a policy which we are sticking to and we don't recognise the law or any obligation on us above our own internal policy"
Lovely people
I hadn't used them before for anything substantial.
I'm a regular at Poingdestras and Johnson Ross and for anything carpy I use them exclusively.
This pole was for a match fishing holiday I went on at the end of June and they had what I wanted in stock, albeit they sent me seconds.
I've just had a further response from Angling Direct and it went along the lines of :-
"we have a policy which we are sticking to and we don't recognise the law or any obligation on us above our own internal policy"
Lovely people
In reply to Post #7
Report them to trading standards especially if you have it in writing
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
Check what you should report to Trading Standards
they tried to stop you using your legal rights - for example, they said you can't return faulty goods
Report them to trading standards especially if you have it in writing
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
Check what you should report to Trading Standards
they tried to stop you using your legal rights - for example, they said you can't return faulty goods
In reply to Post #7
Wow
Stuff the law huh
Take it all the way please
Wow
Stuff the law huh
Take it all the way please
In reply to Post #7
Can you copy and paste their response please?
Can you copy and paste their response please?
Does anyone please have a phone number for Angling direct customer services . as i have messaged them regarding my missing order but have not received a reply. i also messaged there carrier DX express who were very rude and unhelpful. thank you
In reply to Post #11
Google is your friend...01603 400870
Google is your friend...01603 400870
In reply to Post #1
Always shop local. That way any problems can be dealt with face to face!
Always shop local. That way any problems can be dealt with face to face!
In reply to Post #11
Not the best are they...hmm.
I rang my local AD store, they gave me a CS direct number, might be worth you doing the same if you haven't already sorted it
"we have a policy which we are sticking to and we don't recognise the law or any obligation on us above our own internal policy" What the hell
Not the best are they...hmm.
I rang my local AD store, they gave me a CS direct number, might be worth you doing the same if you haven't already sorted it
"we have a policy which we are sticking to and we don't recognise the law or any obligation on us above our own internal policy" What the hell
In reply to Post #7
Was this at the Hedge end store?
Was this at the Hedge end store?