One word - superb
Bought a used P1 Worldwide that on delivery had an 'unlockable' adjustable leg mech on the upright which rendered the pod useless in effect.
Spoke to Mikey W at Solar and although outside of their policy (was not purchased new) they agreed to look at it; only posted it yesterday - they've fixed it today and are sending it back already. . .
Fantastic service - how to keep customers brand loyal!
Bought a used P1 Worldwide that on delivery had an 'unlockable' adjustable leg mech on the upright which rendered the pod useless in effect.
Spoke to Mikey W at Solar and although outside of their policy (was not purchased new) they agreed to look at it; only posted it yesterday - they've fixed it today and are sending it back already. . .
Fantastic service - how to keep customers brand loyal!
In reply to Post #1
I had a problem with a spreader block and Mikey sorted it out for me
I had a problem with a spreader block and Mikey sorted it out for me
In reply to Post #1
I bent one of the short legs on my pod, 100% human error. 1 message where I asked about buying a replacement and they sent me a new one in the post FOC. Doesn't get better than that. It's why I now have quite a bit of their gear
I bent one of the short legs on my pod, 100% human error. 1 message where I asked about buying a replacement and they sent me a new one in the post FOC. Doesn't get better than that. It's why I now have quite a bit of their gear
They have to compete with Jag.
In reply to Post #4
Jag are good - Solar equally so!
Just received faulty part back (48hr turnaround) and got some stickers and a free tub of pop ups!
Jag are good - Solar equally so!
Just received faulty part back (48hr turnaround) and got some stickers and a free tub of pop ups!
I'm glad some people get good service from them,if found them utter *****.I emailed them about their mainline that snapped if a fly farted on it and got nothing back at all
In reply to Post #1
I have never had a response to a message or email from them let alone them answering the phone. Seems to me like they are impossible to get hold of.
I have never had a response to a message or email from them let alone them answering the phone. Seems to me like they are impossible to get hold of.
Wonder what they will be like now they have been bought out again..
In reply to Post #8
Did ask this question - new Belgian ownership however Lockey is still a Director (Product Development)
Did ask this question - new Belgian ownership however Lockey is still a Director (Product Development)
In reply to Post #9
Hopefully quality will still be there as per previous owner.
As of January 2025 ?
according to companies house.
Locky resigned 2017
New below pasted as of today
8 officers / 7 resignations
YANG, Baoqing
Correspondence address
Room 301, Building 12 Lefuzhihuiyuan, No. 28 Xiangyuan Road, Gongshu District, Hangzhou, China, 310015
Role ACTIVE
Director
Date of birth
November 1968
Appointed on
8 January 2025
Nationality
Chinese
Country of residence
China
Hopefully quality will still be there as per previous owner.
As of January 2025 ?
according to companies house.
Locky resigned 2017
New below pasted as of today
8 officers / 7 resignations
YANG, Baoqing
Correspondence address
Room 301, Building 12 Lefuzhihuiyuan, No. 28 Xiangyuan Road, Gongshu District, Hangzhou, China, 310015
Role ACTIVE
Director
Date of birth
November 1968
Appointed on
8 January 2025
Nationality
Chinese
Country of residence
China