In reply to Post #29
Sounds like their customer service has always been the same.I won't buy anything Nash after dealing with some rude,arrogant **** about a Titan AS brolly
Sounds like their customer service has always been the same.I won't buy anything Nash after dealing with some rude,arrogant **** about a Titan AS brolly
In reply to Post #31
A very good friend of mine won a Nash bivvy in an Angling Times competion.
Said bivvy arrived with two broken poles and unusable.
My mate rang Nash customer service and actually got the man himself on the line.
Nash's response to the issues with the bivvy was " Well, what do you expect for free ? "
Now, my mate was and still is very well known for his Thames Carping exploits, as well as all around angling and basically told Nash that he would take great pleasure in making his name mud in the speccy and journo world, if he didn't sort the issue.
End result was that a new bivvy was shipped to my mate, free of charge, after a bit of to and fro , with some fruity language thrown in from the factory end of the phone line. Mind you, I imagine Johnny ( oops ) gave as good as he got, never one to mince his words.
Terrific customer service, the like of which apparently still lives on some 30 odd years later !
A very good friend of mine won a Nash bivvy in an Angling Times competion.
Said bivvy arrived with two broken poles and unusable.
My mate rang Nash customer service and actually got the man himself on the line.
Nash's response to the issues with the bivvy was " Well, what do you expect for free ? "
Now, my mate was and still is very well known for his Thames Carping exploits, as well as all around angling and basically told Nash that he would take great pleasure in making his name mud in the speccy and journo world, if he didn't sort the issue.
End result was that a new bivvy was shipped to my mate, free of charge, after a bit of to and fro , with some fruity language thrown in from the factory end of the phone line. Mind you, I imagine Johnny ( oops ) gave as good as he got, never one to mince his words.
Terrific customer service, the like of which apparently still lives on some 30 odd years later !
In reply to Post #32
My experience with the Nash customer service is exactly the opposite.
They have a great service and handle it very well.
To be fair, they offer fast and permanent solutions.
For example: I had a Nash double top MK3 with had some issues with the inner capsule.
My MK3 got replaced with a brand new MK4 (newer version)
I assume it is also related to the shop and representative from Nash.
(Talking about Belgian based shops and experience)
My experience with the Nash customer service is exactly the opposite.
They have a great service and handle it very well.
To be fair, they offer fast and permanent solutions.
For example: I had a Nash double top MK3 with had some issues with the inner capsule.
My MK3 got replaced with a brand new MK4 (newer version)
I assume it is also related to the shop and representative from Nash.
(Talking about Belgian based shops and experience)
In reply to Post #32
Sounds like your mate is a bit of a prat tbh.
Sounds like your mate is a bit of a prat tbh.
In reply to Post #34
What, for taking issue with a bivvy that arrived broken ? Weird comment, to say the least....
What, for taking issue with a bivvy that arrived broken ? Weird comment, to say the least....
In reply to Post #35
No. For giving it the big ‘I am important' about being the ‘speccy and journo' world, whatever that is.
No. For giving it the big ‘I am important' about being the ‘speccy and journo' world, whatever that is.
In reply to Post #36
Shame that there ain't more folk like him who speak and stand up to shame those who believe it's ok to treat folk in this manner.
Irrespective of if he's well known or not credit to him for not sitting back and just accepting a total lack of empathy as I'd do the same.
Shame that there ain't more folk like him who speak and stand up to shame those who believe it's ok to treat folk in this manner.
Irrespective of if he's well known or not credit to him for not sitting back and just accepting a total lack of empathy as I'd do the same.
In reply to Post #34
That's a bit uncalled for.
That's a bit uncalled for.
In reply to Post #37
I agree that people should stand up for themselves and speak out.
My aversion is with the cult of celebrity in angling and the ‘names' and media puffing themselves up with self importance. It's only fishing after all.
I obviously don't agree that somebody like Kevin Nash, who also thinks he's gods gift, should be able to treat customers badly, free prize or not.
My point was that people who play the ‘do you know who I am, I'm in the media' card are prats.
Maybe this isn't how the conversation went, but that's how it was painted, as if we should all be impressed.
I agree that people should stand up for themselves and speak out.
My aversion is with the cult of celebrity in angling and the ‘names' and media puffing themselves up with self importance. It's only fishing after all.
I obviously don't agree that somebody like Kevin Nash, who also thinks he's gods gift, should be able to treat customers badly, free prize or not.
My point was that people who play the ‘do you know who I am, I'm in the media' card are prats.
Maybe this isn't how the conversation went, but that's how it was painted, as if we should all be impressed.
In reply to Post #39
The next time someone says do you know who I am say to who ever is around there's a bloke hear who doesn't know who he is
I to had an original titan where the tape seems where coming off I was told to put them back on with bathroom sealant
The next time someone says do you know who I am say to who ever is around there's a bloke hear who doesn't know who he is
I to had an original titan where the tape seems where coming off I was told to put them back on with bathroom sealant
In reply to Post #40
I bought a mk 1 straight bar Titan ' to front mother nature and win'..it cost one pence short of 200 quid..
It was a lot of money..drove all the way up to Exeter angling,wife n kids in tow as well..I was so excited as no one ,had one in my area .
After a bit of use the material shrunk ,it was a night mare to set up ,it was also condensation heaven ,never in all the bivvys I've had did condo reign, supreme,when it rained on the outside ,the force of the rain sent the condo onto my sleeping bag etc ..
Anyway ,I phoned up Nash ,and actually spoke to Kevin himself, who said it was how I was setting it up ,after prolonged 'discussion'...it was agreed to send it back for repair...when I recieved it back ,all that was done was the webbing on the material was lengthened ..
Put me right off for gear from then on ,in the future..
I bought a mk 1 straight bar Titan ' to front mother nature and win'..it cost one pence short of 200 quid..
It was a lot of money..drove all the way up to Exeter angling,wife n kids in tow as well..I was so excited as no one ,had one in my area .
After a bit of use the material shrunk ,it was a night mare to set up ,it was also condensation heaven ,never in all the bivvys I've had did condo reign, supreme,when it rained on the outside ,the force of the rain sent the condo onto my sleeping bag etc ..
Anyway ,I phoned up Nash ,and actually spoke to Kevin himself, who said it was how I was setting it up ,after prolonged 'discussion'...it was agreed to send it back for repair...when I recieved it back ,all that was done was the webbing on the material was lengthened ..
Put me right off for gear from then on ,in the future..
In reply to Post #39
My missus does it all the time over the phone with not very accommodating customer service department. As soon as she says she works in Media they tend to change there tune. Working for the BBC seems to faze them the most. She doesn't work in Media or the BBC...
My missus does it all the time over the phone with not very accommodating customer service department. As soon as she says she works in Media they tend to change there tune. Working for the BBC seems to faze them the most. She doesn't work in Media or the BBC...
In reply to Post #42
In this day and age of appalling service and mediocre input or product, anything is game.
I could go on but we've all been there.........
In this day and age of appalling service and mediocre input or product, anything is game.
I could go on but we've all been there.........
Today, sadly you often need some sort of clout to get results with some companies, and it's not just fishing related!
I spend a fortune with Air France. Last year they lost my brand new suit case. When it was returned to me days later it was smashed to bits. Three of the four wheels were ripped off. One of the handles was ripped off along with the locks. But nothing missing. It was clearly very deliberate. That much damage could never happen unintentionally.
My phonecall to Air France was an absolute joke. I can still remember Yousefs name bless him. Yousef informed me that I would need to take my smashed suitcase to a repair shop, who would need to present me with a written letter saying that the suitcase was unrepairable. The photos of all this damage were not enough. Only under these circumstances would I get a refund, after providing a receipt. What bloody repair shop is ever going to do that. Who's got time for that crap?
I asked Yousef for his full name or details. Then told him to check my Platinum status on Flying Blue and how much money I give them on an ongoing basis. That I would never be flying with Air France ever again. I would also be emailing all this to Air France with Yousef's full details as the reason why.
Two minutes later a manager called. I was asked how much the case was and for bank details (no receipt asked for). I told them an amount I chose, the money was in my account minutes later. If i was a once a year holiday customer, I was getting fobbed off. That's a billion pound international company.
I later found out from air crew it happened to very many Priority tagged cases during industrial action by French ground staff. Yousef was prepared for me. You have to do whatever you have to do to get the end result sometimes these days. That's wrong, but that's the way it is.
I spend a fortune with Air France. Last year they lost my brand new suit case. When it was returned to me days later it was smashed to bits. Three of the four wheels were ripped off. One of the handles was ripped off along with the locks. But nothing missing. It was clearly very deliberate. That much damage could never happen unintentionally.
My phonecall to Air France was an absolute joke. I can still remember Yousefs name bless him. Yousef informed me that I would need to take my smashed suitcase to a repair shop, who would need to present me with a written letter saying that the suitcase was unrepairable. The photos of all this damage were not enough. Only under these circumstances would I get a refund, after providing a receipt. What bloody repair shop is ever going to do that. Who's got time for that crap?
I asked Yousef for his full name or details. Then told him to check my Platinum status on Flying Blue and how much money I give them on an ongoing basis. That I would never be flying with Air France ever again. I would also be emailing all this to Air France with Yousef's full details as the reason why.
Two minutes later a manager called. I was asked how much the case was and for bank details (no receipt asked for). I told them an amount I chose, the money was in my account minutes later. If i was a once a year holiday customer, I was getting fobbed off. That's a billion pound international company.
I later found out from air crew it happened to very many Priority tagged cases during industrial action by French ground staff. Yousef was prepared for me. You have to do whatever you have to do to get the end result sometimes these days. That's wrong, but that's the way it is.
In reply to Post #20
No idea, but I remember my uncle buying a Titan Hi Top from Carp Cabin in 2002. He got it home to Manchester, put it up in the garden and it was full of pinholes, dozens of them. He didn't drive at the time so I went and picked him up, and on the way back over the snake pass an old woman driver smashed into my car and wrote it off.
At least my uncle got the bivvy exchanged (Carp Cabin were really good to be fair).
No idea, but I remember my uncle buying a Titan Hi Top from Carp Cabin in 2002. He got it home to Manchester, put it up in the garden and it was full of pinholes, dozens of them. He didn't drive at the time so I went and picked him up, and on the way back over the snake pass an old woman driver smashed into my car and wrote it off.
At least my uncle got the bivvy exchanged (Carp Cabin were really good to be fair).