In reply to Post #15
Same here
Same here
In reply to Post #9
Good luck, my Mrs ordered me one of the new Nash Ruckalls, ordered one November, granted the distributer was late, was told December. December passed heard nothing, Mrs emailed them in Jan, it'll be 2 weeks. February came around, Mrs wanted a refund as I could
Get one dispatched from YAC I think it was the same day, asked for a refund, no sorry, no nothing. I would rather pay £5-10 postage then use them ever again. A shambles.
Good luck, my Mrs ordered me one of the new Nash Ruckalls, ordered one November, granted the distributer was late, was told December. December passed heard nothing, Mrs emailed them in Jan, it'll be 2 weeks. February came around, Mrs wanted a refund as I could
Get one dispatched from YAC I think it was the same day, asked for a refund, no sorry, no nothing. I would rather pay £5-10 postage then use them ever again. A shambles.
In reply to Post #16
Me too. My one issue was initially my fault as I forgot to update my work address and then Yodel refused to change delivery address. TfT offered to send replacement reels out after a week or so of toing and froing with Yodel which I couldn't argue with. Every other order has been delivered fine and communication is far better than Angling Direct in my experience
Me too. My one issue was initially my fault as I forgot to update my work address and then Yodel refused to change delivery address. TfT offered to send replacement reels out after a week or so of toing and froing with Yodel which I couldn't argue with. Every other order has been delivered fine and communication is far better than Angling Direct in my experience
Never had an issue with them but also haven't ordered anything significant this year from them. Just odds and sods of terminal tackle. As mentioned via eBay they are always very good.
Shame if things have taken a turn always found them excellent
I think they are a great company....
I bought two Emblem 25a BR reels...they sent two Castizms.
I bought a Matrix Rod Holdall.......a week later they sent another one.
I would buy from sellers like that all day long
I bought two Emblem 25a BR reels...they sent two Castizms.
I bought a Matrix Rod Holdall.......a week later they sent another one.
I would buy from sellers like that all day long
Well my parcel came today so it seems they are getting parcels out fairly quickly to be fair but seems the communication side is still lacking a bit.
Ordered a cradle last Wednesday, arrived on the Friday. They are not great at telling you when things are dispatched etc, but in my experience they always turn up pretty swiftly.
They are also generally better than companies like AD on price. Frankly I have had far more issues with AD on orders than TFT.
They are also generally better than companies like AD on price. Frankly I have had far more issues with AD on orders than TFT.
weeks ago I pre ordered and PAID for a brolly and all the extras
Now I KNOW for an absolute fact that the supplier delivered the brollys and extras to them
and yet STILL THEY HAVENT sent them seems they havent got their priority's sorted out could not organise a piss up in a brewery
cant be arsed to have the phones manned so use covid as an excuse very slow to answer emails that they often dont seem to even read properly
just a real shame I could not have ordered it from a decent company like England Angling
they deliver the Ebay orders promptly as the feedback would show if they didnt clearly that bothers them tossers
Now I KNOW for an absolute fact that the supplier delivered the brollys and extras to them
and yet STILL THEY HAVENT sent them seems they havent got their priority's sorted out could not organise a piss up in a brewery
cant be arsed to have the phones manned so use covid as an excuse very slow to answer emails that they often dont seem to even read properly
just a real shame I could not have ordered it from a decent company like England Angling
they deliver the Ebay orders promptly as the feedback would show if they didnt clearly that bothers them tossers
In reply to Post #1
Hi, I've placed 2 orders with them in the past month both substantial in value they both arrived within 5 days, I did message about one order and have had no response.
So their customer service seems terrible but items are getting shipped
Hi, I've placed 2 orders with them in the past month both substantial in value they both arrived within 5 days, I did message about one order and have had no response.
So their customer service seems terrible but items are getting shipped
In reply to Post #25
Yes i agree. I managed to get one very short blunt response and luckily my parcel came in good time. I can see if it hadn't then it would of been a real struggle to get hold of them.
My parcel was a baiting pole, when it came the box was smashed up, torn and had big holes in it. How the baiting pole was all ok I will never know but I can see it would of been a nightmare getting it sorted if it was damaged.
The delivery driver actually apologised at the state of it and took photos him self while waiting for me to make sure it was all OK.
Yes i agree. I managed to get one very short blunt response and luckily my parcel came in good time. I can see if it hadn't then it would of been a real struggle to get hold of them.
My parcel was a baiting pole, when it came the box was smashed up, torn and had big holes in it. How the baiting pole was all ok I will never know but I can see it would of been a nightmare getting it sorted if it was damaged.
The delivery driver actually apologised at the state of it and took photos him self while waiting for me to make sure it was all OK.
STILL NO GOODS
Total fishing tackle should READ TOTAL TOSSERS
normally I dont wish people bad feelings but these bunch of cowboys deserve to go bust if Karma works fingers crossed ! I paid weeks ago and people that are just ordering are getting there stuff while Im still waiting
better shops to buy from with superior service that give an actual F*** about their customers
SAVE THIS LIST
include
England Angling
Poingdestres Angling Centre
Hull Angling Centre
Bristol Angling Centre
Future Fishing
BobCo Fishing Tackle
Harefield Tackle
ANY OF THE ABOVE WILL BE FAR BETTER TO DEAL WITH IMHO and will not have their phones switched off either !!!!!!
Total fishing tackle should READ TOTAL TOSSERS
normally I dont wish people bad feelings but these bunch of cowboys deserve to go bust if Karma works fingers crossed ! I paid weeks ago and people that are just ordering are getting there stuff while Im still waiting
better shops to buy from with superior service that give an actual F*** about their customers
SAVE THIS LIST
include
England Angling
Poingdestres Angling Centre
Hull Angling Centre
Bristol Angling Centre
Future Fishing
BobCo Fishing Tackle
Harefield Tackle
ANY OF THE ABOVE WILL BE FAR BETTER TO DEAL WITH IMHO and will not have their phones switched off either !!!!!!
I ordered a new bivvy through their eBay account on Monday evening and it turned up this morning. All other dealings I've had with them have been similar
In reply to Post #28
YES
and that possibly because people would give bad feedback on ebay if they didnt and thats a visual thing that could affect sales so they care about that
YES
and that possibly because people would give bad feedback on ebay if they didnt and thats a visual thing that could affect sales so they care about that
In reply to Post #29
Drive up there and go pick it up?
Drive up there and go pick it up?