I was wondering if anyone could help me thanks in advance.
I ordered some custom rods from Cotswold rods in may last year and when I ordered them I was advised a lead time of approximately 3 weeks as he informed me he had the rods in stock.
I ordered them for a trip in late August so thought I plenty of time no problem.

After numerous conversations with the company and numerous excuses I still have not received them.

I have now asked for a refund and he said that was fine (currently paid a little over £700) but he still has not refunded me.

I have sent numerous emails and phoned literally hundreds of times but he just does not answer the phone.

I paid via a bank transfer (which actually my dad sent to him)

I'm sick now of the constant lies and need to get my my money back so I can order some from elsewhere for this year.

Can anyone recommend my what my next course of action should be

I have seen after searching about on the internet that this is a common occurrence just wish I had seen all the negative comments before I ordered

Thanks alister

In reply to Post #1
Send a ‘letter before claim' with signed for delivery so you know he receives it. Give him 14 days to issue a refund before you take him to small claims court. Compile all your evidence of emails and reference them in the letter. This letter means that after 14 days if there is no refund you will make a claim against the business in a small claims court. You will win as he is in the wrong here so you'll never have to pay a penny as all costs will be covered by them when they lose.

I had to do this to get my reels from custom reels UK prior to him packing it in. As did plenty of others.

Same old same old... Company full of broken promises and shocking customer service.. Apart from turning up at there factory and not leaving till your refunded. There's not a lot more you can do. Going down the legal root will only cost you more money.

For a company that turns out quality workmanship. Why they let themselves down with there customer service, beggers belief. Maybe they have enough work to not have to worry about letting a proportion of there custom down so badly.

In reply to Post #2
Ok thanks the only thing is I believe he has moved premises does anyone know if this is the current address

The old brickyard
Unit R1
Ashton keynes
Sn6 6qr

In reply to Post #1
This may help...

https://www.facebook.com/cotswoldrods

As others have said small claims court. He will have to pay
I would NEVER use or recommend this company ever again

I've had mixed experiences with Cotswold Rods, one build was fine without issue, then I ordered a Dr.Redfin float rod, again no issue,(although this rod was pre-built).

However, my final experience with them, you couldn't make it up, numerous emails,phone calls, in the end I had to phone Harrison's and make a complaint. I waited 16 months for two rods to be built and delivered. Harrison's were so helpful in sorting out this matter, in fact two weeks after contacting Harrisons, my rods suddenly appeared.

I will never use Cotswold rods again, for anything and I'd advise anyone else not to, you've been warned.

Go elsewhere with your hard earned.

Regards.

I'm genuinely amazed that a company like Harrisons even deals with this shower of........

In reply to Post #8
The suppliers are probably fine. It's the end user that gets the ****ty end of the stick..

In reply to Post #1
Mate, it has taken me since July to get a replacement rod tip.

The only good thing, is Tom doesn't seem concerned about the payment, as he won't give me any payment details. I have asked, and shan't ask again.

As other have said in my thread a few weeks ago and in this one...Stay well away!!!

In reply to Post #1
Unbelievable how a company can ‘operate' like this. I'm constantly worried that 1 person will give me bad feedback which will outdo the 100s of great ones Iv had. Seems here it's the other way around, 100 bad to 1 good review

In reply to Post #10
Payment....he probably feels to embarrassed to ask...

In reply to Post #10
After 1 year I gave up asking for a new tip section
Put an add on here and got 1 within 2weeks

The guy is a joke

In reply to Post #11
You are right i do everything within my power never to have negative feedback .

In reply to Post #14
The difference is you and Vinnie care about your customers.It sounds like this guy doesn't give a ****