Diabolical company and will never purchase anything else from them.Still 6 months down the line i cannot get a spare pole for my snapped front hide xl.I cant remember where i bought it i think it was online and every tackle shop say nash wont do anything without purchase information.Thing is i am willing to pay its a major part that does break quite frequently .I have tried and tried and every time its because nash are unwilling to help.Their spares department wont even try to help at first they ignored emails then wouldnt help when i rang them .To quote exactly i get told they have non and havent a clue when they will and to contact my dealer.I just want to pay for a new pole not after a freebie.What a differnce to tracker when i bust my tempest they were brilliant.Nash will not get another penny from me and have now bought a tempest 100t.

In reply to Post #1
Sounds very frustrating...not good ..

I learnt in the 90s though ,bought a Slippery eel mk1 Titan,was so pleased with this new generation of shelter at the time ..a lot of money as well..

Until...

The material shrank,yes,shrank,which meant I couldn't set it up .Phoned Kevin himself,'oh it was the way I set it up'..but agreed to send the cover back,minus the frame,when it returned after a few weeks all that had been done was the webbing had been extended on the ribs..

Vowing never again to purchase another Nash product..

However...lol,I have the 2plus1 sleeves for ages,and the they are good ......

I weakened...🤔

In reply to Post #2
Doesn't exist...... as you have found out. Would not buy anything from Nash due to my experiences after buying an original titan in 1992. Seems like matters haven't improved in almost 30 years.

In reply to Post #2
Me too I don't need to ring Nash customer service as I wouldn't buy anything Nash after like a lot of other people at the time all the tape seems came off my titan and my oval profile brolly in the 90s customer service was very poor then was told to stick it back on as said no change after all these years

Nice to see its not only me who won't touch the brand.I had a member of Nash customer service being rude and abusive over the phone,have not used their gear since.I also have not used the shop who charged me a 10% restocking charge,they said there was nothing wrong with the shelter I had returned.It was funny when the next customer who bought it found the exact same issue

In reply to Post #1
Hardly had any issues with their gear over the years. The times I did need customer support, they were there for me in a very professional manner. In turn, I've had numerous issues with Fox that have never been dealt with in a professional nor respectful manner. I suppose at the end of the day a lot of it boils down to (bad) luck.

Only purchased one Nash item ever and that was an oval brolly.

Fell apart in 6 months but managed to get a credit note from the tackle shop once I quoted the Sales of goods act 1974.

Would never consider buying anything Nash again. Not even Scope rods.

In reply to Post #6
So out of 7 posts 6 where just unlucky says it all to me it's cheaply made and way overpriced

In reply to Post #8
Make that 2 lucky ones.....had his luggage and various titans over the last 25yrs+ without any issue........

I

In reply to Post #9
You don't go fishing though,you're too busy getting bites on another thread

In reply to Post #8
I remember when nash started he brought out the happy hooker range and the brolly over wrap it was good gear but there was very little competition nash had a good reputation at that time we where using course tackle 45 inch nylon brollys Argos beds army bags ect he is responsible for great inventions over the years but lack quality and overpriced and so many say that the customer service is bad

Recently bought a camo hide pro that came with a misaligned rear pole. Received a replacement within a week.👍

In reply to Post #1
I had a front pole snap on my HideXL which in itself isn't good I know but rang them up and had a new one in a few days (I paid for it).

In reply to Post #1
They are about as helpful as an ashtray on a motorbike !!!
Had the WORST customer care experience ever with them in the new year over a Christmas present I received ....
Never again will I own anything Nash !
Awful company selling cheap tat , hope it catches up with them sooner rather than later 😡

I had a similar experience years ago with Fox. It amazes me these companies with this sort of customer service are still in business. When I snapped the elastic in my Angling Intelligence bivvy poles Mark delivered a whole set of them to the lake I was fishing at himself and yet AI are no longer about and Nash and Fox are huge. I just don't understand how they stay in business...