In reply to Post #23
So you ****ed it, why would tft get involved
So you ****ed it, why would tft get involved
In reply to Post #31
"So you ****ed it, why would aqua or tft get involved"
Pretty sure he wanted to buy a replacement mesh, not get it for free. Would have been good customer service to sell him one...
"So you ****ed it, why would aqua or tft get involved"
Pretty sure he wanted to buy a replacement mesh, not get it for free. Would have been good customer service to sell him one...
In reply to Post #32
Tells a story that I guess. Must, just import the whole lump and don't hold spares. Surprised me that
Tells a story that I guess. Must, just import the whole lump and don't hold spares. Surprised me that
In reply to Post #33
It's a shame my dog put a hole in the mesh; he gets a bit lively when I cast out and wants to get the rig I'm casting out.
Although it's not a massive hole - bout the size of a fag and another one a bit smaller - I could repair it myself but I'm sure it would look well pone, so I phoned Aqua just for a replacement door section of the mesh... which they can't sell me as they don't stock them, or the whole front section. I don't know if this is just for the Pioneer or their bivvys in general, but suffice to say it's pretty disappointing.
Maybe Aqua are selling shed loads of Pioneers that they can't supply spares simply due to demand - not that I've ever seen another one on the bank. Most anglers I see are using those ****y Trakker things that are all the rage.
It's a shame my dog put a hole in the mesh; he gets a bit lively when I cast out and wants to get the rig I'm casting out.
Although it's not a massive hole - bout the size of a fag and another one a bit smaller - I could repair it myself but I'm sure it would look well pone, so I phoned Aqua just for a replacement door section of the mesh... which they can't sell me as they don't stock them, or the whole front section. I don't know if this is just for the Pioneer or their bivvys in general, but suffice to say it's pretty disappointing.
Maybe Aqua are selling shed loads of Pioneers that they can't supply spares simply due to demand - not that I've ever seen another one on the bank. Most anglers I see are using those ****y Trakker things that are all the rage.
In reply to Post #34
I bet the dog got a bollocking
Interesting one though if people want spares, sounds like they are all going to be out of luck.
I bet the dog got a bollocking
Interesting one though if people want spares, sounds like they are all going to be out of luck.
In reply to Post #34
Those ****ty trakker ones you can buy spare fronts for
Those ****ty trakker ones you can buy spare fronts for
In reply to Post #35
He's in the garden pushing up.daises... lol.
Maybe it's just a specific thing down to the Pioneer. I was able to get spares for a Compact, though that was just the poles, not sure about the rest of it.
He's in the garden pushing up.daises... lol.
Maybe it's just a specific thing down to the Pioneer. I was able to get spares for a Compact, though that was just the poles, not sure about the rest of it.
In reply to Post #36
Ironic really when you think about they used to be one of the same company from what I best understand. I did ask why no spares and the guy who took the call said "we just don't do any." I also wish they'd make a proper winter wrap for it. As good as the skullcap wrap thing is, it's not a proper wrap.
Something I did forget to mention: my Pioneer never came with pegs and strangely enough it was Total Fishing Tackle that I bought it from and it was they who sent me out a new set of pegs, though they was the goofy blue ones that Aqua do.
Ironic really when you think about they used to be one of the same company from what I best understand. I did ask why no spares and the guy who took the call said "we just don't do any." I also wish they'd make a proper winter wrap for it. As good as the skullcap wrap thing is, it's not a proper wrap.
Something I did forget to mention: my Pioneer never came with pegs and strangely enough it was Total Fishing Tackle that I bought it from and it was they who sent me out a new set of pegs, though they was the goofy blue ones that Aqua do.
I managed to find a discount code for total fishing a month or so ago.
Anyone know one currently working?
As Tesco say ‘Every little helps'!
Anyone know one currently working?
As Tesco say ‘Every little helps'!
5off
Cheers Swainy but that didn't work.
In reply to Post #1
Right little update. I sent the brolly back on Monday just gone for a refund. I have messaged total fishing tackle numerous times which they have read but still not received a reply or a refund. They will use the excuse they are short staffed but that's not an excuse tbh. Takes seconds to reply. My mate has also ordered some items and paid for premium delivery and they haven't even dispatched Them yet. That really isn't good enough. They shouldn't offer a premium delivery if they can't fulfil it. They have been a shambles lately. What sites do you guys use instead ?
Right little update. I sent the brolly back on Monday just gone for a refund. I have messaged total fishing tackle numerous times which they have read but still not received a reply or a refund. They will use the excuse they are short staffed but that's not an excuse tbh. Takes seconds to reply. My mate has also ordered some items and paid for premium delivery and they haven't even dispatched Them yet. That really isn't good enough. They shouldn't offer a premium delivery if they can't fulfil it. They have been a shambles lately. What sites do you guys use instead ?
In reply to Post #42
Johnson Ross are good and dispatching pretty quickly (within a couple of days) at the moment. TFT I have the year premium delivery and they've dispatched next day every time though.
Angling Direct are terrible unless you don't mind waiting weeks. At least they're honest and quote 12-14 working day delivery, but even in the current situation why is it taking a big company 10+ days to dispatch orders?
I've bought from all 3 in the last couple of weeks, AD are the one I won't use unless I can't get it from anywhere else.
Johnson Ross are good and dispatching pretty quickly (within a couple of days) at the moment. TFT I have the year premium delivery and they've dispatched next day every time though.
Angling Direct are terrible unless you don't mind waiting weeks. At least they're honest and quote 12-14 working day delivery, but even in the current situation why is it taking a big company 10+ days to dispatch orders?
I've bought from all 3 in the last couple of weeks, AD are the one I won't use unless I can't get it from anywhere else.
In reply to Post #43
Il try the Jonathan Ross next time. Cheers mate. So annoying when I can see tft have read the message but ignore it
Il try the Jonathan Ross next time. Cheers mate. So annoying when I can see tft have read the message but ignore it
In reply to Post #42
I'm not making any excuses for TFT, but if ever you go up there, it's mental. They really are a busy outfit. Lorries dropping new kit off and delivery lorries being loaded with pallet loads of gear. If they're running on low staff, it must be crazy at their place. I don't work for them by the way; just a punter who pops in there from time to time as it's really local to me.
You got to think Berners Hall is probably rammo'd with anglers and blokes are always popping into the shop grabbing bits and pieces. I'd just keep ringing them or emailing them politely - as hard as that is when you've been given the run around. They are usually pretty helpful from what I've found in normal times.
Best of luck mate and hope you get it all sorted out.
I'm not making any excuses for TFT, but if ever you go up there, it's mental. They really are a busy outfit. Lorries dropping new kit off and delivery lorries being loaded with pallet loads of gear. If they're running on low staff, it must be crazy at their place. I don't work for them by the way; just a punter who pops in there from time to time as it's really local to me.
You got to think Berners Hall is probably rammo'd with anglers and blokes are always popping into the shop grabbing bits and pieces. I'd just keep ringing them or emailing them politely - as hard as that is when you've been given the run around. They are usually pretty helpful from what I've found in normal times.
Best of luck mate and hope you get it all sorted out.