Finally received my chub oukast brolly. Put it up to use the first time and there was a hole in one of the ribs and a pluck the length of the rib on another. Finally got hold of them and said could I have a refund as they have no more in stock or asked if they could send me a overwrap for the brolly which is £20 cheaper than I paid for the brolly. All they said they can do is let me have a overwrap for £30. Shambles
There's a lot to be said about after sales service, it's the difference between a good company and a great one. I can't understand with so much social media how companies think there going to come out of the situation smelling of roses.
In reply to Post #2
They have been a shambles during covid tbh. Take ages to respond to customers messages but they put pics up trying to sell **** every day
They have been a shambles during covid tbh. Take ages to respond to customers messages but they put pics up trying to sell **** every day
I used to use them all the time but the last two times have been a nightmare so sticking with johnson ross from now on. Total fishing will happily take your money but dont want to know when you have a problem.
In reply to Post #4
Also happy to take your money for items they don't have in stock, even though website states they are. Ridiculously slow at issuing a refund.
Another 1 to avoid in the future.
Also happy to take your money for items they don't have in stock, even though website states they are. Ridiculously slow at issuing a refund.
Another 1 to avoid in the future.
Speak as you find, I've just had excellent service from them, bought a rod and reel, both in stock arrived 3 days later
I've recently been using these after changing from Johnson Ross and received excellent service
Bought an X Boat with Toslon fishfinder and GPS. Was due to be delivered on the 10th June but looks to have been lost by UPS. In fairness, not their fault but now I need them to speak with UPS, which is proving very hard.
In reply to Post #1
I've always received good service from TFT.
Unfortunately it's the couriers they use that let the side down.
One one occasion a Carp Porter Barrow disappeared into thin air.
And another time a rod turned up that had been damaged in transit.
Despite the obvious sign that the cardboard tube plastic end caps were smashed to pieces, they still had the cheek to deliver it in that state, and on inspection the rod was damaged in several places and had to be returned.
I've always received good service from TFT.
Unfortunately it's the couriers they use that let the side down.
One one occasion a Carp Porter Barrow disappeared into thin air.
And another time a rod turned up that had been damaged in transit.
Despite the obvious sign that the cardboard tube plastic end caps were smashed to pieces, they still had the cheek to deliver it in that state, and on inspection the rod was damaged in several places and had to be returned.
Always had great service from them. Couriers aren't their fault. Yes they could change courier but you get problems with all of them. Just be glad it's not Hermes!!
In reply to Post #10
It is their responsibility to follow up with couriers in the case of issues though!
It is their responsibility to follow up with couriers in the case of issues though!
In reply to Post #11
I bought a pair of reels from them a couple of years ago which went awol with Yodel (imo the worst courier) and to be fair TfT did a a lot to get it resolved in chasing Yodel who were useless. They returned my calls and emails and we got it resolved in time for my sons bday. Also bought a bivvy during lockdown. And received it very quickly. Thought I would share these experiences for a bit of balance
I bought a pair of reels from them a couple of years ago which went awol with Yodel (imo the worst courier) and to be fair TfT did a a lot to get it resolved in chasing Yodel who were useless. They returned my calls and emails and we got it resolved in time for my sons bday. Also bought a bivvy during lockdown. And received it very quickly. Thought I would share these experiences for a bit of balance
In reply to Post #12
I rarely knock or praise any entity but have recently bought 12 rods and a few other Chub bits and pieces from Total Fishing Tackle due to the excellent prices during "the great Chub flog off". In my experience, can't fault any aspect of the service.
I rarely knock or praise any entity but have recently bought 12 rods and a few other Chub bits and pieces from Total Fishing Tackle due to the excellent prices during "the great Chub flog off". In my experience, can't fault any aspect of the service.
In reply to Post #13
I am the same tbh, never had a problem with them, brought 6 items off them so far, most delivered within 5 days including the day after which surprised me
I am the same tbh, never had a problem with them, brought 6 items off them so far, most delivered within 5 days including the day after which surprised me
The issue isn't getting stuff from them, can't really knock them.
But trying to get a problem sorted is a total different story. The hassle I had trying to sort a Aqua wrap bag was unbelievable, Months it took to sort, promising to return calls which never happened, promising all sorts and tried to fob me off with a trakker bag which I refused.
Thing was they had them in stock and wouldn't swap for one of them ones.
My advice is make sure you get the name of the person you spoke to 1st and then keep asking for them to afford getting kicked from pillar to post with promises.
Used Johnson Ross since
But trying to get a problem sorted is a total different story. The hassle I had trying to sort a Aqua wrap bag was unbelievable, Months it took to sort, promising to return calls which never happened, promising all sorts and tried to fob me off with a trakker bag which I refused.
Thing was they had them in stock and wouldn't swap for one of them ones.
My advice is make sure you get the name of the person you spoke to 1st and then keep asking for them to afford getting kicked from pillar to post with promises.
Used Johnson Ross since