I'm posting this because I don't want anyone else to make the expensive mistake that I've just made.
On Sat 12th June I sold some NTXR's to Leachy on here. Because it was late in the day they were packaged up and I rushed round to the Post Office which was still open. When I asked about posting I was offered 1st Class. When I asked about tracking I was offered 1st Class Signed For at £16.85 and Tracked for about £27. This was where I made the mistake and said that £27 was a rip off so I would take the 1st Class Signed For as I would still be able to track it. I get home and take photos of the receipt to send to Leachy, I also took a photo of the tracking off the Royal Mail app. Long story short is that they CAN NOT track these items and they have not been delivered. They still show on the app as at the Post Office initially used.
At no point is any of this on Leachy and after today's deliveries I will refund him his money as it is my responsibility as the sender.
Please nobody else make this same mistake
On Sat 12th June I sold some NTXR's to Leachy on here. Because it was late in the day they were packaged up and I rushed round to the Post Office which was still open. When I asked about posting I was offered 1st Class. When I asked about tracking I was offered 1st Class Signed For at £16.85 and Tracked for about £27. This was where I made the mistake and said that £27 was a rip off so I would take the 1st Class Signed For as I would still be able to track it. I get home and take photos of the receipt to send to Leachy, I also took a photo of the tracking off the Royal Mail app. Long story short is that they CAN NOT track these items and they have not been delivered. They still show on the app as at the Post Office initially used.
At no point is any of this on Leachy and after today's deliveries I will refund him his money as it is my responsibility as the sender.
Please nobody else make this same mistake
I feel your pain. I lost £500 in a very similar scinario once. You can only hope they turn up in a few weeks, i still keep randomly get some post thats a few weeks old.
In reply to Post #2
Cheers bud, that's all I've got to hope for. Let's put it this way I'm not the favourite person in my household at the moment
Cheers bud, that's all I've got to hope for. Let's put it this way I'm not the favourite person in my household at the moment
In reply to Post #1
I've just picked out 5 1st class signed for receipts at random out of a heap of 100's, imputed the Ref. number into the Royal Mail web site Track page, and traced every single one of them in seconds.
I've just picked out 5 1st class signed for receipts at random out of a heap of 100's, imputed the Ref. number into the Royal Mail web site Track page, and traced every single one of them in seconds.
In reply to Post #4
I have it tracked at the originating post office. They say that the next time it will be traced is when it is delivered and that they can't trace in between?
I have it tracked at the originating post office. They say that the next time it will be traced is when it is delivered and that they can't trace in between?
In reply to Post #1
I know it's no help now but wouldn't special delivery of been better. Covered up to £500. Think anything up to 2kg is around £12.
I know it's no help now but wouldn't special delivery of been better. Covered up to £500. Think anything up to 2kg is around £12.
In reply to Post #6
Wasn't offered any of that, or any Parcel Force services?
Wasn't offered any of that, or any Parcel Force services?
In reply to Post #5
It's not been picked up and scanned then, when it has it will show > in Transit > Area Depot > then being delivered.
How many days is it over due Glenn?
It's not been picked up and scanned then, when it has it will show > in Transit > Area Depot > then being delivered.
How many days is it over due Glenn?
In reply to Post #1
It might be worth a try to phone your local sorting office, ask to speak to a Manager. And then ask them to find out where your parcel is in the system.
It might be worth a try to phone your local sorting office, ask to speak to a Manager. And then ask them to find out where your parcel is in the system.
In reply to Post #7
Strange. That would of been the best option, tracked, covered and guaranteed by 1pm next day.
Strange. That would of been the best option, tracked, covered and guaranteed by 1pm next day.
In reply to Post #8
Posted Sat 12th June. I've been in and spoken with them and they say it has left them on Monday 14th. Today is 10 working days since posted. I've submitted a claim with Royal Mail as today was the earliest day the system would let me.
Posted Sat 12th June. I've been in and spoken with them and they say it has left them on Monday 14th. Today is 10 working days since posted. I've submitted a claim with Royal Mail as today was the earliest day the system would let me.
In reply to Post #9
Got to be worth a go
Got to be worth a go
In reply to Post #12
Item has no intrinsic value Postage refund (minimum 6 x 1st class letter stamps)
Item has intrinsic value (with basic evidence only) Postage refund (minimum 6 x 1st class letter stamps)
Item has intrinsic value (with additional evidence)
Postage refund, plus compensation on basis of the customer's actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®).
Articles for the Blind compensation is on basis of the customer's actual loss and is subject to the maximum payable being the lower of the market value of the item and £46.
with the evidence you have you should get some compensation
Item has no intrinsic value Postage refund (minimum 6 x 1st class letter stamps)
Item has intrinsic value (with basic evidence only) Postage refund (minimum 6 x 1st class letter stamps)
Item has intrinsic value (with additional evidence)
Postage refund, plus compensation on basis of the customer's actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®).
Articles for the Blind compensation is on basis of the customer's actual loss and is subject to the maximum payable being the lower of the market value of the item and £46.
with the evidence you have you should get some compensation
In reply to Post #11
Sounds like somebody in the system has not scanned the Barcode as they have handled it, it will turn up – keep checking the Ref number every day.
If for some reason it can't be delivered they used to go to a main Depot in Belfast, were the parcel/package is opened and traced to the original sender, happens after 30 days I believe.
Sounds like somebody in the system has not scanned the Barcode as they have handled it, it will turn up – keep checking the Ref number every day.
If for some reason it can't be delivered they used to go to a main Depot in Belfast, were the parcel/package is opened and traced to the original sender, happens after 30 days I believe.
In reply to Post #14
Yes Keith. I'm constantly tracking and have just got off the phone to the sorting office. Royal Mail are not classing anything as lost at the moment until the 30 day point. Fingers crossed it turns up
Yes Keith. I'm constantly tracking and have just got off the phone to the sorting office. Royal Mail are not classing anything as lost at the moment until the 30 day point. Fingers crossed it turns up
Since the start of the covid epidemic and things started moving again, I have had many items delivered that have been supposed to be tracked and signed for, just left on my doorstep, behind the dustbins, inside the bins, in the greenhouse etc and I have not know about their delivery. Its only when I have checked online to see where my item is, that I see it has been delivered and signed for, but not by me, and then I have to look for it. Usually though the Royal Mail leaves a card as to where it is, but, should they themselves be claiming that it was signed for by the recipient?
And other companies, I have caught them by accident just taking a picture of my parcel on the doorstep and about to walk away and they have not even knocked on the door to see if anyone is in.
And other companies, I have caught them by accident just taking a picture of my parcel on the doorstep and about to walk away and they have not even knocked on the door to see if anyone is in.
There are differing delays at different sorting offices G due to C19, RM are also struggling re HGV drivers inter depot so it may well still turn up.
On a side note, a scam at the mo and for a while, apparently this applies to the vast majority of couriers inc RM regardless of tracking.
Signed for, the person contests they signed for it, the courier says the they've fulfilled their part of the contract between you and them and you should take it up with the person. This seems to be also getting used for leave in a safe place a option which you can't de select on many services. Iirc one of the courier firms have removed the option of safe place, it's now home or depot.
On a side note, a scam at the mo and for a while, apparently this applies to the vast majority of couriers inc RM regardless of tracking.
Signed for, the person contests they signed for it, the courier says the they've fulfilled their part of the contract between you and them and you should take it up with the person. This seems to be also getting used for leave in a safe place a option which you can't de select on many services. Iirc one of the courier firms have removed the option of safe place, it's now home or depot.
In reply to Post #1
If you put the senders address (your address) on the parcel there is a good chance they will come back to you at some point. Over the years I've had a couple of of parcels that I sent that never turned up at the other end......both times they found there way back to me after 3 or 4 weeks. The latest was a reel a few weeks back which was returned after I'd refunded the buyer. Hopefully they will turn up with either the buyer or come back to you.
If you put the senders address (your address) on the parcel there is a good chance they will come back to you at some point. Over the years I've had a couple of of parcels that I sent that never turned up at the other end......both times they found there way back to me after 3 or 4 weeks. The latest was a reel a few weeks back which was returned after I'd refunded the buyer. Hopefully they will turn up with either the buyer or come back to you.
In reply to Post #18
Can't say I've found that to be true at all. I've never received a return to sender parcel and always put my return address.think I've had 5 or 6 go missing over the years too
Can't say I've found that to be true at all. I've never received a return to sender parcel and always put my return address.think I've had 5 or 6 go missing over the years too
They don't track Recorded Delivery whilst "in transit"......it gets scanned when you post it and then the next will be when it is delivered. Problem is, I have had some where the item has been delivered but is not showing as that on the system! This was happening a lot during lockdown where the Postie would just deliver a recorded delivery package and not get it signed for...
"Tracked" in the OP's situation would have been Special Delivery.
The Post Office clearly state that all Recorded does is get a signature to prove an item is delivered, there is no tracking service until it reaches its destination.
If it is any comfort, I had one that took 24 days to get to the buyer, (eBay) a couple of months ago so it may still get there...
"Tracked" in the OP's situation would have been Special Delivery.
The Post Office clearly state that all Recorded does is get a signature to prove an item is delivered, there is no tracking service until it reaches its destination.
If it is any comfort, I had one that took 24 days to get to the buyer, (eBay) a couple of months ago so it may still get there...
I left a job recently (handed my notice and left that day!) that dealt with parcels. When it came to getting them out, no problem. Returns and undelivered were definitely the poor relation and there would be a mountain of parcels stacked up and one bloke would work through when things went quiet (which wasn't very often.)
Until they are scanned back into the system, they are in limbo. You might get your stuff back but I wouldn't bank on it, I'm afraid.
Until they are scanned back into the system, they are in limbo. You might get your stuff back but I wouldn't bank on it, I'm afraid.
I posted 2 identical parcels ( chunky buzzbars) to two different addresses. First one turns up in the allotted time - buyer leaves feedback 👍
2nd parcel having gone through the same PO then goes AWOL resulting in buyer giving me grief. The post office where I posted it didn't give a ****. Just gave me the form to fill in after x amount of days. I tried to contact Royal Mail but the automated phone answering is designed to send you around the houses and never get a chance to speak to anyone human so it's just a matter of waiting until it's been missing long enough to try to claim.
After 4 weeks it popped up at the buyers house. No reason or explanation given. All through the time it was missing RM really didn't give a flying **** and didn't hide the fact either.
With online shopping now worth millions per year only RM could fail to step up to the plate and score in an open net
2nd parcel having gone through the same PO then goes AWOL resulting in buyer giving me grief. The post office where I posted it didn't give a ****. Just gave me the form to fill in after x amount of days. I tried to contact Royal Mail but the automated phone answering is designed to send you around the houses and never get a chance to speak to anyone human so it's just a matter of waiting until it's been missing long enough to try to claim.
After 4 weeks it popped up at the buyers house. No reason or explanation given. All through the time it was missing RM really didn't give a flying **** and didn't hide the fact either.
With online shopping now worth millions per year only RM could fail to step up to the plate and score in an open net
Seems that people aren't aware but since the pandemic started anything delivered by Royal Mail that needs a signature is signed for by the postie on your behalf so as not to pass the PDA between people and increase the chance of infection. The correct procedure your postie should be following with parcels is to scan it at your doorstep, place it on the ground, knock on the door then move 2 meters away while you hopefully answer the door and collect it. If there is no answer he should have a quick look for a safe place or a neighbour, if either of these are used he should leave a card telling you where the parcel is, failing that he will take it back to the delivery office but should leave you a card for that too. Anything that fits in the letterbox will be posted and all signatures will be done by the postie.
Daz
Daz
I have worked for Royal Mail,Parcel Force,Omega Securicor,DHL,ANC and Fed Ex they are all as bad as eachother.I have seen some things in the main hubs with people's parcels,they really don't give a **** at all
My post about lost parcels and **** attitude was referring to problems pre Covid I'm afraid. 
In reply to Post #1
Ive made a similar mistake. Sold a fancy axe (of all things) on fleabay and sent it the cheapest way possible and it never made its way to the recipient, or it did and they claimed it hadn't. Anyway, as I 'sent it using the wrong service' ie not covered, I lost the item and any recourse for reimbursement.
Special delivery from now on for anything of value over £50.00.
Ive made a similar mistake. Sold a fancy axe (of all things) on fleabay and sent it the cheapest way possible and it never made its way to the recipient, or it did and they claimed it hadn't. Anyway, as I 'sent it using the wrong service' ie not covered, I lost the item and any recourse for reimbursement.
Special delivery from now on for anything of value over £50.00.
In reply to Post #25
Is that for me? I wasn't trying to defend RM, I know what they're like, I work for them. I was just explaining why you don't sign for things at the moment.
Daz
Is that for me? I wasn't trying to defend RM, I know what they're like, I work for them. I was just explaining why you don't sign for things at the moment.
Daz
In reply to Post #27
Nope, not as such. Just a general clarification that it didn't take COVID to make them **** 👍
Nope, not as such. Just a general clarification that it didn't take COVID to make them **** 👍
Update
I've just received a 💩 email with a cheque saying the matter is closed.
The email was dated the 26th, I didn't submit the claim until the 25th so they have not even looked.
The matter is NOT closed😡😡😡😡
I've just received a 💩 email with a cheque saying the matter is closed.
The email was dated the 26th, I didn't submit the claim until the 25th so they have not even looked.
The matter is NOT closed😡😡😡😡
Got this problem going on now. But said it was delivered and signed for but no one can find the parcel There's a person with the name. COVID 19 400 quids worth of clothing I have lost. Said put a claim in won't get that back 🤬
In reply to Post #30
Unfortunately parcels do go missing. But, it's your responsibility to adequately insure them using the right service so you can claim if something does go wrong. I appreciate it's a bit crap if the PO worker offers you the wrong service, but the first thing they should ask is what it is and how much it's worth.
What I will say as an ex-postie of 22 years, is double check the exact address it's going to. Write the postcode properly (after the house number, the postcode is the most important part). And make sure the address and postcode are clearly and easily readable. Most ‘missing' parcels end of missing for that reason.
Unfortunately parcels do go missing. But, it's your responsibility to adequately insure them using the right service so you can claim if something does go wrong. I appreciate it's a bit crap if the PO worker offers you the wrong service, but the first thing they should ask is what it is and how much it's worth.
What I will say as an ex-postie of 22 years, is double check the exact address it's going to. Write the postcode properly (after the house number, the postcode is the most important part). And make sure the address and postcode are clearly and easily readable. Most ‘missing' parcels end of missing for that reason.
In reply to Post #31
Yes it is my responsibility but the conditions around it are shady. A cheque issued a day after the claim submitted, and on a Saturday. The Post Office have completely chinned this off and not looked. I'll be honest and say I truly believe it has been stolen internally. I'm not expecting to get any joy but I'm a stubborn arse. 1 thing is for sure, I will never send a parcel with them again
Yes it is my responsibility but the conditions around it are shady. A cheque issued a day after the claim submitted, and on a Saturday. The Post Office have completely chinned this off and not looked. I'll be honest and say I truly believe it has been stolen internally. I'm not expecting to get any joy but I'm a stubborn arse. 1 thing is for sure, I will never send a parcel with them again
In reply to Post #30
"There's a person with the name. COVID 19"
That's what we have to put when we're signing for the parcel on your behalf, as we have been doing since the pandemic thing started.
Daz
"There's a person with the name. COVID 19"
That's what we have to put when we're signing for the parcel on your behalf, as we have been doing since the pandemic thing started.
Daz
In reply to Post #32
The circumstances dont look good and there is a chance it was stolen internally, without going into too much detail i was told several years ago that this does happen and if i was to send anything valuable to send it special delivery as they are then kept seperate and looked after better.
I will just add the vast majority of royal mail staff are genuine honest people and its not just royal mail where parcels go missing.
The circumstances dont look good and there is a chance it was stolen internally, without going into too much detail i was told several years ago that this does happen and if i was to send anything valuable to send it special delivery as they are then kept seperate and looked after better.
I will just add the vast majority of royal mail staff are genuine honest people and its not just royal mail where parcels go missing.
In reply to Post #34
I know that and this is the first and last time I've ever had anything go missing. The fact that the price jump from £17 to £27 and me commenting to the post master that this was a rip off is what is so shady. I almost walked back in and asked for my parcel back such was the feeling I got, I so wish I'd followed my instinct. I actually hope that it has genuinely just gone missing and that nobody is to blame but everything screams that this is not the case. It is now sat with the Postal Review Panel which is their 3rd tier of customer complaints as I'm not happy with their responses so far.
I know that and this is the first and last time I've ever had anything go missing. The fact that the price jump from £17 to £27 and me commenting to the post master that this was a rip off is what is so shady. I almost walked back in and asked for my parcel back such was the feeling I got, I so wish I'd followed my instinct. I actually hope that it has genuinely just gone missing and that nobody is to blame but everything screams that this is not the case. It is now sat with the Postal Review Panel which is their 3rd tier of customer complaints as I'm not happy with their responses so far.
In reply to Post #32
The person dealing with the claim won't have any clue if it was stolen or not though, totally different departments. And if anyone did know it was stolen, whoever did it would be in big trouble. It doesn't happen very often (like I said, I know from experience that almost all ‘lost' parcels are misaddressed or misdelivered) but in my 20+ years at RM I saw two people caught for theft. Both were prosecuted and locked up for 18 months.
Again though, that's very uncommon, is very very rarely the cause of a ‘lost' item and anyone with ‘inside info' to the contrary is speaking out of their ar5ehole.
The person dealing with the claim won't have any clue if it was stolen or not though, totally different departments. And if anyone did know it was stolen, whoever did it would be in big trouble. It doesn't happen very often (like I said, I know from experience that almost all ‘lost' parcels are misaddressed or misdelivered) but in my 20+ years at RM I saw two people caught for theft. Both were prosecuted and locked up for 18 months.
Again though, that's very uncommon, is very very rarely the cause of a ‘lost' item and anyone with ‘inside info' to the contrary is speaking out of their ar5ehole.
In reply to Post #36
Did you ever visit any of the RM main hubs,it goes on alot more than you think.It is so easy delete and reprint labels and have them delivered elsewhere,the original parcel just suddenly vanishes
Did you ever visit any of the RM main hubs,it goes on alot more than you think.It is so easy delete and reprint labels and have them delivered elsewhere,the original parcel just suddenly vanishes
In reply to Post #36
It was not misaddressed as I always take photos so that I can send them to the buyer along with proof of posting. It was also packaged properly so it will not have come apart. This is all on Royal Mail. My mistake was using them.
It was not misaddressed as I always take photos so that I can send them to the buyer along with proof of posting. It was also packaged properly so it will not have come apart. This is all on Royal Mail. My mistake was using them.
Many many years ago I worked for TNT in a warehouse and they had a large parcel that night that had to be delivered to Iraq when the war was on ...... it went missing and they never did find it
In reply to Post #38
But it's not all on Royal Mail though is it. You said in your OP you "made a mistake".
You were offered a tracked service, (Special Delivery) that you didn't take. If you had it automatically covers up to £500 and this thread would never have started.
Rip off or not, if it is over £50 I always send stuff by Special Delivery.
But it's not all on Royal Mail though is it. You said in your OP you "made a mistake".
You were offered a tracked service, (Special Delivery) that you didn't take. If you had it automatically covers up to £500 and this thread would never have started.
Rip off or not, if it is over £50 I always send stuff by Special Delivery.
Moral of the story!! Don't be a cheap skate 🤷♂️
In reply to Post #40
Thanks for stating the obvious.
Thanks for stating the obvious.
In reply to Post #42
Anytime.
Anytime.
In reply to Post #38
Not putting any blame on you for where it went Glenn, the conversation has just gotten onto RM in general, and even though I don't work for them anymore I know the job inside out. Sometimes stuff does genuinely go missing.. No courier is any different and some are a lot, lot worse.
I've just remembered another main reason for items going ‘missing' - lying customers. Multiple times I had complaints about stuff not being delivered, for the last 7-8 years PDA's have been used that leave a GPS trace where the item is scanned. Every single time the item was scanned at the customers house, one person tried claiming a parcel hadn't arrived when there were 2 of us delivering to opposite houses so I actually saw the other Postie give it to the customer. A day later they claimed they hadn't received it
It doesn't happen quite as much now, as nearly all parcels are scanned, but stuff sent without tracking or a signature used to be looked on as a free item by unscrupulous eBay buyers, and without proof of delivery PayPal will refund 100% of the time.
The bottom line is, fully cover yourself for the value of any item sent. Special Delivery is expensive but fantastic for valuable items, and is still the way I choose over any other courier. Tracked is a good option as it's scanned at every stage, just ensure the right insurance is selected. Signed for is really only for items that you want to confirm have arrived - it's not good enough for anything expensive.
Not putting any blame on you for where it went Glenn, the conversation has just gotten onto RM in general, and even though I don't work for them anymore I know the job inside out. Sometimes stuff does genuinely go missing.. No courier is any different and some are a lot, lot worse.
I've just remembered another main reason for items going ‘missing' - lying customers. Multiple times I had complaints about stuff not being delivered, for the last 7-8 years PDA's have been used that leave a GPS trace where the item is scanned. Every single time the item was scanned at the customers house, one person tried claiming a parcel hadn't arrived when there were 2 of us delivering to opposite houses so I actually saw the other Postie give it to the customer. A day later they claimed they hadn't received it
It doesn't happen quite as much now, as nearly all parcels are scanned, but stuff sent without tracking or a signature used to be looked on as a free item by unscrupulous eBay buyers, and without proof of delivery PayPal will refund 100% of the time.
The bottom line is, fully cover yourself for the value of any item sent. Special Delivery is expensive but fantastic for valuable items, and is still the way I choose over any other courier. Tracked is a good option as it's scanned at every stage, just ensure the right insurance is selected. Signed for is really only for items that you want to confirm have arrived - it's not good enough for anything expensive.
In reply to Post #44
Yes mate. I wanted it Tracked not signed for but was only offered 1 option. My own fault for rushing on a Saturday evening to get it posted before they shut. An expensive lesson has been learned but I will never use them again.
Yes mate. I wanted it Tracked not signed for but was only offered 1 option. My own fault for rushing on a Saturday evening to get it posted before they shut. An expensive lesson has been learned but I will never use them again.
In reply to Post #45
The trouble with not using RM again is they are all as bad as eachother.I have been in most of the big sort centres for these courier firms and its not good.If you saw how your belongings get thrown about you would never send anything again
The trouble with not using RM again is they are all as bad as eachother.I have been in most of the big sort centres for these courier firms and its not good.If you saw how your belongings get thrown about you would never send anything again
In reply to Post #46
That is very true mate but I won't do it now out of principle, I'm stubborn like that😂😂
That is very true mate but I won't do it now out of principle, I'm stubborn like that😂😂
In reply to Post #47
I'm the same,I told a tackleshop that ripped me off once I would never step foot in there again and I never have
I'm the same,I told a tackleshop that ripped me off once I would never step foot in there again and I never have
In reply to Post #45
It does get confusing with the services royal mail and the post office offer, i sold some tools online and paid for online royal mail tracking with insurance went to drop them off at the post office only to find the post office wouldn't accept them as their scanners dont read the codes, i then tried my local royal mail sorting office only to find the same, it was there they told me about the scanners etc. They told me of a larger depot where i could drop the parcels off.
The post office may have offered you recorded and special delivery as they were the only service they could offer, although i do know now that my post office will also take parcel force.
It does get confusing with the services royal mail and the post office offer, i sold some tools online and paid for online royal mail tracking with insurance went to drop them off at the post office only to find the post office wouldn't accept them as their scanners dont read the codes, i then tried my local royal mail sorting office only to find the same, it was there they told me about the scanners etc. They told me of a larger depot where i could drop the parcels off.
The post office may have offered you recorded and special delivery as they were the only service they could offer, although i do know now that my post office will also take parcel force.
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