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In reply to Post #14
Thieving gits.
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In reply to Post #13
Had a Tempest go missing in the system too, had a right go at them on the phone and got them to basically admit it had been nicked from receiving depot, lucky I had taken out insurance
Met a lady on holiday by the pool and she was a manager for Hermes and parcel losses is rife with stuff going walkies
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I can honestly say I’ve never experienced any problems with my Hermes and 9/10 it was always the same lad who delivered the items.
This lad hated the job he was doing and left them to work for another delivery company.
My Mrs saw this lad the other day and asked if we had had any problems regards non deliveries. Fortunately we had not ‘though I ain’t ordered anything for quite sometime’. He then went onto explain that the person who had replaced him doing the drops on the estate I live had been sacked due to taking the items for himself.
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In reply to Post #11
I sent something earlier this week and could've easily have used Hermes but used UPS instead. Paid for standard delivery, same price as Hermes and from drop off to delivery was 23hrs 50minutes, fully tracked as well 
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| | | Karlos | | Posts: 13186 |  | | [ MODERATOR ] | |
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In reply to Post #10
Wow! Note to self, never use Hermes (knowingly)
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In reply to Post #8
I Sent a tempest bivvy with hermes a couple of years ago, never to be seen again !
Lost in their system I was told but after a heated conversation with them, they agreed that it was probably stolen at the depot.
lesson learned, I had luckily insured it and got my money back in 14 days, lesson learned so do not used them any more
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And you went for MyHermes?! Good luck, but I think that they will have to pay out if you cause enough fuss. It was a bed, so not on the list.
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In reply to Post #6
Hi i bought of ebay and was local collection. The seller agreed i could send a courier to collect it.
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Did you buy it from an eBay shop? I would have thought it was the senders responsibility to use a courier that doesn’t restrict the item being sent? If you paid by PayPal just go through eBay and you’ll get your money sharpish
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In reply to Post #4
Once they get the ebay number they'll realise it's a bit of fishing equipment. 
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In reply to Post #3
thanks but they want the ebay sale number - I got a real bargain as well Nash Wide boy £95 !
Insurance is capped at £100
a carrier to avoid in the future
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| | | Karlos | | Posts: 13186 | | | [ MODERATOR ] | |
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In reply to Post #1
That's disgusting from Hermes.
It's a bed. Bed is not listed. Claim full RRP minus a bit so that your hassle/stress is compensated
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Sorry I cant help, but jesus! What can you send with them! Seems like nearly everythings prohibited!
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i bought a Nash Indulgence Wide Boy of Ebay - great price. I got My Hermes to collect - which they did, its since disappeared in their system.
I can claim from them but just hoping its not on the list of Prohibited goods .. Which are below. I wonder if it will fall under 'Mattresses' or' Sofa '!
If its prohibited they wont pay out.. even though they collected. They could be one to avoid if your using couriers
Aerosol
Aftershaves
Air Bag
Alcoholic Beverages
Ammunition
Animals of any form (alive or dead)
Any Item Containing Petrol (Liquid, Gas Or Fumes)
Aromatherapy Oil
Bathroom Suites
Batteries
Biological Samples
Camera
Canoes / Kayaks
Car Panel
Cash, Credit Cards, Debit Cards
Chainsaw
Cheques
Christmas Crackers
Concrete
Confectionery
Counterfeit Currency
Credit/Debit/Cash Cards
Dangerous Goods
Documents (Outside The EU)
Driving Licence
Drugs (including prescription)
Engines
Filth
Fire Extinguisher
Fish (live or dead)
Food
Food Items (Perishable Goods)
Fragrance
Gardening And Household Tools - Gardening And Household Tools, Unless Properly Protected
Gearbox
Gun
Hazardous Goods
Human Remains
Infectious substances
Item Described As "Unknown"
Jewellery
Juice
Kitchen Appliances – White Goods/Coffee Machines/Microwaves
Knives
Ladders
Leather (Landmark)
Lighter
Lights/Lighting/Lamps/Chandeliers
Liquids/Creams/Oils
Lottery Tickets
Mattresses
Meat
Medical Equipment
Milk Powder (restricted in China)
Minerals (Landmark)
Mobile Phone with or without Sim to any Residential address in Turkey/Pakistan
Money/Cash/Currency
Nail Varnish
Oil
Paint
Paintings/Canvas Prints
Passport
Perfumes
Perishable Good
Perishable Goods (all)
Plant
Printer Toner
Protein/Health Shakes (myHermes, Landmark)
Replica Weapons
Seatbelt Tensioner
Settee
Sharp Instruments - E.G. Knives Scissors And Axes.
Sinks/Basins
Slush Syrup
Soap (OCS, Landmark)
Sofa
Spectacles / Sunglasses
Stamps (unless Franked)
Steering Wheel
Tea (Leaves, Bags etc.)
Telescopes
Tickets
Tobacco And Tobacco Products
Toilets
Unboxed Furniture
Vehicle Bonnet
Vehicle Bumper
Vehicle Door
Water
Weapons
White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Etc)
Window
Windscreen
Wooden Items (Myhermes, Landmark)
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Stolen Gear