has anyone had any problems with wychwood customer service i have sent two emails over the last two weeks and had no reply

In reply to Post #1
You are not alone ...I gave up trying to contact, along with Solar ..

( wow I'm a Solar whore, and not once have they replied to email,phone call etc,I gave up)

In reply to Post #1
Ive had excellent t customer service off wychwood recently,ill dig out the email address for you

warranty@leeda.co.uk

A guy called paul allsop (warranty technician) helped me out, quick replys to emails, couldn't do enough to help me.

In reply to Post #4
Blimey,good news for a change

Only ever had to get in touch twice and both times had a positive outcome , just checked as was fairly recent.
Emailed info@wychwoodcarp.co.uk had a response within 45 minutes

In reply to Post #1
Awful company, weren't interested with a manufacturing issue I had on a bivvy this year.

In reply to Post #7
I had an issue with the zip slider on my groundsheet, a week later had a entire new bivvy system delivered and courier collected the faulty one. I expected just a groundsheet but they explained no spares for epic bivvys yet and they would probably use the one I returned for parts.couldnt have asked for more TBF

In reply to Post #6
Thanks for that sent it and a hour later got a reply thank you