Has anyone had any dealings with this shop as I ordered a Gardner compact carp duvet on the 26 September via ebay. They claimed they posted it on the 29 September but did not provide any tracking details and there communication is non existent and I've had to get ebay involved today as Its still not arrived. I checked there reviews and it seems they often take peoples money never send the item out and people have to use ebay to try and get there money back. 
In reply to Post #1
This forum would be well served if it had a pinned thread on shops, good and bad feedback left.
It would save a lot a people from being rolled over and help put some of these piss taking retailers out of business.
Two for the good,
England Angling
Johnson Ross.
This forum would be well served if it had a pinned thread on shops, good and bad feedback left.
It would save a lot a people from being rolled over and help put some of these piss taking retailers out of business.
Two for the good,
England Angling
Johnson Ross.
As it happens in May I ordered the very same bag from this shop via eBay it was dispatched on the 5th and arrived on the 11th May so I can only say I was happy with their service
In reply to Post #1
I ordered the same bag a few days before you and they've sent me the carp duvet plus, when I've questioned it, I've been asked to return it at my own cost before they send the compact bag.
I ordered the same bag a few days before you and they've sent me the carp duvet plus, when I've questioned it, I've been asked to return it at my own cost before they send the compact bag.
In reply to Post #4
Just checked my ebay and have got full refund but no explanation as to why I never received it though.
Just checked my ebay and have got full refund but no explanation as to why I never received it though.
Only ever had good dealings with them via eBay for terminal tackle. Sometimes ordered on Saturday and delivered on a Sunday.
However a friend ordered an avid suit online last weekend. Rang to confirm as he never got an email but had paid. They couldn't find the order in their log. Said they would sort and send and today he received a refund
Something going on over there at the minute.
However a friend ordered an avid suit online last weekend. Rang to confirm as he never got an email but had paid. They couldn't find the order in their log. Said they would sort and send and today he received a refund
Something going on over there at the minute.
I brought some bits from them a while ago and delivery was within a couple of days
I've not had any problems when ordering through eBay, only when using their website.
Both website orders needed chasing after a couple of weeks, and in both cases they have been very apologetic and either upgraded the order, or thrown in extras.
Both website orders needed chasing after a couple of weeks, and in both cases they have been very apologetic and either upgraded the order, or thrown in extras.
Bought a couple of things off them over the last couple of months through eBay.
Both delivered earlier than stated,no issues.
Both delivered earlier than stated,no issues.
In reply to Post #9
Only ordered end tackle or smaller cost items via eBay and all came within a few days!
Only ordered end tackle or smaller cost items via eBay and all came within a few days!
In reply to Post #4
A good firm would have apologised, sent out the correct item in reusable packing along with a returns label or a printable paid for returns label should be forwarded via E mail or even ,heavens above, by surface mail.
The correct item is then inspected by the buyer and the incorrect returned in the second item's box if required.
This should have been coordinated with the courier who's representative is instructed to wait 5 minutes.
I have had this situation a couple of times with damaged/incorrect rod deliveries.
This is one area where Ebay has much improved.
The slightest problem.....open a "Not as described" dispute and the returns label is automatically forwarded at the sellers expense.
I hope you get the cost of the returns postage refunded..
A good firm would have apologised, sent out the correct item in reusable packing along with a returns label or a printable paid for returns label should be forwarded via E mail or even ,heavens above, by surface mail.
The correct item is then inspected by the buyer and the incorrect returned in the second item's box if required.
This should have been coordinated with the courier who's representative is instructed to wait 5 minutes.
I have had this situation a couple of times with damaged/incorrect rod deliveries.
This is one area where Ebay has much improved.
The slightest problem.....open a "Not as described" dispute and the returns label is automatically forwarded at the sellers expense.
I hope you get the cost of the returns postage refunded..
In reply to Post #12
I ordered another one from essex angling in the end they seem to have excellent feedback from customers.
I ordered another one from essex angling in the end they seem to have excellent feedback from customers.
In reply to Post #1
I think it may depend if they have stock
Everywhere is running out of stuff
What THEY should do is just give a call or even an email and say sorry no stock left We have these or do you want a refund
That would be great customer service or would that be normal expected service!!
I think it may depend if they have stock
Everywhere is running out of stuff
What THEY should do is just give a call or even an email and say sorry no stock left We have these or do you want a refund
That would be great customer service or would that be normal expected service!!
In reply to Post #14
I think you've hit the nail on the head regarding stock at the moment but different people obviously have differing experiences, I ordered recently from Fishing Bait and Tackle first time ever as well and stated it on a thread on here the next post by someone responded with I heard their service was ****, all I can say is I haven't got a bad word to say about them, they contacted me within an hour to say 2 items were out of stock so agreed a refund that was back in my bank the next day and the remaining goods were with me in 48hrs from Ireland with tracking number supplied and emailed a time it would be delivered, the driver was five minutes late but I won't hold that against them.
People have mentioned Johnson Ross tackle, I've had some good and some bad experiences with them likewise with England Angling, the best company I have dealt with time and again is the TackleBox.
I think you've hit the nail on the head regarding stock at the moment but different people obviously have differing experiences, I ordered recently from Fishing Bait and Tackle first time ever as well and stated it on a thread on here the next post by someone responded with I heard their service was ****, all I can say is I haven't got a bad word to say about them, they contacted me within an hour to say 2 items were out of stock so agreed a refund that was back in my bank the next day and the remaining goods were with me in 48hrs from Ireland with tracking number supplied and emailed a time it would be delivered, the driver was five minutes late but I won't hold that against them.
People have mentioned Johnson Ross tackle, I've had some good and some bad experiences with them likewise with England Angling, the best company I have dealt with time and again is the TackleBox.
In reply to Post #14
Did not receive any communication with them at all tried emailing and ringing up they answered the phone once said they would check for me and hung up lol. Thats when I got ebay involved.
Did not receive any communication with them at all tried emailing and ringing up they answered the phone once said they would check for me and hung up lol. Thats when I got ebay involved.