After receiving some excellent service from The Tackle Box I thought it was worthy of a thread on here. All too often people are moaning about one thing or another but rarely do you see praise.
Anyway, one of my Darent Valley rods (amazing value for money btw) had a run in with a bush and ultimately a footpath a couple of weeks ago and unsurprisingly lost. I thought it was only the tip ring casing that had been damaged so sent The Tackle Box a message via fb to enquire about ring size, intending to try fixing it myself.
An hour later I received a reply offering me a couple of free tip rings with only a couple of quids postage to pay. Not bad at all I thought. A day later the rings turned up but on closer inspection the tip was ****ed beyond repair.
A further message to enquire about replacement tips was replied to instantly with the offer of a free section if I paid the postage. Being an honest chap I ensured to make them aware that the damage occurred purely because of my own ineptitude but they insisted on me paying nothing.
A couple of days later the tip turned up in a damaged cardboard tube and after unwrapping it one of the rings had been smashed to pieces. Nice work UPS
.
Embarrassingly, after such good service so far, I had to send The Tackle Box yet another message explaining the situation. The very next day yet another tip section tuned up at no extra cost whatsoever.
I honestly haven't had service so good for a very long time. They went out of their way to help me as much as possible, despite not making any money out of me at all.
Sorry for rambling but I think it's well and truly deserved.
Anyway, one of my Darent Valley rods (amazing value for money btw) had a run in with a bush and ultimately a footpath a couple of weeks ago and unsurprisingly lost. I thought it was only the tip ring casing that had been damaged so sent The Tackle Box a message via fb to enquire about ring size, intending to try fixing it myself.
An hour later I received a reply offering me a couple of free tip rings with only a couple of quids postage to pay. Not bad at all I thought. A day later the rings turned up but on closer inspection the tip was ****ed beyond repair.
A further message to enquire about replacement tips was replied to instantly with the offer of a free section if I paid the postage. Being an honest chap I ensured to make them aware that the damage occurred purely because of my own ineptitude but they insisted on me paying nothing.
A couple of days later the tip turned up in a damaged cardboard tube and after unwrapping it one of the rings had been smashed to pieces. Nice work UPS
.Embarrassingly, after such good service so far, I had to send The Tackle Box yet another message explaining the situation. The very next day yet another tip section tuned up at no extra cost whatsoever.
I honestly haven't had service so good for a very long time. They went out of their way to help me as much as possible, despite not making any money out of me at all.
Sorry for rambling but I think it's well and truly deserved.
In reply to Post #1
Very pleasing to here, one of the good guys by the sounds of things. Customer service is EVERYTHING, and it sounds like more in this instance
Very pleasing to here, one of the good guys by the sounds of things. Customer service is EVERYTHING, and it sounds like more in this instance
In reply to Post #2
Ditto TB
Quality service as standard
Ditto TB
Quality service as standard
In reply to Post #1
Not the cheapest but they are the best
They have immediately sorted out every (legitimate) issue that I have ever had - and the issues were with the Royal Mail and Free Spirit not the TB!!
Mind you, they gave me rubbish service when I dropped in during an England World Cup game 🏴 😂👍
Not the cheapest but they are the best
They have immediately sorted out every (legitimate) issue that I have ever had - and the issues were with the Royal Mail and Free Spirit not the TB!!
Mind you, they gave me rubbish service when I dropped in during an England World Cup game 🏴 😂👍
Just had a look on their website. They are saying they have the Tempest brolly infill, before I order are they reliable or am I going to get an email in the morning saying they will let me know when I'm stock?
In reply to Post #6
Why not shoot them a message on fb or call them in the morning before you order?
Saying that. Everything I've ordered from the website has been in stock, not once have I been let down.
Why not shoot them a message on fb or call them in the morning before you order?
Saying that. Everything I've ordered from the website has been in stock, not once have I been let down.
In reply to Post #7
I will wait till the morning. Just being impatient mate
I will wait till the morning. Just being impatient mate
In reply to Post #9
I can't help myself sometimes.
I can't help myself sometimes.
In reply to Post #9
No kidding. Last time I went in there I spent 1500 quid lol
No kidding. Last time I went in there I spent 1500 quid lol
In reply to Post #11
Remember going to The Tackle Box in 1994
A culture shock,all the shiny stainless and top end rods,reels, all in one shop,a far cry from my local.Shop was rammed with people too. Got the bus back to Thurrock with one half of the seat being taken up with what I bought.Must call in again in March when I'm over.Wonder if they still have Hutchies Maple Cream 
Remember going to The Tackle Box in 1994
A culture shock,all the shiny stainless and top end rods,reels, all in one shop,a far cry from my local.Shop was rammed with people too. Got the bus back to Thurrock with one half of the seat being taken up with what I bought.Must call in again in March when I'm over.Wonder if they still have Hutchies Maple Cream
In reply to Post #9
It's probab the most dangerous tackle shop I know of, every time I go in there it costs me at least £200
It's probab the most dangerous tackle shop I know of, every time I go in there it costs me at least £200
In reply to Post #7
just called them. They had it in stock, being delivered tomorrow
just called them. They had it in stock, being delivered tomorrow
I've ordered a few things off them via mail order, i have to say, bang on service every time.
In reply to Post #15
Got a pair of their Darent Valley 10ft carp rods other week, came well wrapped and quick delivery. I still have their green fibreglass straight throwing stick.
Got a pair of their Darent Valley 10ft carp rods other week, came well wrapped and quick delivery. I still have their green fibreglass straight throwing stick.
In reply to Post #1
Ordered the other day from them and it came next day without having to pay the extra delivery cost - really good service
Ordered the other day from them and it came next day without having to pay the extra delivery cost - really good service