In reply to Post #60
Surely once the goods have left AD they are in the hands of the courier company used. Have you checked what happened. If AD have let you down ask for a delivery cost refund.
Surely once the goods have left AD they are in the hands of the courier company used. Have you checked what happened. If AD have let you down ask for a delivery cost refund.
In reply to Post #60
While we can all appreciate that it's frustrating when you want something to turn up for a trip and it doesn't, it think you may be jumping the gun a bit here. 48 hours doesn't usually include weekends, so assuming you ordered in time for shipping on Thursday you were never going to get the delivery until today. All the sites have disclaimers about shipping disruption, I'd say 24 hours late wasn't too bad compared to some of the stories on here.
Ordering from AD is akin to ordering from Argos, you'll never be able to talk to someone accountable for your order so always a risk of error.
While we can all appreciate that it's frustrating when you want something to turn up for a trip and it doesn't, it think you may be jumping the gun a bit here. 48 hours doesn't usually include weekends, so assuming you ordered in time for shipping on Thursday you were never going to get the delivery until today. All the sites have disclaimers about shipping disruption, I'd say 24 hours late wasn't too bad compared to some of the stories on here.
Ordering from AD is akin to ordering from Argos, you'll never be able to talk to someone accountable for your order so always a risk of error.
In reply to Post #60
Although the thread is 2 years old
Although the thread is 2 years old
In reply to Post #60
I ordered a new bed from angling direct on Thursday, I didn't need it urgently, so just went for free postage, it arrived first thing this morning.
I used to try and avoid them, preferring to use Eric's, but since the buyout I've ordered a number of bits and never had a problem.
I ordered a new bed from angling direct on Thursday, I didn't need it urgently, so just went for free postage, it arrived first thing this morning.
I used to try and avoid them, preferring to use Eric's, but since the buyout I've ordered a number of bits and never had a problem.
In reply to Post #22
Yes and here we are two years later and they're still at it... very misleading how they communicate expected delivery dates and if you look on TrustPilot, there are quite a few who agree. They're saying 3 -5 days delivery, but what they're not telling you is that kicks in only once they have picked and dispatched - which seems to be as when they can be bothered. If you complain, as I did, they blame it on Covid - it's only been nearly a year now, so you'd think they would have got their house in order - as most online retailers now have.
I only buy from AD when I have to - I've had items arrive poorly packaged and of late, deliveries times are very much hit and miss. Overall, I think they have improved though. I returned an item last year and it was all sorted very quickly with no fuss - previously, I'd end up having one of their staff arguing with me and then have to chase them for a refund. But, many I know won't use them - pal of mine bought a JRC chair off them and it had mud on all the feet and something very dodgy looking on the seat itself - let's hope it was fish slime. Clearly, someone had used it, returned it and they'd sent it straight out without checking it. I would say that's an easy mistake to make, but it isn't.
Great customer services is now a USP. Just look at how Johnson Ross do things - a shining example to others in the trade and probably why so many of us use them. As to AD sucking the life blood out of the local tackle shops - just look what they did with Simpson's of Turnford
Yes and here we are two years later and they're still at it... very misleading how they communicate expected delivery dates and if you look on TrustPilot, there are quite a few who agree. They're saying 3 -5 days delivery, but what they're not telling you is that kicks in only once they have picked and dispatched - which seems to be as when they can be bothered. If you complain, as I did, they blame it on Covid - it's only been nearly a year now, so you'd think they would have got their house in order - as most online retailers now have.
I only buy from AD when I have to - I've had items arrive poorly packaged and of late, deliveries times are very much hit and miss. Overall, I think they have improved though. I returned an item last year and it was all sorted very quickly with no fuss - previously, I'd end up having one of their staff arguing with me and then have to chase them for a refund. But, many I know won't use them - pal of mine bought a JRC chair off them and it had mud on all the feet and something very dodgy looking on the seat itself - let's hope it was fish slime. Clearly, someone had used it, returned it and they'd sent it straight out without checking it. I would say that's an easy mistake to make, but it isn't.
Great customer services is now a USP. Just look at how Johnson Ross do things - a shining example to others in the trade and probably why so many of us use them. As to AD sucking the life blood out of the local tackle shops - just look what they did with Simpson's of Turnford
In reply to Post #65
I only use AD if I have to as well,I've just ordered 2 Nash dwarf 6' rods and 2 new reels and a dwarf hold-all so I can travel light for morning sessions but I got all this from tackle box absolutely fantastic service
I only use AD if I have to as well,I've just ordered 2 Nash dwarf 6' rods and 2 new reels and a dwarf hold-all so I can travel light for morning sessions but I got all this from tackle box absolutely fantastic service
I have recently purchased some tackle from various shops depending on who had the items i wanted in stock...
As always Johnson Ross was delivered in record time...some eBay sellers next and last to deliver up to a week after the other shops was angling direct....
It wasn't too late about 10 days from order..buy others delivered in 2-3 days when all items were ordered on the same day.....
Whatever happened to fishing republic.....
As always Johnson Ross was delivered in record time...some eBay sellers next and last to deliver up to a week after the other shops was angling direct....
It wasn't too late about 10 days from order..buy others delivered in 2-3 days when all items were ordered on the same day.....
Whatever happened to fishing republic.....
In reply to Post #65
I ordered a catapult from them but when it arrived the elastic had deteriorated, so took it back the shop as advised on the phone.
When I got there I was told I had to send it back by post, but after a few choice words the y agreed to do a swap.
To cut a long story short they told me to grab a replacement off the rack, but in doing so I found 3 of the 5 there had also deteriorated. When I took them all to the counter to show them, they insisted I put them back on the rack.
I ordered a catapult from them but when it arrived the elastic had deteriorated, so took it back the shop as advised on the phone.
When I got there I was told I had to send it back by post, but after a few choice words the y agreed to do a swap.
To cut a long story short they told me to grab a replacement off the rack, but in doing so I found 3 of the 5 there had also deteriorated. When I took them all to the counter to show them, they insisted I put them back on the rack.
i recently ordered some PVA and a few other bits from Angling Direct on a monday for use on the saturday.
by thursday night i still had no email saying the order was being dispatched etc so i ended up doing click and collect on the friday.
the original order then arrived on the following tuesday evening..
my next order i used Total Fishing Tackle and the item arrived the next day, with the standard postage option
by thursday night i still had no email saying the order was being dispatched etc so i ended up doing click and collect on the friday.
the original order then arrived on the following tuesday evening..
my next order i used Total Fishing Tackle and the item arrived the next day, with the standard postage option
In reply to Post #69
I ordered 3 reels on Monday afternoon, didn't pay additional for express delivery as in no rush for them. They were delivered within 48hours via parcelforce 24hr express delivery so can't fault them on this occasion
I ordered 3 reels on Monday afternoon, didn't pay additional for express delivery as in no rush for them. They were delivered within 48hours via parcelforce 24hr express delivery so can't fault them on this occasion
In reply to Post #69
It cant be all bad, did you get the little packet of Gummy Bears?
It cant be all bad, did you get the little packet of Gummy Bears?
In reply to Post #71
Love the gummy bears
Love the gummy bears
During lockdown I have used AD a number of times without any problems at all
In reply to Post #69
My experience with this company frankly has been bad after returning a new chair? as it was not suitable the atitude of the shop manager was rude and insulting totally unwarranted it left me very angry. I purchased the chair took it home examined it. I contacted customer service explained my reason for returning it and within a few days returned it as agreed unused in the condition I had purchased it. It was all downhill from then on, I have been a customer for a considerable time I have never been treated so rudely/badly . So never again will I use that particular company.
My experience with this company frankly has been bad after returning a new chair? as it was not suitable the atitude of the shop manager was rude and insulting totally unwarranted it left me very angry. I purchased the chair took it home examined it. I contacted customer service explained my reason for returning it and within a few days returned it as agreed unused in the condition I had purchased it. It was all downhill from then on, I have been a customer for a considerable time I have never been treated so rudely/badly . So never again will I use that particular company.
In reply to Post #68
FFs how very helpful, nods
FFs how very helpful, nods