I took delivery of my first order of DNA for spring this year, thought I'd give them a go. I'm having second thoughts after my experience at NAS. I grabbed a ten minute break on sat afternoon and wandered over to their stand to buy some 8mm or 12mm switch. They only had I think 16 and 18mm left. I was told by a helpful guy on the stand that they only take the larger sizes to shows, which is fair enough. He told me they had had a busy show and needed to go back to the factory that night to restock for Sunday and that they had small sized switch back at the factory. Perfect I said, can you ask the guys to grab me a couple of bags of shelf life whilst they are there and I will buy them off of you tomorrow.
He turned round and asked the boss, who just flat out said no I'm not doing that. His reply was along the lines of I don't bring small sizes to shows, I can't do you a deal on it, which by the way I hadn't even asked for, and he turned his back on me and walked off. Even the guy serving me was embarrassed. Just about as rude, uninterested and unhelpful as he could be. I was gob smacked. If I had that attitude with a customer on the JAG stand I'd never be asked to go back.
So I'm now thinking if that's their attitude to customers who are actually trying to buy stuff from them, what are they like to deal with if an order ever goes wrong? Cos they clearly have zero interest in customer service. Left a bad taste in my mouth. I'm almost hoping I don't catch on the bait I've took delivery of this spring so I can sack them off almost before I've even started with them. Such a shame.
He turned round and asked the boss, who just flat out said no I'm not doing that. His reply was along the lines of I don't bring small sizes to shows, I can't do you a deal on it, which by the way I hadn't even asked for, and he turned his back on me and walked off. Even the guy serving me was embarrassed. Just about as rude, uninterested and unhelpful as he could be. I was gob smacked. If I had that attitude with a customer on the JAG stand I'd never be asked to go back.
So I'm now thinking if that's their attitude to customers who are actually trying to buy stuff from them, what are they like to deal with if an order ever goes wrong? Cos they clearly have zero interest in customer service. Left a bad taste in my mouth. I'm almost hoping I don't catch on the bait I've took delivery of this spring so I can sack them off almost before I've even started with them. Such a shame.
In reply to Post #31
I can only talk from the experience I have had on a couple issues in the past over last 3 years using them. which Jason resolved within days of me contacting DNA. Both times they never asked me of proof of these issue just replaced the items.
Jason was also keen to understand each of the issues to make sure they weren't repeated for others customers.
Could not recommend their service or bait highly enough.
I can only talk from the experience I have had on a couple issues in the past over last 3 years using them. which Jason resolved within days of me contacting DNA. Both times they never asked me of proof of these issue just replaced the items.
Jason was also keen to understand each of the issues to make sure they weren't repeated for others customers.
Could not recommend their service or bait highly enough.
In reply to Post #31
Must admit that wouldnt bother me to stop using the bait especially as its the silly season with shows and to be honest there probabaly run off there feet for the last few weeks with all manner of requests........
Must admit that wouldnt bother me to stop using the bait especially as its the silly season with shows and to be honest there probabaly run off there feet for the last few weeks with all manner of requests........
In reply to Post #33
Just what I was thinking. The DNA stand is rammed every year, they must get loads of silly requests (not saying your was blank). No excuse for poor manners but I wouldn't say they have zero interest in customer services based on 1 experience. Personally I'd bring this up with them especially as from another trade stand.
As for DNA in spring, when I fish I use S7 all year round, can't comment on anything other than Nutta S which was outfished by S7 for me on the water I was on, which isn't pressurized, but I also had the same result on day tickets so stuck with S7.
Just what I was thinking. The DNA stand is rammed every year, they must get loads of silly requests (not saying your was blank). No excuse for poor manners but I wouldn't say they have zero interest in customer services based on 1 experience. Personally I'd bring this up with them especially as from another trade stand.
As for DNA in spring, when I fish I use S7 all year round, can't comment on anything other than Nutta S which was outfished by S7 for me on the water I was on, which isn't pressurized, but I also had the same result on day tickets so stuck with S7.
In reply to Post #31
I agree with you. DNA sell decent bait but their product is hardly special enough to warrant treating a customer like that. There are plenty of firms offering bait on par or better that you could go to. It doesn't matter how busy you are, you don't treat customers like that.
I agree with you. DNA sell decent bait but their product is hardly special enough to warrant treating a customer like that. There are plenty of firms offering bait on par or better that you could go to. It doesn't matter how busy you are, you don't treat customers like that.
In reply to Post #31
Hi Wayne, one of our customers has just brought this to my attention so although i don't recall the incident , i am the boss so can only presume you are talking about myself. I can only apologise if i came across as rude. This certainly wasn't the intention and if it looked like i turned my back on you i can only presume it was because i had been in the middle of serving another customer and was in my eyes still leaving you in the capable hands of a colleague. We do get asked millions of weird and wonderful questions over the show weekends, but that's what we are there for after all and as i go round the stand i get questions regarding prices/deals etc fired at me from the guys working which can be a bit brain frazzling at times. I can only give them a straight answer and leave them to it. The staff are all more than capable of dealing with the majority of queries so i usually just pop in and out of conversations between staff and customers depending on the query. As a couple of guys have said we are absolutely flat out at these shows but of course that is still no excuse for a customer to feel they were rudely dealt with, so as said previously i can only apologise wholeheartedly for this. I personally would not want to be treated that way so you have a right to have a moan if you think you have been badly treated. We have an exemplary customer service review record over the years and this only comes from treating customers the right way consistently. This is paramount in a direct sales business such as DNA and will continue to be so. If you want to discuss this further you are welcome to drop me a DM, give me a ring at the factory or via email on sales@dnabaits.com
Hi Wayne, one of our customers has just brought this to my attention so although i don't recall the incident , i am the boss so can only presume you are talking about myself. I can only apologise if i came across as rude. This certainly wasn't the intention and if it looked like i turned my back on you i can only presume it was because i had been in the middle of serving another customer and was in my eyes still leaving you in the capable hands of a colleague. We do get asked millions of weird and wonderful questions over the show weekends, but that's what we are there for after all and as i go round the stand i get questions regarding prices/deals etc fired at me from the guys working which can be a bit brain frazzling at times. I can only give them a straight answer and leave them to it. The staff are all more than capable of dealing with the majority of queries so i usually just pop in and out of conversations between staff and customers depending on the query. As a couple of guys have said we are absolutely flat out at these shows but of course that is still no excuse for a customer to feel they were rudely dealt with, so as said previously i can only apologise wholeheartedly for this. I personally would not want to be treated that way so you have a right to have a moan if you think you have been badly treated. We have an exemplary customer service review record over the years and this only comes from treating customers the right way consistently. This is paramount in a direct sales business such as DNA and will continue to be so. If you want to discuss this further you are welcome to drop me a DM, give me a ring at the factory or via email on sales@dnabaits.com
In reply to Post #36
Fair play for coming on this forum and commenting Jason........
Fair play for coming on this forum and commenting Jason........
Too little to late for me. Speaking to a costumer and acting in that way is completely unacceptable busy or not. you make time for people who are effectively earning you a living by buying your bait. A show is undoubtedly a busy and stressful time I get that. But your ultimately your there for a chance for people to see your company and the bait you offer. There would be no need for your excuses if you would have taken the time to speak to the bloke properly not just bark on about being unable to do a discount. I was just about to place an order as I had mates that use “sticky sweet” for there zigs but after reading this I will take my hard earned somewhere else.
In reply to Post #38
Jesus, he hasn't killed someone.
I understand the initial complaint, but the owner has come on here and apologised
Jesus, he hasn't killed someone.
I understand the initial complaint, but the owner has come on here and apologised
I never said he did mate. But why would I spend money or contribute in anyway to a company that treats costumers like that?.
In reply to Post #36
Yep, fair play to you.
Yep, fair play to you.
In reply to Post #40
You probably wouldn't use a lot of companies basis that logic
For the record ive used DNA before and never had a problem
You probably wouldn't use a lot of companies basis that logic
For the record ive used DNA before and never had a problem
In reply to Post #38
I think coming on to the forum and publicly apologising does show he cares about customer service and peoples views. It would have been very easy to not do anything, the tread will be off the front page in a few days, can't think of many other companies that would have?
I think coming on to the forum and publicly apologising does show he cares about customer service and peoples views. It would have been very easy to not do anything, the tread will be off the front page in a few days, can't think of many other companies that would have?
In reply to Post #40
Sorry you feel like that Jim, but you are of course entitled to your opinion, which i wholly respect. Again, as with Wayne, if you want to discuss further i am always available via DM, email, phone etc. I will also speak to my show staff to see if any recall the incident to get both sides of the story, but with only one account available i will still hold my hands up and apologise. I am more than man enough to do that.
Sorry you feel like that Jim, but you are of course entitled to your opinion, which i wholly respect. Again, as with Wayne, if you want to discuss further i am always available via DM, email, phone etc. I will also speak to my show staff to see if any recall the incident to get both sides of the story, but with only one account available i will still hold my hands up and apologise. I am more than man enough to do that.
In reply to Post #44
Fair play
Fair play