Bought some reels from them as a dutch customer. Both broke down after a year. Mailed them, bit back and forth, please send us pictures, and got everything credited. Excellent, excellent service, even for a foreign, marginal customer. 
You get what what you pay for. Buy British lads
In reply to Post #35
Thats not alway true
Thats not alway true
In reply to Post #36
I agree. Yes sometimes it's true but sometimes you're paying OTT for clever marketing.
I agree. Yes sometimes it's true but sometimes you're paying OTT for clever marketing.
In reply to Post #37
I mail ordered some of their Darent valley rods, the cheaper end of their range and I was amazed how well they were packed and arrived without a couple of days of the order with excellent communication to let me know they had been ordered and sent.
Brilliant service
I mail ordered some of their Darent valley rods, the cheaper end of their range and I was amazed how well they were packed and arrived without a couple of days of the order with excellent communication to let me know they had been ordered and sent.
Brilliant service
In reply to Post #38
I'll 2nd that
I ordered a load of "Bits" from them last Wednesday, a wide selection of general bits - disgorger, small reel, hooklink line, Reel line, Hooks, Floats, feeders, etc................... as I've been building up a full set up for my 6 year old grandson to use.
Had missed a delivery Thursday morning? went to pick it up from the Depot Friday morning- It was the Tackle Box Order!
Brilliant service, and all ordered was in stock
I'll 2nd that
I ordered a load of "Bits" from them last Wednesday, a wide selection of general bits - disgorger, small reel, hooklink line, Reel line, Hooks, Floats, feeders, etc................... as I've been building up a full set up for my 6 year old grandson to use.
Had missed a delivery Thursday morning? went to pick it up from the Depot Friday morning- It was the Tackle Box Order!
Brilliant service, and all ordered was in stock
In reply to Post #1
The best I've ever dealt with. They nearly always have it in stock and if not had it in quickly. Knowledge of tackle , venues and bait is always excellent and they always have time to talk to you.
The owners Gary and Kevin still work as hard as they did when they started nearly 40 years ago !
The best I've ever dealt with. They nearly always have it in stock and if not had it in quickly. Knowledge of tackle , venues and bait is always excellent and they always have time to talk to you.
The owners Gary and Kevin still work as hard as they did when they started nearly 40 years ago !
In reply to Post #40
Incredible isn't it. They have maintained their high standards and customer services throughout that lengthy period of service. Fantastic
Incredible isn't it. They have maintained their high standards and customer services throughout that lengthy period of service. Fantastic
In reply to Post #41
Just found this and got to say their service is great I ordered 2 Torrix custom 9' cork handled rods nearly £500 and fed ex sent them to a different address,luckily the guy text my number to say they'd been delivered to his by mistake fed ex wouldn't take blame and wouldn't offer anything for inconvenience,yet tackle box couldn't apologise enough even though it clearly wasn't their fault they offered me £10 off next order as I'd ordered quite a bit of new kit during first lockdown and evaded most of my old gear.
Just found this and got to say their service is great I ordered 2 Torrix custom 9' cork handled rods nearly £500 and fed ex sent them to a different address,luckily the guy text my number to say they'd been delivered to his by mistake fed ex wouldn't take blame and wouldn't offer anything for inconvenience,yet tackle box couldn't apologise enough even though it clearly wasn't their fault they offered me £10 off next order as I'd ordered quite a bit of new kit during first lockdown and evaded most of my old gear.