In reply to Post #8
I'm still waiting to hear from Solar ,not a dicky bird have I heard ..repeated phone calls and emails ....I gave up..
However ,I contacted Tackle box , and got great service on what was a simple but hard to find bit for my Sod Pod....
Before Outlaw pro got taken over,I got outstanding service from them and Fox ,yes that's right, Fox were brilliant ...
I'm still waiting to hear from Solar ,not a dicky bird have I heard ..repeated phone calls and emails ....I gave up..
However ,I contacted Tackle box , and got great service on what was a simple but hard to find bit for my Sod Pod....
Before Outlaw pro got taken over,I got outstanding service from them and Fox ,yes that's right, Fox were brilliant ...
In reply to Post #15
Quote.... Evri being the worst offenders.
I will not use them Scott. I will not buy something if it's being delivered by one of the shat delivery firms.... It just leads to far to much aggro & stress in the long run. Companies selling stuff direct should take note. Evri are a complete joke. ParcelForce are also a joke where I live. I often think it's down to the individual area, some firms are good in some areas, while the same delivery company is absolutely terrible in other areas.
I buy so much stuff online. I don't leave the house anymore in the UK, except to go to the airport. It's become a standing joke in my family to work out how many times Mark leaves the house in the UK in a whole year. Last year it was five times. In 2023 it was seven times. In the same time period I might have gone to the airport eight times per year. But I left the home apart from that just five times last year. Always to visit family. My actual 'life' gets lived abroad now. Really I only 'work' in the UK.
So EVERYTHING gets delivered. That's a lot of stuff, food, clothing, home appliances, absolutely everything is purchased online. I do not enter shops in the UK anymore and have not done so for years now.
If the delivery company being used is crap, I will not purchase from them. I will take my business elsewhere. Often the delivery company is not quoted, but once I learn, that's enough to make me stop purchasing from that business if they use Evri to deliver the products.
Quote.... Evri being the worst offenders.
I will not use them Scott. I will not buy something if it's being delivered by one of the shat delivery firms.... It just leads to far to much aggro & stress in the long run. Companies selling stuff direct should take note. Evri are a complete joke. ParcelForce are also a joke where I live. I often think it's down to the individual area, some firms are good in some areas, while the same delivery company is absolutely terrible in other areas.
I buy so much stuff online. I don't leave the house anymore in the UK, except to go to the airport. It's become a standing joke in my family to work out how many times Mark leaves the house in the UK in a whole year. Last year it was five times. In 2023 it was seven times. In the same time period I might have gone to the airport eight times per year. But I left the home apart from that just five times last year. Always to visit family. My actual 'life' gets lived abroad now. Really I only 'work' in the UK.
So EVERYTHING gets delivered. That's a lot of stuff, food, clothing, home appliances, absolutely everything is purchased online. I do not enter shops in the UK anymore and have not done so for years now.
If the delivery company being used is crap, I will not purchase from them. I will take my business elsewhere. Often the delivery company is not quoted, but once I learn, that's enough to make me stop purchasing from that business if they use Evri to deliver the products.
In reply to Post #16
Yeah, that's not good whatsoever Wandle. The TackleBox will always help you. Johnson Ross carry that same reputation and both cover all of these businesses. The reason I said below that you are often better contacting the tackle shop is for that specific reason. Any company that is ignoring you, will answer the people who hold their stock & directly pay their invoices. That should not be the case. But in what you are saying it clearly is with some. If you have a problem with anything purchased from a shop, the shop should always be your first port of call.
Good customer service like Korda displayed in the first post is how it should be with EVERY company within carp fishing. We are a small community in reality. If it's not, why are you guys buying their stuff? Use the companies where you know you will get the customer service that you should be getting.
Yes Korda went above and beyond in the first post in this thread. But why should that be so hard for anyone else? You hear the same horror stories about the same big companies over & over again. They would soon sort themselves out if sales start to plummet because of it. I bet Nash take on a whole new ethos of customer service now parts of their business are clearly struggling. That was not always the case though going on internet information.
I would also say that in 2025, email is now pretty much dead. Find other ways to contact your business. The emails are likely never getting seen. We can get literally 100's & 100's of emails a day. 99% of them are all spam. We supply a mobile number and ask folks to WhatsApp message. Calls are not answered or no work would get done. Carp anglers call all day everyday. 99% are just looking for advice. As much as I love talking to carp anglers, if we answered that phone to calls no one would ever get any product. My whole day would be spent on the phone. If the company you are chasing have a telephone number.... That is always the best way to contact them. I know you said you were calling, but a lot of anglers reading this ONLY email people. Those emails in my experience don't get seen. When our new website is built, it will have no email contact on there. No contact form that comes in via email. Our current web designers built the contact page of our website into the actual site itself & have told me it can't be removed. I wanted that gone a couple of years ago for exactly this reason.
Yeah, that's not good whatsoever Wandle. The TackleBox will always help you. Johnson Ross carry that same reputation and both cover all of these businesses. The reason I said below that you are often better contacting the tackle shop is for that specific reason. Any company that is ignoring you, will answer the people who hold their stock & directly pay their invoices. That should not be the case. But in what you are saying it clearly is with some. If you have a problem with anything purchased from a shop, the shop should always be your first port of call.
Good customer service like Korda displayed in the first post is how it should be with EVERY company within carp fishing. We are a small community in reality. If it's not, why are you guys buying their stuff? Use the companies where you know you will get the customer service that you should be getting.
Yes Korda went above and beyond in the first post in this thread. But why should that be so hard for anyone else? You hear the same horror stories about the same big companies over & over again. They would soon sort themselves out if sales start to plummet because of it. I bet Nash take on a whole new ethos of customer service now parts of their business are clearly struggling. That was not always the case though going on internet information.
I would also say that in 2025, email is now pretty much dead. Find other ways to contact your business. The emails are likely never getting seen. We can get literally 100's & 100's of emails a day. 99% of them are all spam. We supply a mobile number and ask folks to WhatsApp message. Calls are not answered or no work would get done. Carp anglers call all day everyday. 99% are just looking for advice. As much as I love talking to carp anglers, if we answered that phone to calls no one would ever get any product. My whole day would be spent on the phone. If the company you are chasing have a telephone number.... That is always the best way to contact them. I know you said you were calling, but a lot of anglers reading this ONLY email people. Those emails in my experience don't get seen. When our new website is built, it will have no email contact on there. No contact form that comes in via email. Our current web designers built the contact page of our website into the actual site itself & have told me it can't be removed. I wanted that gone a couple of years ago for exactly this reason.
In reply to Post #13
Next time you send something Spod that you have sold, use a signed for service. Make sure that your delivery is going to have REAL proof of delivery. It really does not cost that much more in reality. But it will save you being scammed. If that customer was dishonest, you have no way of proving that he did not receive his parcel. He will claim it was stolen from his doorstep. PayPal or the debit card company will find in his favour & you will lose your money. You will then have to go through the ball ache of trying to claim from Royal Mail. That's a whole new nightmare you don't need. We have never had a 'Special Next Day' before 1pm delivery go missing, that's with RM. Literally 1000's & 1000's of parcels sent this way. Not one has ever gone missing. Any orders over a certain amount get sent this way & we cover the extra cost. If I was you, sending something that someone has purchased as a one off.... I'd always send it that way. It will cost you a bit more. But you will not get any problems like you did. NOT EVER.
Next time you send something Spod that you have sold, use a signed for service. Make sure that your delivery is going to have REAL proof of delivery. It really does not cost that much more in reality. But it will save you being scammed. If that customer was dishonest, you have no way of proving that he did not receive his parcel. He will claim it was stolen from his doorstep. PayPal or the debit card company will find in his favour & you will lose your money. You will then have to go through the ball ache of trying to claim from Royal Mail. That's a whole new nightmare you don't need. We have never had a 'Special Next Day' before 1pm delivery go missing, that's with RM. Literally 1000's & 1000's of parcels sent this way. Not one has ever gone missing. Any orders over a certain amount get sent this way & we cover the extra cost. If I was you, sending something that someone has purchased as a one off.... I'd always send it that way. It will cost you a bit more. But you will not get any problems like you did. NOT EVER.
In reply to Post #16
Solar are a complete ****ing waste of space. I wont touch them now along with nash. I found the only way for solar to do anything is air your problem on facebook and they soon respond as they hate the bad publicity for the whole world to see. Solve the problem in the first place then there is no need to resort to facebook. Most companies respond if its put on social media not just tackle companies.
Solar are a complete ****ing waste of space. I wont touch them now along with nash. I found the only way for solar to do anything is air your problem on facebook and they soon respond as they hate the bad publicity for the whole world to see. Solve the problem in the first place then there is no need to resort to facebook. Most companies respond if its put on social media not just tackle companies.