In reply to Post #14
The returning if necessary is not the problem,the potential wait for a replacement is.When I first had an issue with a tempest bivvy the shop could not get me a replacement for around 6 weeks.I decided to get something else as I could not wait that long
The returning if necessary is not the problem,the potential wait for a replacement is.When I first had an issue with a tempest bivvy the shop could not get me a replacement for around 6 weeks.I decided to get something else as I could not wait that long
Harrods were having products made by the prisoners in the Bangkok Hilton back in the 80's Thai and Chinese prisons are the sweatshops for the west, if I'm on half a bowl of rice and heroin everyday I'm not going to worry whether the stickers went on before or after the powder coating,I doubt Trakker or any other tackle company buying from the east have much say over QC. 
In reply to Post #10
I suppose you are right about the low paid labour in the far East however in my opinion it's Trakkers duty to check and QC these items when they arrive in the UK if they are going to charge the prices they do, but that's my opinion obviously.
How it is dealt with - is part of the issue.
I had to drive to 2 different stores to get a chair that was 'free from defects'. The guy in Angling Direct in the first store was arguing the fact that it was how it was supposed to be and would do nothing but offer me another defective chair or refund.
Ok, not the end of the world. It's not like I had to get a plane or anything but the fact is what should of been a simple online transaction and delivery turned out to be quite a bit of a faff.
As for using a local tackle store Angling Direct are actually the only one who stock the DPM levelite range, so using a different tackle shop is out the question.
I suppose you are right about the low paid labour in the far East however in my opinion it's Trakkers duty to check and QC these items when they arrive in the UK if they are going to charge the prices they do, but that's my opinion obviously.
How it is dealt with - is part of the issue.
I had to drive to 2 different stores to get a chair that was 'free from defects'. The guy in Angling Direct in the first store was arguing the fact that it was how it was supposed to be and would do nothing but offer me another defective chair or refund.
Ok, not the end of the world. It's not like I had to get a plane or anything but the fact is what should of been a simple online transaction and delivery turned out to be quite a bit of a faff.
As for using a local tackle store Angling Direct are actually the only one who stock the DPM levelite range, so using a different tackle shop is out the question.
In reply to Post #14
All well and good but i dont have a local tackle shop it shut years ago, long before ad cane around. It was the likes of erics that shut my two local shops.
All well and good but i dont have a local tackle shop it shut years ago, long before ad cane around. It was the likes of erics that shut my two local shops.
In reply to Post #18
Considering trakker/aqua are owned by the same group,I don't get why they brought in stricter qc for aqua bivvies but not trakker bivvies
Considering trakker/aqua are owned by the same group,I don't get why they brought in stricter qc for aqua bivvies but not trakker bivvies
In reply to Post #20
Different management/directorship I would assume but some consistency would be good.
Different management/directorship I would assume but some consistency would be good.
In reply to Post #19
I've got the same problem, nearest shop is a 40 mile round trip and that's only a small shop. He can get you most things but don't expect to look at a load of bivvies or bedchairs. I bought a V2 bivvy from him that he ordered in for me and a while later I had a fault with it and then found out it was just out of warranty even though it had only been use half a dozen times because of the COVID restrictions.
I phoned Trakker to see if I could buy the parts as I explained it was just out of warranty, they were as good as gold and told me they would repair it but they would only pick it up from the shop it was sold from which now means two 40 mile round trips but possibly better than trying to send it back to one of the big shops so for larger items I'll always try and buy as local as possible.
I've got the same problem, nearest shop is a 40 mile round trip and that's only a small shop. He can get you most things but don't expect to look at a load of bivvies or bedchairs. I bought a V2 bivvy from him that he ordered in for me and a while later I had a fault with it and then found out it was just out of warranty even though it had only been use half a dozen times because of the COVID restrictions.
I phoned Trakker to see if I could buy the parts as I explained it was just out of warranty, they were as good as gold and told me they would repair it but they would only pick it up from the shop it was sold from which now means two 40 mile round trips but possibly better than trying to send it back to one of the big shops so for larger items I'll always try and buy as local as possible.
In reply to Post #21
In reply to Post #22
Trakker were good with my first v2 bivvy,they allowed me to take it to Julie in Crewe rather than the journey back to the shop.Julie does the repairs for Trakker/Aqua anyway,unfortunately after sorting the heatseal patch on the pegging point it had further issues.Trakker then told me to take it back for a replacement or refund
Trakker were good with my first v2 bivvy,they allowed me to take it to Julie in Crewe rather than the journey back to the shop.Julie does the repairs for Trakker/Aqua anyway,unfortunately after sorting the heatseal patch on the pegging point it had further issues.Trakker then told me to take it back for a replacement or refund
In reply to Post #24
My Trakker Tempest 100 Aquatexx and social cap arrived from AD and the social cap was damaged (bent pole). AD have been great so far as they have arranged collection which has already happened. Now just keeping my fingers crossed that the replacement is OK.
My Trakker Tempest 100 Aquatexx and social cap arrived from AD and the social cap was damaged (bent pole). AD have been great so far as they have arranged collection which has already happened. Now just keeping my fingers crossed that the replacement is OK.
In reply to Post #25
Glad to hear you got that sorted
Hopefully the next one is as it should be!
Glad to hear you got that sorted
Hopefully the next one is as it should be!
In reply to Post #26
Cheers mate. Reading your post, you've got me paranoid now. Just going to check my new levelite bedchair again to make sure there's no defects. 😂
Cheers mate. Reading your post, you've got me paranoid now. Just going to check my new levelite bedchair again to make sure there's no defects. 😂
In reply to Post #27
Been told since from the person in AD where I got the new replacement from that they have experienced it quite often with bed chairs so it might be worth doing!
Been told since from the person in AD where I got the new replacement from that they have experienced it quite often with bed chairs so it might be worth doing!
Trakker is never going to QC there items this end .... can you imagine the workload involved! ... Its a ridiculous and unrealistic concept amd just increase costs further ..... In reality the returms percentage will dictate how they manage their business ....... My guess is the returns are a very small percentage against sales. The eutopia scenario is to manufacturer correctly in the first place
In reply to Post #29
So why do Aqua do it,they have parts of the production of their bivvies done back in the UK.
So why do Aqua do it,they have parts of the production of their bivvies done back in the UK.