In reply to Post #1
I moved to a new area. We lived in the previous area for 14 years used hermes loads, not a singles issue!
New area....5 months in and 4 parcels including 3 at christmas have gone walkies
I moved to a new area. We lived in the previous area for 14 years used hermes loads, not a singles issue!
New area....5 months in and 4 parcels including 3 at christmas have gone walkies
My Hermes man Paul is brilliant. He will take stuff to my mates round the corner if it won't fit in my trailer. A couple of months back he took some holiday (because they get that now) and stuff was getting chucked everywhere no note nothing.
I guess it is really dependent on the area the best around my way is DHL or UPS - FED-EX or DPD by far the worst.
Hermes is only 3 units away from my unit so the lass covering our area only has to walk them down to us 100 yards but seeing what goes on daily you have to credit them slightly cramming 150 parcels of all sizes into a Peugeot 306 is an art form and getting home for the school run, cooking tea, servicing the old man and ready to go again in the morning is a good woman as it mainly is women at our depot.
Hermes is only 3 units away from my unit so the lass covering our area only has to walk them down to us 100 yards but seeing what goes on daily you have to credit them slightly cramming 150 parcels of all sizes into a Peugeot 306 is an art form and getting home for the school run, cooking tea, servicing the old man and ready to go again in the morning is a good woman as it mainly is women at our depot.
In reply to Post #19
Used them all ,they are as good or as bad as each other ! I have had rods sent out with ups,tuffnels,fed ex,etc all have either been superb or on the occasion 3 aviators,spod and landing net dissapeared rubbish, sent 3 sets of rods out one time all 3 arrived with people next day , all 3 got each others rods try sorting that one out ! Yodel driver actually threw a rod tube marked fragile over someones fence just as customer was driving his sit on lawn mower straight over it.I didnt even send it with yodel ? Its a lottery you take your chance.
Used them all ,they are as good or as bad as each other ! I have had rods sent out with ups,tuffnels,fed ex,etc all have either been superb or on the occasion 3 aviators,spod and landing net dissapeared rubbish, sent 3 sets of rods out one time all 3 arrived with people next day , all 3 got each others rods try sorting that one out ! Yodel driver actually threw a rod tube marked fragile over someones fence just as customer was driving his sit on lawn mower straight over it.I didnt even send it with yodel ? Its a lottery you take your chance.
UPDATE: Yet another sorry take about Hermes booked through Parcel to Go.
I sent some alarms and their receivers off to Dalectronics in early Jan. They have still not arrived, and I get no response when I try to contact them. They were insured and by coincidence this is the first time I have ever insured a parcel when sending via P2G. Make me wonder if the drivers think, aye-aye, this must contain some decent stuff, as the sender has bothered to insure it.
I sent some alarms and their receivers off to Dalectronics in early Jan. They have still not arrived, and I get no response when I try to contact them. They were insured and by coincidence this is the first time I have ever insured a parcel when sending via P2G. Make me wonder if the drivers think, aye-aye, this must contain some decent stuff, as the sender has bothered to insure it.
Few years ago I had an order coming to my work by Hermes. I got a "missed-you" card through the door so called the number and it was some guy that wasn't even a courier. I was the 5th person to call him that day, he had no idea what was going on. The actual driver was obvs on a wind up. The supplier sent my order out again so no bother but a ridiculous situation all the same.
My local Hermes delivery driver is great....mind it took a couple of years to train him.
The various sorting offices are a different matter.
I purchased some extra heavy duty banksticks from a guy and Hermes failed to deliver them quoting they were damaged in transit. Despite being insured the seller did not get reimbursed and the parcel was sent to be supposedly destroyed as is their policy.
When the replacements arrived I tested them.....Garth would have difficulty bending them.
They were either hoisted or put at an angle to a kerb and run over with a forklift .
The various sorting offices are a different matter.
I purchased some extra heavy duty banksticks from a guy and Hermes failed to deliver them quoting they were damaged in transit. Despite being insured the seller did not get reimbursed and the parcel was sent to be supposedly destroyed as is their policy.
When the replacements arrived I tested them.....Garth would have difficulty bending them.
They were either hoisted or put at an angle to a kerb and run over with a forklift .
I LOVE HERMES 
I have had nothing but exceptional service both in sending and receiving parcels
SO THE TRUTH is a company is only as good as its workers and if you live in an area with dodgy drivers your gonna get bad service and slag em off sadly
but if like me and thousands of others you get fantastic service your hardly likely to make a post saying so
I have had nothing but exceptional service both in sending and receiving parcels
SO THE TRUTH is a company is only as good as its workers and if you live in an area with dodgy drivers your gonna get bad service and slag em off sadly
but if like me and thousands of others you get fantastic service your hardly likely to make a post saying so
In reply to Post #1
Did the sender pay for extra insurance, I bet he didn't....debatable if it would have been worth it anyway....he might come across as a nice bloke but sounds to menlike you've been scammed...mate of mine once had 3 baked potatoes delivered in Delkim boxes...
You have to ask yourself who in their sane mind would send £500 plus worth of reels with Hermes who are hit and miss at best. ANYTHING I send valued over £100 goes Royal Mail Special Delivery....as close to guaranteed as you can get and insured up to £500, (more if you pay fir it) its expensive but gives me AND the buyer peace of mind.
Did the sender pay for extra insurance, I bet he didn't....debatable if it would have been worth it anyway....he might come across as a nice bloke but sounds to menlike you've been scammed...mate of mine once had 3 baked potatoes delivered in Delkim boxes...
You have to ask yourself who in their sane mind would send £500 plus worth of reels with Hermes who are hit and miss at best. ANYTHING I send valued over £100 goes Royal Mail Special Delivery....as close to guaranteed as you can get and insured up to £500, (more if you pay fir it) its expensive but gives me AND the buyer peace of mind.
Two parcels sent ... Two parcels lost.
Will never use them again!
Will never use them again!
In reply to Post #1
Sadly, this is one trade which has declined massively in the last ten years due to franchises being let out for cheap labour (£200 rounds with drivers being paid £60-80 a day), plus its a popular role for EE's. Anyone can rent a van, get insured online within a day then be in the depot a few days after that. No training, just claim you have experience. Job done.
Back in the day people use to lock down upon the likes of Yodel (home delivery network then) because it was basically cram the van and just deliver them in any way possible. Yodel drivers would do 200 parcels a day for about 90p a parcel, whereas DPD would send you out with 100 parcels at £2+ a parcel, and you HAD to get a signature or leave with a neighbour and pop a card through the door.
Nowadays, the Yodel model seems to be the most popular. I have done abit of Amazon on the side as it's easy money for a two hours work. Looking at some of the people and the vehicles being used, I wouldn't trust them to deliver take away menus let alone gifts worth a days wages.
Sadly, this is one trade which has declined massively in the last ten years due to franchises being let out for cheap labour (£200 rounds with drivers being paid £60-80 a day), plus its a popular role for EE's. Anyone can rent a van, get insured online within a day then be in the depot a few days after that. No training, just claim you have experience. Job done.
Back in the day people use to lock down upon the likes of Yodel (home delivery network then) because it was basically cram the van and just deliver them in any way possible. Yodel drivers would do 200 parcels a day for about 90p a parcel, whereas DPD would send you out with 100 parcels at £2+ a parcel, and you HAD to get a signature or leave with a neighbour and pop a card through the door.
Nowadays, the Yodel model seems to be the most popular. I have done abit of Amazon on the side as it's easy money for a two hours work. Looking at some of the people and the vehicles being used, I wouldn't trust them to deliver take away menus let alone gifts worth a days wages.
In reply to Post #24
To be fair you've probably put several delivery driver's kids through university over the years, Gerry
To be fair you've probably put several delivery driver's kids through university over the years, Gerry
In reply to Post #1
I have a friend who runs his own security system business. And live's in a house with a gated front.
One day he had a Hermes message to say he had received his parcel. But no one in house had received it, he found it smashed up behind his gate against the wall - it had been chucked over the fence and when he entered it was pushed to the side and crushed. He took issue with Hermes and got zero back from them, they were just totally not interested.
Fast forward a few week and same issue again - however this time he reviewed the footage from his newly installed CCTV camera that was hidden away. He saw, in 4k footage, a driver just walk up and throw the parcel from over a meter away and walk off - without even attempting to ring the bell on the gate (ironically a intercom with camera and video system). Hermes again didn't want to get involved and told him they would investigate... there tune soon changed when he the supplier invoiced them to cover the cost of goods and sent the video as proof..... the two parcels were camera's that cost £5k each
I have a friend who runs his own security system business. And live's in a house with a gated front.
One day he had a Hermes message to say he had received his parcel. But no one in house had received it, he found it smashed up behind his gate against the wall - it had been chucked over the fence and when he entered it was pushed to the side and crushed. He took issue with Hermes and got zero back from them, they were just totally not interested.
Fast forward a few week and same issue again - however this time he reviewed the footage from his newly installed CCTV camera that was hidden away. He saw, in 4k footage, a driver just walk up and throw the parcel from over a meter away and walk off - without even attempting to ring the bell on the gate (ironically a intercom with camera and video system). Hermes again didn't want to get involved and told him they would investigate... there tune soon changed when he the supplier invoiced them to cover the cost of goods and sent the video as proof..... the two parcels were camera's that cost £5k each