Without doubt the worst online tackle company I have even dealt with !!
So these bandits sent me a faulty item after waiting for two weeks for delivery and obviously i send it back straight away !! They agreed it was faulty and told me the item is on back order and would be weeks before a replacement was stocked ! With this i refused and asked for refund. So currently today after waiting it out I have had to raise a PayPal dispute just to get my money back.. please use tackle2go or some other company as I wouldn't want other to have the same issue as me..
So these bandits sent me a faulty item after waiting for two weeks for delivery and obviously i send it back straight away !! They agreed it was faulty and told me the item is on back order and would be weeks before a replacement was stocked ! With this i refused and asked for refund. So currently today after waiting it out I have had to raise a PayPal dispute just to get my money back.. please use tackle2go or some other company as I wouldn't want other to have the same issue as me..
In reply to Post #1
Always had superb service from them and are very competitive on prices
Always had superb service from them and are very competitive on prices
In reply to Post #2
Have you ever sent anything back ?
Have you ever sent anything back ?
I bought an avid a spec chair for a show off them and it basically fell apart within a year not even that... Well avid were useless didn't want to know at all even though I had proof of purchase etc. So I got in touch with tft and they got the chair picked up and got it fixed and back to me within two weeks. Tft used to have better sales though.
In reply to Post #3
Only 1 thing a couple of years ago,they sorted it quickly.They can't replace it if they have no stock,it's going to be like this for a while.I think with Brexit and Covid the next 12-18 months are going to be a nightmare
Only 1 thing a couple of years ago,they sorted it quickly.They can't replace it if they have no stock,it's going to be like this for a while.I think with Brexit and Covid the next 12-18 months are going to be a nightmare
In reply to Post #1
Bit worried about this - bought a bedchair bag (for storage) in the sale and after several weeks wait it turned up new and boxed but with a hole in it!
Asked for a returns form and they only cover £7.50 for return post (which would not have covered the weight plus insurance) so after moaning and taking graffs they've sent a post paid slip . . .
Really want a replacement so fingers crossed they've got one in stock to return!
Bit worried about this - bought a bedchair bag (for storage) in the sale and after several weeks wait it turned up new and boxed but with a hole in it!
Asked for a returns form and they only cover £7.50 for return post (which would not have covered the weight plus insurance) so after moaning and taking graffs they've sent a post paid slip . . .
Really want a replacement so fingers crossed they've got one in stock to return!
In reply to Post #1
I bought stuff off them with no real dramas but dont like the fact they no longer have a phone line to call
every company has the occasional cock up its not a perfect world we live in they do really good deals too
I bought stuff off them with no real dramas but dont like the fact they no longer have a phone line to call
every company has the occasional cock up its not a perfect world we live in they do really good deals too
In reply to Post #7
I miss Eric's for deals.
I miss Eric's for deals.
In reply to Post #7
The message service actually works really well
The message service actually works really well
In reply to Post #3
Ive had to return a few things, thinking anglers quiver where the sowing machine had missed one side of the lower pocket so it fell apart, and a solar bedchair as the toggles on the bag and the cover didnt line up correctly. Not having a phone line was a pain, but both got sorted quick enough. I also had a solar net mesh come apart at the seam for no reason and they sorted a replacement out for that, without having to return the original net.
They are super busy, obviously due to the prices, but i know this when i place an order, so i would tolerate a few minor issues.
But in terms of delivery theyve always been spot on
Ive had to return a few things, thinking anglers quiver where the sowing machine had missed one side of the lower pocket so it fell apart, and a solar bedchair as the toggles on the bag and the cover didnt line up correctly. Not having a phone line was a pain, but both got sorted quick enough. I also had a solar net mesh come apart at the seam for no reason and they sorted a replacement out for that, without having to return the original net.
They are super busy, obviously due to the prices, but i know this when i place an order, so i would tolerate a few minor issues.
But in terms of delivery theyve always been spot on
And youve already raised this issue on the other thread
We're great with my nash r3 returns twice. Personally one I prefer. Tackle box is up there with the best
In reply to Post #12
Fully expected with the tackle box prices though. Premium prices, you expect a premium service
Fully expected with the tackle box prices though. Premium prices, you expect a premium service
In reply to Post #3
I've always had a top service from them, even when I've sent thing back they sorted it very quickly
I've always had a top service from them, even when I've sent thing back they sorted it very quickly
In reply to Post #1
I must say over the years, I've bought loads from them - sets of rods, sets of reels, bivvys, alarms, etc, etc. Always a good service, always quick to respond on the messaging. And the prices are excellent. The only issue I had was with a reel out of a set of three, contacted them, got a return label, sent it back, got a replacement. All sorted pretty painless.
I'd say your issue is just one of the few "minor" issues they have, like any company. Probably down to many reasons - holiday period, sales, covid, brexit, suez canal crisis, Donald Trump, parties at no 10 during lockdown ......... They are OK, as you can see by the number of people who have no problems.
I must say over the years, I've bought loads from them - sets of rods, sets of reels, bivvys, alarms, etc, etc. Always a good service, always quick to respond on the messaging. And the prices are excellent. The only issue I had was with a reel out of a set of three, contacted them, got a return label, sent it back, got a replacement. All sorted pretty painless.
I'd say your issue is just one of the few "minor" issues they have, like any company. Probably down to many reasons - holiday period, sales, covid, brexit, suez canal crisis, Donald Trump, parties at no 10 during lockdown ......... They are OK, as you can see by the number of people who have no problems.