Absolutely flipping awful. Zero communication. Surely it can't just be me. The money I've spent on fox gear over the years. Stop releasing new gear and sort out the gear you currently sell. Soooo peed off with it.
In reply to Post #1
No, not just you, didn't bother replying to my last e-mail query either.
No, not just you, didn't bother replying to my last e-mail query either.
In reply to Post #1
What is it youve had an issue with,I might be able get you some help
What is it youve had an issue with,I might be able get you some help
In reply to Post #3
I had to wait 3 months for a fox power plus Barrow. It finally arrives and the control on the right hand bar is broken. It's brittle plastic and it was shattered in the packaging. No damage to the packaging at all. Emailed fox. Sent pictures. Proof of purchase and heard nothing back. Nobody answers the phone. Nobody replies to emails.
Talking about a piece of kit that they sell for upwards of 900 quid. It's not lead clip or bobbin. Honestly so fed up with it all.
I should've gone with a Nash Barrow.
I had to wait 3 months for a fox power plus Barrow. It finally arrives and the control on the right hand bar is broken. It's brittle plastic and it was shattered in the packaging. No damage to the packaging at all. Emailed fox. Sent pictures. Proof of purchase and heard nothing back. Nobody answers the phone. Nobody replies to emails.
Talking about a piece of kit that they sell for upwards of 900 quid. It's not lead clip or bobbin. Honestly so fed up with it all.
I should've gone with a Nash Barrow.
In reply to Post #4
I'll message my nephew see if he can hold of someone for you or an email address that might get a reply from
I'll message my nephew see if he can hold of someone for you or an email address that might get a reply from
In reply to Post #4
What shop did you purchase barrow from,Fox will tell you go to them is what my nephew is saying
What shop did you purchase barrow from,Fox will tell you go to them is what my nephew is saying
Did you buy it direct from Fox ?
In reply to Post #1
Useless. Like most of their gear (alarms aside)
Useless. Like most of their gear (alarms aside)
In reply to Post #4
Go back to the shop you bought it from they will speak directly to the fox rep who they deal with and he will get it sorted absolutely no point contacting fox get the tackle shop to sort it out
Go back to the shop you bought it from they will speak directly to the fox rep who they deal with and he will get it sorted absolutely no point contacting fox get the tackle shop to sort it out
In reply to Post #1
Fox and Solar need to go and take a leaf out of Kordas book. They are absolutely second to none. Always reply, always happy to at least try and help.
It's such as easy thing to fix as well and neither company seems in the slightest bit bothered.
Fox and Solar need to go and take a leaf out of Kordas book. They are absolutely second to none. Always reply, always happy to at least try and help.
It's such as easy thing to fix as well and neither company seems in the slightest bit bothered.
If you purchased it from a shop your contract is with them not fox. You should first of all return it to the shop.
In reply to Post #10
Have to agree,Korda are superb
Have to agree,Korda are superb
In reply to Post #1
I've just had dealings with Fox customer services regarding a similar problem, the control box on my transporter snapped in half although it was my fault, it's still a crappy design though. Anyone that has one be careful!
TBF I got immediate replies to all the emails I sent with what part number to order etc. and I found them quite helpful. The replacement handle (£85
) took 3 weeks to come though. 
If it helps, the emails I were sending were to eurocustomerservices@ratheroutdoors.com
I've just had dealings with Fox customer services regarding a similar problem, the control box on my transporter snapped in half although it was my fault, it's still a crappy design though. Anyone that has one be careful!
TBF I got immediate replies to all the emails I sent with what part number to order etc. and I found them quite helpful. The replacement handle (£85
) took 3 weeks to come though. If it helps, the emails I were sending were to eurocustomerservices@ratheroutdoors.com
Totally forgot about my little rant here.
Just as an update on the situation. I'm still waiting on the handle through fox customer services although they assured me it was on its way.
I saw that they had them in stock on their website so I bit the bullet and paid 95 quid for the part myself. It's been delivered to me this week.
So long story short Fox only care about taking your money. They certainly don't care about their customers. I stand by my rant.
But maybe it's just a sign of the times.
Just as an update on the situation. I'm still waiting on the handle through fox customer services although they assured me it was on its way.
I saw that they had them in stock on their website so I bit the bullet and paid 95 quid for the part myself. It's been delivered to me this week.
So long story short Fox only care about taking your money. They certainly don't care about their customers. I stand by my rant.
But maybe it's just a sign of the times.
In reply to Post #14
I had an issue with a handle on a powerporter,rang them up to sort out.The next day dpd rang doorbell,new handle sorted
I had an issue with a handle on a powerporter,rang them up to sort out.The next day dpd rang doorbell,new handle sorted
In reply to Post #15
And that's the difference. Sad thing is that's actually how it should be and it shouldn't be the exception to the rule.
And that's the difference. Sad thing is that's actually how it should be and it shouldn't be the exception to the rule.
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