Just a warning about carp lounge - They have the X-boat list as being available for sale on their website, but it is actually out of stock, and has been since before the 2nd of March (who knows how long before that!!)
I ordered one midday Monday last week and made the bank transfer the following morning. I was then contacted on Thursday to say that they were no longer stocking the X-boat, but I could have a B grade RT4 boat in it's place. I declined as it was not what I wanted (and being offered a B grade product didn't seem right as the error was theirs).
I transferred 1520 euros, which translated to £1369.49 after conversion. The refund I got was £1300.07 euros after conversion., EDIT - Carrplounge have now refunded the difference
Given that there was ample opportunity to cancel the order before I paid I am very disappointed and will definitely not be using them as a supplier again. Also to note, they did state that the item would be removed from the website over the weekend - As of this morning (Tuesday) it is still there.
I just ordered one from TFT instead - Wish I had done that in the first place, but I thought that Carp lounge were a safe bet.
I do have to note that the people that I spoke to at Carp Lounge over the phone were very pleasant and friendly, but their processes are not good enough for me to consider using them again.
I ordered one midday Monday last week and made the bank transfer the following morning. I was then contacted on Thursday to say that they were no longer stocking the X-boat, but I could have a B grade RT4 boat in it's place. I declined as it was not what I wanted (and being offered a B grade product didn't seem right as the error was theirs).
I transferred 1520 euros, which translated to £1369.49 after conversion. The refund I got was £1300.07 euros after conversion., EDIT - Carrplounge have now refunded the difference
Given that there was ample opportunity to cancel the order before I paid I am very disappointed and will definitely not be using them as a supplier again. Also to note, they did state that the item would be removed from the website over the weekend - As of this morning (Tuesday) it is still there.
I just ordered one from TFT instead - Wish I had done that in the first place, but I thought that Carp lounge were a safe bet.
I do have to note that the people that I spoke to at Carp Lounge over the phone were very pleasant and friendly, but their processes are not good enough for me to consider using them again.
In reply to Post #1
I just posted on some facebook groups. Seems that it has actually been out of stock for a while. I was told on the phone that the last one sold the day before.
I'm getting even less impressed than I was!
I just posted on some facebook groups. Seems that it has actually been out of stock for a while. I was told on the phone that the last one sold the day before.
I'm getting even less impressed than I was!
In reply to Post #2
£68 pound out of pocket, thats a bit naughty that is
£68 pound out of pocket, thats a bit naughty that is
In reply to Post #3
exchange rates change ok but if its their fault for what ever reason then that's very poor customer services.
exchange rates change ok but if its their fault for what ever reason then that's very poor customer services.
In reply to Post #1
bolloks to that they should give you that 60 quid,they should refund exactly what you paid,w4nk3rs
bolloks to that they should give you that 60 quid,they should refund exactly what you paid,w4nk3rs
In reply to Post #5
To be fair they gave back the same amount of euros that they received.
It could've gone the other way with the exchange rate and after converting euros back to pounds you could end up getting more back than you gave
To be fair they gave back the same amount of euros that they received.
It could've gone the other way with the exchange rate and after converting euros back to pounds you could end up getting more back than you gave
In reply to Post #6
Agreed - However, the boat hasn't been in stock since November, and the banks make money out of currency conversion - It shouldn't have happened in the first place...
Agreed - However, the boat hasn't been in stock since November, and the banks make money out of currency conversion - It shouldn't have happened in the first place...
In reply to Post #1
Its not fair you should be out of pocket since they had them noted as in stock on their website. It probably bank fees and exchange rates but you shouldn't be left with the bill. I have been waiting 8 weeks for a Li-Ion Ultra Longlife battery, like you it said on the website it was in stock but at least I'm not out of pocket. That being said I have had good experiences in the past with them.
Its not fair you should be out of pocket since they had them noted as in stock on their website. It probably bank fees and exchange rates but you shouldn't be left with the bill. I have been waiting 8 weeks for a Li-Ion Ultra Longlife battery, like you it said on the website it was in stock but at least I'm not out of pocket. That being said I have had good experiences in the past with them.
In reply to Post #8
Good news - I just had a call from Carp Lounge - They have agreed to do an extra refund to cover the deficit - Which is really good news!
Will hopefully be with me within a couple of days
Good news - I just had a call from Carp Lounge - They have agreed to do an extra refund to cover the deficit - Which is really good news!
Will hopefully be with me within a couple of days
In reply to Post #9
That is good news,
they must of read this forum 
That is good news,
they must of read this forum
Had a similar experience a couple of years ago, when i ordered my rt4. Sent the money at the price they quoted me thru international transfer. They said I was 10 euros short. Pointed out I had paid based on their quote. Wouldn't release the boat til I paid the 10 euros. Ok, it was less than half a percent of the cost, but man did it grate on principle.
Scumbags.
In reply to Post #12
Refund received today so all done as far as I am concerned.
Refund received today so all done as far as I am concerned.
In reply to Post #13
It's disgusting to even do it in the first place really mate.
It's disgusting to even do it in the first place really mate.
In reply to Post #13
Bit quick to slag then off then
Bit quick to slag then off then
To try an put this in balance I have had several dealings with Carplounge and have found their customer service 2nd to none so not surprised they sorted it pretty quickly
In reply to Post #15
I didn't "slag then off". I posted so that people did not make the same mistake that I did and when I posted they had told me that a refund was not possible. I then posted again as soon as the situation changed.
Mods - Can the thread be deleted when the X-boat is removed from their website? (Still on there at the moment!!)
I didn't "slag then off". I posted so that people did not make the same mistake that I did and when I posted they had told me that a refund was not possible. I then posted again as soon as the situation changed.
Mods - Can the thread be deleted when the X-boat is removed from their website? (Still on there at the moment!!)
In reply to Post #15
Maybe it was highlighting the problem on here that got them to rectify it?
Wouldn't be the first time something like that has happened.
Maybe it was highlighting the problem on here that got them to rectify it?
Wouldn't be the first time something like that has happened.
In reply to Post #18
Doing what they did and then not issuing the full ammount originally is disgusting.
Doing what they did and then not issuing the full ammount originally is disgusting.
In reply to Post #19
They actually did in euros - It was the conversion from euros that lead to the difference in what I originally got back.
They actually did in euros - It was the conversion from euros that lead to the difference in what I originally got back.
In reply to Post #20
Right, I'm with you.
Right, I'm with you.
In reply to Post #21
is their web site now up to date with stock?
is their web site now up to date with stock?
In reply to Post #22
Think you've quoted the wrong one.
Don't know mate.
Think you've quoted the wrong one.
Don't know mate.
In reply to Post #1
I'm not affiliated with CL but on just reading your post you said
I ordered one midday Monday last week and made the bank transfer the following morning
Then you said
Given that there was ample opportunity to cancel the order before I paid
Is that reasonable, Germany is a hour ahead, possibly giving them 4 hours to notice the mistake. I'm not defending anything else, just seems a little harsh to me. Glad you got it sorted
I'm not affiliated with CL but on just reading your post you said
I ordered one midday Monday last week and made the bank transfer the following morning
Then you said
Given that there was ample opportunity to cancel the order before I paid
Is that reasonable, Germany is a hour ahead, possibly giving them 4 hours to notice the mistake. I'm not defending anything else, just seems a little harsh to me. Glad you got it sorted
In reply to Post #15
Not if the result came from his post.
Social media is one of the few things ordinary Joe has in his armory when fighting these companies.
Not if the result came from his post.
Social media is one of the few things ordinary Joe has in his armory when fighting these companies.
In reply to Post #25
Not if the result came from his post
I doubt it did, the guys at CL are far too busy to get involved in this bowlocks
They do monitor the Facebook group though
Not if the result came from his post
I doubt it did, the guys at CL are far too busy to get involved in this bowlocks
They do monitor the Facebook group though
In reply to Post #26
Too busy to get involved in this forum I can agree but if it's brought to their attention then a £69 refund is a small price to pay rather than be dragged into a dispute that could find its way to on to Facebook
Too busy to get involved in this forum I can agree but if it's brought to their attention then a £69 refund is a small price to pay rather than be dragged into a dispute that could find its way to on to Facebook
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