Has anyone used FR Custom Reels to have any custom reel work done?
I was in contact with them about having my Spools Anodised and from the messages and their social media profile they seemed like a reputable company...
Since sending my Spools I've started to encounter some issues though.
I sent my Spools recorded delivery and they received them on 5th July, I had heard nothing to confirm this so on 10th July I emailed them to check that they'd been received ok, I had an almost immediate response saying he'd check when back in office the next day, I heard nothing so on 13th July messaged again to find out if they'd got them, on 17th July I got a response to say they'd started work on them. I thought fantastic and it won't be long until I have some nice shiny new Spools.
Again I heard nothing so on 29th July I saw they where going on holiday for the best part of 3 weeks and no orders would be going out until their return, I messaged to ask if my order would be leaving before the holiday or not. Again I got a response saying that the Spools where not back from being anodised yet on the same day. Fair enough I thought, this is a custom small scale job so can't expect it done immediately but on the other hand it was taking longer than I'd expected.
The message on social media said they'd be sending orders again on 19th August so I left it until 23rd before contacting them to find out the situation.
I'd had no response to this message until yesterday so I contacted them again to ask has the work actually been started and what is the ETA, I also pointed out it's been 8 weeks since they received them and that I am getting rather concerned that I'll never actually see my Spools again.
Still no response...
This is getting rather frustrating to say the least, I'm now at the point where I'd rather just get my Spools back without the work being done, the lack of updates and having to chase for info is not good and does not fill me with confidence at all.
The question is, am I being too demanding or is 8 weeks to anodise 3 Spools a reasonable amount of time?
I was in contact with them about having my Spools Anodised and from the messages and their social media profile they seemed like a reputable company...
Since sending my Spools I've started to encounter some issues though.
I sent my Spools recorded delivery and they received them on 5th July, I had heard nothing to confirm this so on 10th July I emailed them to check that they'd been received ok, I had an almost immediate response saying he'd check when back in office the next day, I heard nothing so on 13th July messaged again to find out if they'd got them, on 17th July I got a response to say they'd started work on them. I thought fantastic and it won't be long until I have some nice shiny new Spools.
Again I heard nothing so on 29th July I saw they where going on holiday for the best part of 3 weeks and no orders would be going out until their return, I messaged to ask if my order would be leaving before the holiday or not. Again I got a response saying that the Spools where not back from being anodised yet on the same day. Fair enough I thought, this is a custom small scale job so can't expect it done immediately but on the other hand it was taking longer than I'd expected.
The message on social media said they'd be sending orders again on 19th August so I left it until 23rd before contacting them to find out the situation.
I'd had no response to this message until yesterday so I contacted them again to ask has the work actually been started and what is the ETA, I also pointed out it's been 8 weeks since they received them and that I am getting rather concerned that I'll never actually see my Spools again.
Still no response...
This is getting rather frustrating to say the least, I'm now at the point where I'd rather just get my Spools back without the work being done, the lack of updates and having to chase for info is not good and does not fill me with confidence at all.
The question is, am I being too demanding or is 8 weeks to anodise 3 Spools a reasonable amount of time?
In reply to Post #1
Not had work done but have had a few bits off him and he can be a bit of a nightmare to get hold of. Same us the UK custom lads - too much work, not enough time.
He'll come through for you mate. Be patient.
Not had work done but have had a few bits off him and he can be a bit of a nightmare to get hold of. Same us the UK custom lads - too much work, not enough time.
He'll come through for you mate. Be patient.
Interesting!
I potentially have a bit of an issue with an order as well at the moment.
I have used Frank before for a few small bits and they arrived within a matter of days. This time i ordered 3 x spools for my Tourneys plus some stickers for my spare spools. I placed the order on 3rd August so not too long ago but the spools were in stock and ready to go however I knew they were on holiday so didn't expect a fast turnaround.
Last Monday on the 19th I received an email saying they had been dispatched with DHL together with a tracking number. By Friday I decided to check on the progress so logged onto Deutsche Post DHL tracking and it said the label had been created by FR Customs but that was it. I messaged them through Instagram and they confirmed it was on its way.
I checked again yesterday morning and the status is still exactly the same so i contacted them again, no response so i checked again first thing this morning, (status still the same) and have contacted them again.....I got an immediate response to say he will look into it...I'm not massively concerned due to the relatively short timescale although it is puzzling why the tracking has not updated when they confirmed it had been sent.
I potentially have a bit of an issue with an order as well at the moment.
I have used Frank before for a few small bits and they arrived within a matter of days. This time i ordered 3 x spools for my Tourneys plus some stickers for my spare spools. I placed the order on 3rd August so not too long ago but the spools were in stock and ready to go however I knew they were on holiday so didn't expect a fast turnaround.
Last Monday on the 19th I received an email saying they had been dispatched with DHL together with a tracking number. By Friday I decided to check on the progress so logged onto Deutsche Post DHL tracking and it said the label had been created by FR Customs but that was it. I messaged them through Instagram and they confirmed it was on its way.
I checked again yesterday morning and the status is still exactly the same so i contacted them again, no response so i checked again first thing this morning, (status still the same) and have contacted them again.....I got an immediate response to say he will look into it...I'm not massively concerned due to the relatively short timescale although it is puzzling why the tracking has not updated when they confirmed it had been sent.
In reply to Post #2
Odd...
Minutes after posting on here and messaging again on Instagram I had a response from Frank...
Essentially he's saying what you've said, too much work and not enough time to do it all in.
He's assured me that the work is in progress and will update me ASAP.
He did also say that the best way of contacting him is directly on the phone.
The biggest challenge for me with this is the lack of communication about what is happening, I've seen similar threads on here about Cotswold Rods too.
All customers want is to be kept in the loop as to what the progress is, I really don't mind waiting for a quality product as long as I'm made aware there could or will be a delay due to workload and some sort of ETA.
I'm really looking forward to getting these Spools back to complete the little project I've been doing this year on my reels.
Odd...
Minutes after posting on here and messaging again on Instagram I had a response from Frank...
Essentially he's saying what you've said, too much work and not enough time to do it all in.
He's assured me that the work is in progress and will update me ASAP.
He did also say that the best way of contacting him is directly on the phone.
The biggest challenge for me with this is the lack of communication about what is happening, I've seen similar threads on here about Cotswold Rods too.
All customers want is to be kept in the loop as to what the progress is, I really don't mind waiting for a quality product as long as I'm made aware there could or will be a delay due to workload and some sort of ETA.
I'm really looking forward to getting these Spools back to complete the little project I've been doing this year on my reels.
In reply to Post #4
Honestly, with any custom job I look to have done (be that rods, reels, hookbaits, whatever) I have come to expect a delay of some sort. Is it acceptable? Not really, but since I expect it I'm never disappointed
What I will say is I am yet to be unhappy with the job once it's done. The guys that offer the best products are busy and it almost always affects the level of service but it's generally worth the wait.
Honestly, with any custom job I look to have done (be that rods, reels, hookbaits, whatever) I have come to expect a delay of some sort. Is it acceptable? Not really, but since I expect it I'm never disappointed
What I will say is I am yet to be unhappy with the job once it's done. The guys that offer the best products are busy and it almost always affects the level of service but it's generally worth the wait.
Bump an old thread
Did all below get your items from FR Customs ?
As I'm having the same issues as below, ordered 3 shallow spools for my 5000t 2 months ago, had an email with a DPD postal label created 22 April, but still the parcel has not even been dropped off to DPD! I fully understand there would be a delay because of everything going on in world, but my messages are just getting ignored so can't even get an update or rough ETA of the spools, becoming very frustrating at lack of communication with Frank and FR Customs.
Did all below get your items from FR Customs ?
As I'm having the same issues as below, ordered 3 shallow spools for my 5000t 2 months ago, had an email with a DPD postal label created 22 April, but still the parcel has not even been dropped off to DPD! I fully understand there would be a delay because of everything going on in world, but my messages are just getting ignored so can't even get an update or rough ETA of the spools, becoming very frustrating at lack of communication with Frank and FR Customs.
In reply to Post #6
His communication can be slow but he was replying. I ordered some new shafts and they arrived in good time
His communication can be slow but he was replying. I ordered some new shafts and they arrived in good time
In reply to Post #6
You have a PM mate.
You have a PM mate.
In reply to Post #6
Yes i got my spools back eventually and am happy with the job done on them.
As was said below, almost all of the custom jobs take far longer than quoted, and the communication from these guys is shocking to say the least. I've just had Titanium Fuji K-Guides put on my Spod Rod and it took twice as long as stated at the time of order.
Unfortunately true custom work for reels is thin on the ground so options are limited, most of the guys in this country claiming to do custom work don't actually, they just do handles, line clips and the like. Some of the products and work that FR Customs do is really nice but you just have to put up with long lead times and almost zero comms.
Frank did say to me though that he is easier to get hold of on the phone rather than Email or DM's.
Yes i got my spools back eventually and am happy with the job done on them.
As was said below, almost all of the custom jobs take far longer than quoted, and the communication from these guys is shocking to say the least. I've just had Titanium Fuji K-Guides put on my Spod Rod and it took twice as long as stated at the time of order.
Unfortunately true custom work for reels is thin on the ground so options are limited, most of the guys in this country claiming to do custom work don't actually, they just do handles, line clips and the like. Some of the products and work that FR Customs do is really nice but you just have to put up with long lead times and almost zero comms.
Frank did say to me though that he is easier to get hold of on the phone rather than Email or DM's.
Thank you for the replies
In reply to Post #10
Had mares with my reels that got the full works done. Took the best part of 8 months.. luckily I had others and didn't have to worry. Come out amazing in the end, but he was a nightmare to deal with at times.
Had mares with my reels that got the full works done. Took the best part of 8 months.. luckily I had others and didn't have to worry. Come out amazing in the end, but he was a nightmare to deal with at times.
In reply to Post #11
You should be over the moon with how your visions have turned out but 9 times out of 10 you're just relieved to actually get them back.
You should be over the moon with how your visions have turned out but 9 times out of 10 you're just relieved to actually get them back.
In reply to Post #1
Still waiting for my Baboons to come back from being serviced. Last July I sent them off. Been told all sorts of things in the process. No responses to emails or PM. I paid for them a month ago, no tracking info. Now being told they are with customs and the paperwork to get them back into the UK is wrong. Really loosing all faith that I will ever see my reels again
Still waiting for my Baboons to come back from being serviced. Last July I sent them off. Been told all sorts of things in the process. No responses to emails or PM. I paid for them a month ago, no tracking info. Now being told they are with customs and the paperwork to get them back into the UK is wrong. Really loosing all faith that I will ever see my reels again
In reply to Post #13
I've had dealings with him both buying and selling, he's a nightmare and I wouldn't entertain him again.
I've had dealings with him both buying and selling, he's a nightmare and I wouldn't entertain him again.
In reply to Post #14
Same here, he does a great job but not worth the uncertainty.
It's not as if you can jump in the car and go to talk to him about it either.
@dan78 that amount of time to service some reels is totally unacceptable.
Same here, he does a great job but not worth the uncertainty.
It's not as if you can jump in the car and go to talk to him about it either.
@dan78 that amount of time to service some reels is totally unacceptable.
In reply to Post #15
I agree mate. In the same time he has had my reels I have had three SS3000s serviced with loads of other bits done, and the guy had to source a new body as the courier snapped one of the feet. Even all of that only took 10 weeks. It is the lack of communication. How hard is it to provide tracking info? I completely understand all the potential issues around Brexit, but to be told the paperwork is wrong also isn't acceptable when he clearly raves about doing 50 reels a week.
I'm really at a loss as to what to do next
I agree mate. In the same time he has had my reels I have had three SS3000s serviced with loads of other bits done, and the guy had to source a new body as the courier snapped one of the feet. Even all of that only took 10 weeks. It is the lack of communication. How hard is it to provide tracking info? I completely understand all the potential issues around Brexit, but to be told the paperwork is wrong also isn't acceptable when he clearly raves about doing 50 reels a week.
I'm really at a loss as to what to do next
Hello everyone,
I'm sorry to say this but this guy seems to be a scammer (and I have all the logs that can prove what I'm about to write): in october 2020 I contacted him asking about his custom Tripod; he answered immediately and after a short chat I ordered 2 rod pods from him for a total of 700eu. I paid the total amount. Long story short: still waiting to get them. This guy doesn't want to answer to my phone calls, nor my sms or whatsapp messages. I repeatedly asked him an update about my order or to give me my money back. All he was able to do is answering one time by whatsapp that he already answered to me by email (not true). I can't understand why people behave like this. He stole from me 700eu. I asked a german friend to write him asking for some reels and he answered within a few minutes telling that he can do the job. He took the money and simply disappeared. I'm disgusted with what he did: we all are anglers and share the same passion, stealing money from each other is really sad..
I'm sorry to say this but this guy seems to be a scammer (and I have all the logs that can prove what I'm about to write): in october 2020 I contacted him asking about his custom Tripod; he answered immediately and after a short chat I ordered 2 rod pods from him for a total of 700eu. I paid the total amount. Long story short: still waiting to get them. This guy doesn't want to answer to my phone calls, nor my sms or whatsapp messages. I repeatedly asked him an update about my order or to give me my money back. All he was able to do is answering one time by whatsapp that he already answered to me by email (not true). I can't understand why people behave like this. He stole from me 700eu. I asked a german friend to write him asking for some reels and he answered within a few minutes telling that he can do the job. He took the money and simply disappeared. I'm disgusted with what he did: we all are anglers and share the same passion, stealing money from each other is really sad..
In reply to Post #17
He can be tricky to deal with but he's no thief. I'm sure there's more to this than meets the eye.
He can be tricky to deal with but he's no thief. I'm sure there's more to this than meets the eye.
In reply to Post #18
What do you mean? During these months I justified to myself everything, thinking that probably it's due to COVID, or something bad happened to him etc.. but after 7 months of total absence, of total reluctance to answer to my calls/messages/etc I've come to the conclusion that I will never see my money back again nor the items I ordered
What do you mean? During these months I justified to myself everything, thinking that probably it's due to COVID, or something bad happened to him etc.. but after 7 months of total absence, of total reluctance to answer to my calls/messages/etc I've come to the conclusion that I will never see my money back again nor the items I ordered
In reply to Post #19
It's no secret he's terrible at communicating but there's no shortage of customers happy with the products supplied. I'm one of them. I just think it's odd that after several years of keeping the customers happy (eventually.....) suddenly he's a thief and a conman.
Did you check your junk mail? And have you called the cops?
It's no secret he's terrible at communicating but there's no shortage of customers happy with the products supplied. I'm one of them. I just think it's odd that after several years of keeping the customers happy (eventually.....) suddenly he's a thief and a conman.
Did you check your junk mail? And have you called the cops?
In reply to Post #20
Suddenly! 7 months with zero communication. Hmmmm.
Suddenly! 7 months with zero communication. Hmmmm.
In reply to Post #20
I understand your position, and tbh the list of happy customers was the main reason I decided to ask him to build me the tripods. I just sent you a PM with a screenshot about the PayPal transaction and the multiple calls I sent to him, so you can judge by yourself. If it's not enough I can provide you with the logs (even screenshots) of our WhatsApp conversation. I still haven't called the cops, but will do If this situation does not unblock.
"there's more to this than meets the eye": I hope so and I'm willing to hear what's going on..all he has to do is answer to the phone, or by sms, email, whatsapp...I'm a father of 3 and I'm very busy, but still it's hard for me to believe that one cannot find 2 minutes to answer to a new customer that has sent you 700eu for 2 items that you were ready to dispatch within 15 working days (his words)
I understand your position, and tbh the list of happy customers was the main reason I decided to ask him to build me the tripods. I just sent you a PM with a screenshot about the PayPal transaction and the multiple calls I sent to him, so you can judge by yourself. If it's not enough I can provide you with the logs (even screenshots) of our WhatsApp conversation. I still haven't called the cops, but will do If this situation does not unblock.
"there's more to this than meets the eye": I hope so and I'm willing to hear what's going on..all he has to do is answer to the phone, or by sms, email, whatsapp...I'm a father of 3 and I'm very busy, but still it's hard for me to believe that one cannot find 2 minutes to answer to a new customer that has sent you 700eu for 2 items that you were ready to dispatch within 15 working days (his words)
In reply to Post #21
Agree it's totally outrageous mate but there are literally hundreds if not thousands of guys that use him regularly and end up happy albeit after a long wait. He has a big following and you don't get that by stealing off customers.
Of course I could be wrong but for years he's been about and I've used him on a couple of occasions without issues (apart from comms).
TheFrost, can't see the pics in your link and tbh don't want to get involved. I do hope you get it sorted somehow though mate
Agree it's totally outrageous mate but there are literally hundreds if not thousands of guys that use him regularly and end up happy albeit after a long wait. He has a big following and you don't get that by stealing off customers.
Of course I could be wrong but for years he's been about and I've used him on a couple of occasions without issues (apart from comms).
TheFrost, can't see the pics in your link and tbh don't want to get involved. I do hope you get it sorted somehow though mate
Will see..for the moment all I have is a huge list of virtually satisfied customers, this thread where it seems that there's a problem with this guy and 700eu less
Anyway, I hope that I'm the only one who deserved this special treatment and that he can satisfy other customers
https://i.postimg.cc/h4TZ4GTJ/Untitled.png
Anyway, I hope that I'm the only one who deserved this special treatment and that he can satisfy other customers
https://i.postimg.cc/h4TZ4GTJ/Untitled.png
In reply to Post #25
You could try posting on the public FB page, Frank tends to get back to guys pretty quick on there.
You could try posting on the public FB page, Frank tends to get back to guys pretty quick on there.
Good idea. Don't have a Facebook account but will create one and will write to him. Still can't understand why he can't answer to WhatsApp, SMS or phone calls (at least mine..) but will answer on Facebook.. but will try: what have I got to lose?
Always seems to be a problem when ordering from a bespoke company, (although there are exceptions of course) they get inundated with orders, comms suffer and they go to ground.
Here we are:
https://i.postimg.cc/nh8gxwdJ/Untitled2.png
https://i.postimg.cc/nh8gxwdJ/Untitled2.png
..and suddenly:
https://i.postimg.cc/xjvtHT5W/Untitled3.png
puff! Disappeared!
Will contact the police in the next days. I really hope that we can solve this thing in a normal way.
https://i.postimg.cc/xjvtHT5W/Untitled3.png
puff! Disappeared!
Will contact the police in the next days. I really hope that we can solve this thing in a normal way.
In reply to Post #30
Can't you just submit a claim through PayPal to get the money back?
Can't you just submit a claim through PayPal to get the money back?
In reply to Post #30
That is bang out of order to be fair......
Again something peculiar about the fishing industry is that a lot of these people running a "cottage" industry, (there are many examples) consistently provide appalling service yet get a free pass..... baffling.....
That is bang out of order to be fair......
Again something peculiar about the fishing industry is that a lot of these people running a "cottage" industry, (there are many examples) consistently provide appalling service yet get a free pass..... baffling.....
In reply to Post #31
Well past the 180 days time limit for Paypal claims.
A "Chargeback" may be possible up to 540 days later if Paypal was funded by certain cards.
Worth a read.
https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/
Well past the 180 days time limit for Paypal claims.
A "Chargeback" may be possible up to 540 days later if Paypal was funded by certain cards.
Worth a read.
https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/
Good morning everyone,
writing here seems to have triggered some events..
Yesterday F.R Custom reels has posted something about "problems" on his facebook page; basically he has created an email address (problem@custom-reels.de) and is asking anyone who has had any problems to write to the aforementioned address. It could be a start in the direction to solve all the problems, or it could be a way to take more time.. will see.
TBH there's still a part of me that thinks that he's only disorganized and not a bad person and I hope that this situation ends well. Will put some updates later.. I hope..
I'd like to thank Wilberforce for the hint about the "chargeback" mechanism, this is some really useful information
writing here seems to have triggered some events..
Yesterday F.R Custom reels has posted something about "problems" on his facebook page; basically he has created an email address (problem@custom-reels.de) and is asking anyone who has had any problems to write to the aforementioned address. It could be a start in the direction to solve all the problems, or it could be a way to take more time.. will see.
TBH there's still a part of me that thinks that he's only disorganized and not a bad person and I hope that this situation ends well. Will put some updates later.. I hope..
I'd like to thank Wilberforce for the hint about the "chargeback" mechanism, this is some really useful information
In reply to Post #34
How did this end, did you receive the delivery?
How did this end, did you receive the delivery?
In reply to Post #35
Hello,
no, I have not received my package, nor my money back. Frank doesn't answer to the phone, doesn't answer to my whatsapp messages or calls.. but if I ask some friends to write him, he will answer in few minutes!! Do you remember the "problem@custom-reels.de" thing? Yeah, you guessed it, all you will get from writing to that address is an automated email:
https://i.postimg.cc/JhStFxZn/Untitled.png
Basically the guy just disappeared. Oh, I forgot, he is advertising a new product, look here:
https://i.postimg.cc/BQt980Rr/Untitled2.png
A brand new "custom hand made rod pod made in Germany". This is the new version, not the old one I was supposed to get. Who wants to try to get it? Solid product, all you have do is pay and wait.. wait... wait a little bit more...The next month it will be 1 year for me.
Honestly, I know I will never get the items I ordered and paid for; there's no reason for letting someone wait 1 year, except steal his money.
I hope no one is treated the way I was, anyway guys, be careful.
Hello,
no, I have not received my package, nor my money back. Frank doesn't answer to the phone, doesn't answer to my whatsapp messages or calls.. but if I ask some friends to write him, he will answer in few minutes!! Do you remember the "problem@custom-reels.de" thing? Yeah, you guessed it, all you will get from writing to that address is an automated email:
https://i.postimg.cc/JhStFxZn/Untitled.png
Basically the guy just disappeared. Oh, I forgot, he is advertising a new product, look here:
https://i.postimg.cc/BQt980Rr/Untitled2.png
A brand new "custom hand made rod pod made in Germany". This is the new version, not the old one I was supposed to get. Who wants to try to get it? Solid product, all you have do is pay and wait.. wait... wait a little bit more...The next month it will be 1 year for me.
Honestly, I know I will never get the items I ordered and paid for; there's no reason for letting someone wait 1 year, except steal his money.
I hope no one is treated the way I was, anyway guys, be careful.
In reply to Post #36
Tripod ordered & paid in June, only once answer to the question when delivery would take place,
but no further answer to emails or delivery(date).
After three months started claim with Paypal and immediate response that delivery was delayed due to missing materials, this would be solved the same week.
They now stated: Tripod was only going to be delivered when claim was withdrawn.
However, if you withdraw a claim, your complaint will lapse and it cannot be reactivated.
Strange way of doing business, so went on one step further with the claim.
Tripod ordered & paid in June, only once answer to the question when delivery would take place,
but no further answer to emails or delivery(date).
After three months started claim with Paypal and immediate response that delivery was delayed due to missing materials, this would be solved the same week.
They now stated: Tripod was only going to be delivered when claim was withdrawn.
However, if you withdraw a claim, your complaint will lapse and it cannot be reactivated.
Strange way of doing business, so went on one step further with the claim.
Reading all of this thread I've come to the conclusion that not just anyone can talk to Frank as Frank needs a word with himself first.
Post on their Facebook page states no more orders or shipping to the UK
In reply to Post #39
Don't live in UK,
Don't live in UK,
In reply to Post #40
Neither do I. There's something wrong with this dude and it's not about comms.
Some time ago I even asked a friend to write him and ask for the new tripod, pretending to be interested in buying one: "ready to be built after payment" he said.
Neither do I. There's something wrong with this dude and it's not about comms.
Some time ago I even asked a friend to write him and ask for the new tripod, pretending to be interested in buying one: "ready to be built after payment" he said.
In reply to Post #41
https://www.youtube.com/watch?v=N9TapFa_QBo
Look at this comment:
https://i.postimg.cc/Wbhp4BMh/Untitledxxx.png
..one more happy customer.
It's really sad to think that he invested time and money to develop a really nice product but ended up scamming people.
https://www.youtube.com/watch?v=N9TapFa_QBo
Look at this comment:
https://i.postimg.cc/Wbhp4BMh/Untitledxxx.png
..one more happy customer.
It's really sad to think that he invested time and money to develop a really nice product but ended up scamming people.
In reply to Post #42
He's still posting on Instagram today 🤷♂️
He's still posting on Instagram today 🤷♂️
In reply to Post #43
Recieved refund from paypal.
Recieved refund from paypal.
In reply to Post #44
good to hear that ciprinus, you've done the right thing
good to hear that ciprinus, you've done the right thing
In reply to Post #44
I experienced it aswel. Absolutely shocking! Said he'd posted item 3 x and Blamed customs. I think he's full of horse!! Ended up commenting on few posts and soon got a refund
I experienced it aswel. Absolutely shocking! Said he'd posted item 3 x and Blamed customs. I think he's full of horse!! Ended up commenting on few posts and soon got a refund
Hi guys I bought a few bits of him in the past that was ok. However frank developed some internals desperately needed for the shimano techs 10000 xt's however after payment he has disappeared and will not respond to messages. Looking to spread the word that people should steer clear.
In reply to Post #47
There is a limited audience on the forums these days.
If this guy is a genuine rip off merchant then spread the word far and wide and reach the masses.
Facebook, instagram, twitter, etc.
There is a limited audience on the forums these days.
If this guy is a genuine rip off merchant then spread the word far and wide and reach the masses.
Facebook, instagram, twitter, etc.
Glad i read this thread was gonna send my reels off this winter... 
In reply to Post #48
He ****ed me about for over a year painting my tournies. Seems I was one of the lucky ones in the fact I got them back, plenty of people have gone through small claims court and done him over the years for failure to send items at all.
He ****ed me about for over a year painting my tournies. Seems I was one of the lucky ones in the fact I got them back, plenty of people have gone through small claims court and done him over the years for failure to send items at all.
Hello guys,
just a quick update: never got my tripods nor my money. After a few times where he repeatedly reiterated that I would get what I ordered, the guy simply stopped responding.
just a quick update: never got my tripods nor my money. After a few times where he repeatedly reiterated that I would get what I ordered, the guy simply stopped responding.
Yes mate the geezer is a scam took money for some new parts he was working on and won't respond I can only hope I have a business trip that way soon
Guys steer we'll clear and let your mate know
Guys steer we'll clear and let your mate know
In reply to Post #51
Send a letter before claim and I'm sure it'll be sorted. The threat of court action to recover your items will give him a scare. Especially if everyone in your situation does it (which seems like a few of you). It's a case you will always win because they've failed to provide a service you've paid for so even if it did go to court you'd be winning + having your costs paid too.
Send a letter before claim and I'm sure it'll be sorted. The threat of court action to recover your items will give him a scare. Especially if everyone in your situation does it (which seems like a few of you). It's a case you will always win because they've failed to provide a service you've paid for so even if it did go to court you'd be winning + having your costs paid too.
In reply to Post #53
Does that apply to companies in different countries? This guy is based in Germany
Does that apply to companies in different countries? This guy is based in Germany
In reply to Post #54
no idea to be honest. There will be an equivalent in Germany though. Worth looking in to though
no idea to be honest. There will be an equivalent in Germany though. Worth looking in to though
In reply to Post #54
no idea to be honest. There will be an equivalent in Germany though. Worth looking in to though
no idea to be honest. There will be an equivalent in Germany though. Worth looking in to though
In reply to Post #56
How on earth is this con-artist not in prison, yet alone still in business?
In reply to Post #58
No idea mate. I have spoken to the authorities and a claim of fraudulent business transaction has been opened.
No idea mate. I have spoken to the authorities and a claim of fraudulent business transaction has been opened.
In reply to Post #59
Hello, I also have problems with this gentleman. I asked him to renovate and repaint the reels of my now deceased father. He indicated that it is not a problem, but it has now been 1.5 years and I have not received any response to emails, telephone calls or WhatsApp. I have now hired a lawyer and also filed a police report and will continue to the bitter end as long as I get the reels back including all costs incurred. I have been very patient and polite, but now there really has to be a solution. Hope you all had not have the same experience.
Hello, I also have problems with this gentleman. I asked him to renovate and repaint the reels of my now deceased father. He indicated that it is not a problem, but it has now been 1.5 years and I have not received any response to emails, telephone calls or WhatsApp. I have now hired a lawyer and also filed a police report and will continue to the bitter end as long as I get the reels back including all costs incurred. I have been very patient and polite, but now there really has to be a solution. Hope you all had not have the same experience.
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