Broke my jag digging stick yesterday morning, sent Jag a photo of it, so just got back home from a 24 hour trip,(incidentally my longest trip on the bank all year, I’ve definitely got to try and change that, waking up by the lake is quite special).

Any how there’s a new digging waiting for me at home.
What a great customer service from Jag.
Thank you to Alex for sorting this out so promptly.

In reply to Post #1
second to none is jags customer service, they stick to their word and resolve problems very quickly

I’ve a prolite bankstick which the threaded head part came slightly lose, was like it a while but eventually spun slack and came off.
Messaged Jag to ask what they would recommend to glue it back on with a pic.
Got a reply saying they would sort it and send it to them for repair

Which I did
Was well pleased with the service

Thanks for sharing this it’s always great to hear and I’ll be sure to pass the comments on to alex and the rest of the team


Rest assured we’re here to help and we also provide an extensive warranty with our bankware

JAG Products bankware comes with a standard 10-year manufacturer's warranty covering defects in materials and workmanship during normal and customary use

Best customer service and products in the business by far. You hardly ever need it but nice to know its there if you do.