Hello all,
Have any of you experienced problems with the customer service of the aforementioned company? Don't know if it's me being finicky, but I feel their customer service is awful!
Have any of you experienced problems with the customer service of the aforementioned company? Don't know if it's me being finicky, but I feel their customer service is awful!
In reply to Post #1
I've just returned a faulty bivvy to them, had to chase for the refund but they were quite responsive.
I've just returned a faulty bivvy to them, had to chase for the refund but they were quite responsive.
In reply to Post #1
Some time back I had a faulty scull cap. Sent them pictures and they posted a new one out that day. Told me to keep the old one.
Some time back I had a faulty scull cap. Sent them pictures and they posted a new one out that day. Told me to keep the old one.
In reply to Post #1
I returned a bivvy as it had a few issues,,they did offer to send me bits to repair it, but I declined and they were good to their word , collected it and was refunded.
I returned a bivvy as it had a few issues,,they did offer to send me bits to repair it, but I declined and they were good to their word , collected it and was refunded.