After seeing the thread about Carpbandits Cyprinus bivvy I thought I'd post a link to some info that may help others. Goods must be fit for purpose and last a reasonable amount of time, so I would suggest a £500 bivvy that develops a fault after 2 years is not fit for purpose. The other advice is pay for ANYTHING over £100 with a credit card as it offer you protection in these cases.
https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/?_ga=2.89424414.422704964.1671887527-857435247.1671887527
https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/?_ga=2.89424414.422704964.1671887527-857435247.1671887527
In reply to Post #1
Even part of the payment on a credit card is good for this. (Thanks Martin Lewis)
Even part of the payment on a credit card is good for this. (Thanks Martin Lewis)
In reply to Post #2
A debit card with the visa logo offers alot of protection too,I used something called charge back last year.I did not know it existed until my bank told me and got me all my money back from a scam website
A debit card with the visa logo offers alot of protection too,I used something called charge back last year.I did not know it existed until my bank told me and got me all my money back from a scam website
In reply to Post #2
Yep, if the goods are at least £100 and you pay £1 on the credit card and the rest cash you are covered.
Yep, if the goods are at least £100 and you pay £1 on the credit card and the rest cash you are covered.
In reply to Post #1
If you go a penny into an overdraft, you're covered as well.
Don't forget, there's also a difference if you've used it twice, or 4 days a week, every week in that time as well. And if you were given it as a present. Also, your contract is with the tackle shop, not the manufacturer
If you go a penny into an overdraft, you're covered as well.
Don't forget, there's also a difference if you've used it twice, or 4 days a week, every week in that time as well. And if you were given it as a present. Also, your contract is with the tackle shop, not the manufacturer
In reply to Post #5
Unless purchased directly from the manufacturer
Unless purchased directly from the manufacturer
In reply to Post #6
Who are then the tackle shop
Maybe should have put “retailer”
Who are then the tackle shop
Maybe should have put “retailer”
In reply to Post #7
“Some” people go direct to the manufacturer instead of the shop they bought from and then they moan that they can't get any help from the manufacturer, so it's manufacturer gets the bad reviews because they don't help.
Xyz customer service is shocking
I bought xxx it broke and they won't answer my calls emails etc
See it loads on here
“Some” people go direct to the manufacturer instead of the shop they bought from and then they moan that they can't get any help from the manufacturer, so it's manufacturer gets the bad reviews because they don't help.
Xyz customer service is shocking
I bought xxx it broke and they won't answer my calls emails etc
See it loads on here
In reply to Post #8
Correct. Always return goods to the point of purchase as your contract is with them not the manufacturer.
If you actually skip the middle man your affecting your rights.
The manufacturer has no idea who you are and your not his customer so can and will refuse to help you.
Correct. Always return goods to the point of purchase as your contract is with them not the manufacturer.
If you actually skip the middle man your affecting your rights.
The manufacturer has no idea who you are and your not his customer so can and will refuse to help you.
In reply to Post #9
Powerporters from prestige are available direct only and you get 12 month warranty,your details are held on their system during your warranty period.If you have any issues they can sort it no problem at all
Powerporters from prestige are available direct only and you get 12 month warranty,your details are held on their system during your warranty period.If you have any issues they can sort it no problem at all
any problems with jag the best and quickest way to sort any problems out is direct with them...1st class service it is too.
In reply to Post #10
12 month warranty is a starting point lol
But as you say direct only that means your contract is with them
12 month warranty is a starting point lol
But as you say direct only that means your contract is with them
In reply to Post #11
but,they don't have to deal with you if they don't want to
but,they don't have to deal with you if they don't want to
In reply to Post #13
they don't,but they do...spot on service.
they don't,but they do...spot on service.