I have the Sonik AXS Bivvy. (bought in October). Packng it down on Saturday, one of the webbing straps that connects the material to the frame snapped.

I e-mailed them Sunday afternoon, got a response Monday morning and replacement part arrived in the post today!

So well done Sonik. Take a bow. Fantastic customer service!

In reply to Post #1
Yep I've had to use sonik customer service once as the item I purchased of eBay the eBay seller wouldn't answer my messages to get the item replaced and so contacted sonik directly and they were very helpful sent a replacement part within a couple of days

Between sonik and century ive found the best bar a long way the best customer service ive experienced
Bent over backwards to sort me out with replacements asap
From me

In reply to Post #1
Same here needed a replacement pole for my AXS
One was sent in the post within days 👍

Contacted them twice over the years with questions about their products, got a response within hours, friendly and helpful.

So, this year i was in the market for some rods. The daiwa's from the uk took a bit too long, so cancelled. Then i saw some gravity rods of sonik, and because they have been friendly and helpful, i took a second look and bought them. Nice rods btw, but this is a prime example of what good customer care results in.

I've literally just bought the Sonik AXS bivvy so to hear the customer service is good is great incase I ever have any issues.