I agree on that front no other company would of came on here to apologise so he has my respect for doing that. I have had my say and have no intention of bad mouthing the company I have friends who use there bait and rate it highly. However I do believe that carp Angler's in general need to stick together and out bad service because it's the only way to help other people out from making the same mistake. But nothing but respect for coming on and apologising

In reply to Post #44

I'm ordering the 50kg deal end of the month.I emailed DNA about the situation regarding the krill shortage and the answers I got and how helpful they were was superb.We all have bad moments but to hold your hands up and apologise is also showing they care about their customers.
Wayne is just over sensitive,it comes from his Napolean complex but you never know DNA might look after him if he gets in touch

In reply to Post #36
Hi Jason

Thank you for taking the time to respond to my earlier post. Ive read your reply and it seems that any offence was unintentional and it seems more a case of perhaps crossed wires when you were under the cosh a bit. These things happen, I must admit I was a bit put out at the time as I wasnt sure what Id done to justify the response I got, but your post explains what happened and Ive got no reason to think that it was anything other than a genuine mistake, so I thank you for your apology. It takes a big person to come onto a public forum and apologise when so many other people might have either ignored it or gone on the defensive. I also think it speaks volumes that so many of your customers were quick to come to your defence and share their positive experiences of DNA.

If you happen to see me at a show, i'll have a handshake waiting for you.

all the best
wayne

In reply to Post #48
trust you to think about getting a freebie. bloody cheapskate. and i will have you know i think im taller than Napolean (just)

In reply to Post #50

Good on you Jason

In reply to Post #49
I hope Jason is short he might throw his back reaching down to your level to shake your hand

In reply to Post #49
Thank you very much for your reply Wayne. I think it is a case of both crossed wires and being under pressure. There is no excuse for it though as a few have said so again i do apologise for that. Make sure you come up at the next show and i'll buy you a beer.

In reply to Post #53
Outstanding boys, the way business should be done

In reply to Post #53
Make it a shandy,he gets short man syndrome when he's drunk

In reply to Post #53
Look forward to it

In reply to Post #55
Oi. I'll have you know I once drink three whole cans of Top Deck. I'm a legend round these parts.

In reply to Post #57

In reply to Post #57
With a straw?

In reply to Post #59
Leave it out. What do you think I am? Some kind of alcoholic? If you must know I drank it from a frosted glass supplied by my butler Jeeves.