In reply to Post #43
I had it with UPS over my dymag landing net they admitted the van helper had done the fake signature and excepted full responsibility and offered to refund but luckily the net turned up as a neighbour had seen what happened and took it in for safe keeping.Hope you get it sorted but don't let the matter drop
I had it with UPS over my dymag landing net they admitted the van helper had done the fake signature and excepted full responsibility and offered to refund but luckily the net turned up as a neighbour had seen what happened and took it in for safe keeping.Hope you get it sorted but don't let the matter drop
Oh don't worry lads I won't just let it go, just thing it's disgusting we work for our items we order why should someone just get away with stealing it?
I bet there's a lot of Angling Direct customers posting on and reading this thread, myself included. I'm sure it wouldn't do any harm to send a link to their customer services. They'll be a big account for the courier and should be exerting pressure to get the theif identified and dealt with.
In reply to Post #48
It would certainly put me off using Erics. They have the contract with the courier company, not the customer, so they should be doing what they can to sort this out.
It would certainly put me off using Erics. They have the contract with the courier company, not the customer, so they should be doing what they can to sort this out.
In reply to Post #49
its Angling Direct isnt it ?
its Angling Direct isnt it ?
In reply to Post #50
oops amended now
oops amended now
In reply to Post #50
It's a mixture of ad and erics keep up Gerry
It's a mixture of ad and erics keep up Gerry
Just an observation here, but I think the driver must have delivered the item to the wrong address
Have you checked the delivery address with AD?
Is there a similar address nearby, as in such an such ave/drive/ etc instead of road/street?
Perhaps somebody locally has your item and just waiting for you to knock on their door?
Have you checked the delivery address with AD?
Is there a similar address nearby, as in such an such ave/drive/ etc instead of road/street?
Perhaps somebody locally has your item and just waiting for you to knock on their door?
A lot of carrier companies send you a text to say 'parcel delivered' when it hasn't been.
The driver can only adjust the delivery schedule once if he/she gets delayed, so they simply sign off the parcel as delivered. Most drivers will take it back to depot at end of day, where they send a delayed delivery text, or try to put it somewhere 'safe'.
I have had a delivery go missing that I paid for by Paypal from a tackle manufacturer. The email invoice was correctly addressed, the Paypal receipt was correctly addressed, and I got a text saying parcel delivered, only it hadn't been. Obviously I debated it, and the Paypal refunded my money within 24 hours.
A week later the woman from number 9 came to my flat at number 6 with a parcel, which her daughter had signed for while she was housesitting.
The parcel advice note and label were correctly addressed, but the carrier delivery manifest stickers were addressed to number 9.
The driver can only adjust the delivery schedule once if he/she gets delayed, so they simply sign off the parcel as delivered. Most drivers will take it back to depot at end of day, where they send a delayed delivery text, or try to put it somewhere 'safe'.
I have had a delivery go missing that I paid for by Paypal from a tackle manufacturer. The email invoice was correctly addressed, the Paypal receipt was correctly addressed, and I got a text saying parcel delivered, only it hadn't been. Obviously I debated it, and the Paypal refunded my money within 24 hours.
A week later the woman from number 9 came to my flat at number 6 with a parcel, which her daughter had signed for while she was housesitting.
The parcel advice note and label were correctly addressed, but the carrier delivery manifest stickers were addressed to number 9.
In reply to Post #1
they are extremely slow after 10% weekends sadly.
they are extremely slow after 10% weekends sadly.
In reply to Post #55
ive ordred three seprate things from AD in the last three weeks and all of my items have been delivered next day,. i guess i have been lucky!!
ive ordred three seprate things from AD in the last three weeks and all of my items have been delivered next day,. i guess i have been lucky!!
In reply to Post #40
Couldn't make it up couldn't you!!! Hope you get your money back mate, even just out of principle
Couldn't make it up couldn't you!!! Hope you get your money back mate, even just out of principle
In reply to Post #21
I have no guilt in using ebay. If companies don't want to use it as a platform then more fool them. Its like companies that fail to use any form of card terminals. If you want to let money walk past your shop door then thats down to you.
If a bloke selling one book at a carp show can provide a card terminal then I fail to see why businesses cannot sell online.
Adapt or die.
I have no guilt in using ebay. If companies don't want to use it as a platform then more fool them. Its like companies that fail to use any form of card terminals. If you want to let money walk past your shop door then thats down to you.
If a bloke selling one book at a carp show can provide a card terminal then I fail to see why businesses cannot sell online.
Adapt or die.
In reply to Post #56
used AD last week for 5 items that were 'in stock' to get a notification from them a couple of days later that delivery would be 2 weeks as items i ordered were now 'out of stock'.lucky i wasnt planing a trip this weekend !
used AD last week for 5 items that were 'in stock' to get a notification from them a couple of days later that delivery would be 2 weeks as items i ordered were now 'out of stock'.lucky i wasnt planing a trip this weekend !
In reply to Post #59
Good to see I'm not the only one receiving poor service from AD.
Ordered new reels Thursday on a priority delivery for an extra £7.
Told they'll be here tomorrow now which is well outside the 48hrs promised.
Kent Tackle provide a much better service and will use them from now on!
Good to see I'm not the only one receiving poor service from AD.
Ordered new reels Thursday on a priority delivery for an extra £7.
Told they'll be here tomorrow now which is well outside the 48hrs promised.
Kent Tackle provide a much better service and will use them from now on!