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Nash customer support (50 posts / 5,443 views)
esoxlucious esoxlucious
Posts: 1,824
Post #16 1 Feb 2022 18:04
0
In reply to Post #10
Yes braders got to get a bite somehow 😁you are actually right though I haven't been going fishing wife has cancer not what you expect at 48 so no way am I leaving her couldn't relax knowing she's at home spewing up
braders1978 braders1978
Posts: 18,195
Post #17 1 Feb 2022 18:27
0
In reply to Post #16
I was replying to Wayne,sorry about your wife.I hope she is going to be OK,life can be cruel at times
Defiant.one Defiant.one
Posts: 4,344
Post #18 1 Feb 2022 18:29
0
In reply to Post #1
Nothing has changed then

Not owned a molecule of Nash Gear/bait for near on 20 years, I remember giving that dammed Titan I had a full blown “Viking Funeral “ after being tortured by Chinese water torture all f'in night, drip, drip ,drip ..................... I smoked the odd cigar back then and remember a mate coming running up to me as I was having a true “Hamlet moment” sat on a dry stone wall near my swim, were a pile of branches had been piled up for burning - along with the Titan on top going up in smoke – utter bliss
wandle1 wandle1
Posts: 7,469
Post #19 1 Feb 2022 18:58
0
In reply to Post #18
Agreed...

One night,it rained hard,I was under my mk1 straightbar Titan, with alloy unpainted poles version,so not a drop of water came in...so why am I mentioning this....?

Well,the rain hitting on the outside,made the condensation ,come off on the inside which soaked everything, so it's weird saying the bivvy was waterproof, but leaked at the same time,..


'Designed to front mother nature and win'...!

Gave mine away ,and bought a cypry dome,I'm still threading those poles as we speak..literally 😄
crag crag
Posts: 146
Post #20 1 Feb 2022 21:28
0
In reply to Post #1
Never had a problem. My first dealings with them were in the 90's when I put a hole through my Titan.
After a phone call on the following Monday morning, I had it in the post by lunchtime, and it was at my door when I got home on Wednesday, repaired, free of charge.

Sent some hooks back as they had a problem, and received a batch load in return post. Had the same problem with some Fox hooks and Fox didn't even acknowledge me after several attempts.

Only this year, I had a problem with a cluple of clips on a rucksack. Had it replaced within a week.

They can't be that mad for the majority or they wouldnt have been in business for so long. It's just unfortunate somebody has got to be the unlucky one
pumba pumba
Posts: 905
Post #21 1 Feb 2022 22:16
0
In reply to Post #1
Can you not got back through bank statements to see where you purchased it? and then if they can't do anything, get a refund from them?
Halfcentury
Posts: 1,284
Post #22 2 Feb 2022 08:50
0
In reply to Post #9
Make that 3. Use my gear a lot. No problems.
Bivvybug Bivvybug
Posts: 2,458
Post #23 2 Feb 2022 09:38
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In reply to Post #22
Only 3 that's a good percentage and even they say they had broken poles ect
Calabro
Posts: 335
Post #24 2 Feb 2022 10:06
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In reply to Post #8
I didn't know this was a poll?

Anyway, usually people that had negative experiences tend to be more vocal and 95% of carp gear is cheaply made and overpriced
oldgeezer oldgeezer
Posts: 27,037
Mr Linky Poo
Mr Linky Poo Post #25 2 Feb 2022 10:22
0
I bought one of the early Nash Indulgence 5 Season Sleep System SS3
and one day packing up in a hurry as it had started to rain I was a bit heavy handed and when I folded it I bent the bars of the frame !
I phoned them and explained honestly what had happened it was Kevin that answered as he has a easily recognised voice he took down my details and said they had a demo bedchair they would strip and send me the bars as they did not have any spares at the moment a couple of days later a set of bars arrived

esoxlucious esoxlucious
Posts: 1,824
Post #26 2 Feb 2022 11:09
0
In reply to Post #21
Had enough going to bin it if anyone wants it they can pick it up they can have it as selling the wrap and zip on front grounsheet and poles i have enough going on without being pissed about by a poor company .When i rang tracker the instant reply was no problem where do you want the pole sending .Spent about 2 mins on the phone and most of that was giving address and card details.Broke the tempest twice the first time they replaced no questions asked foc.The second time i paid as i told them it was my fault
braders1978 braders1978
Posts: 18,195
Post #27 2 Feb 2022 11:14
1
In reply to Post #24
Good job it's not a Nash poll (pole) it would bend or snap 😉
Bivvybug Bivvybug
Posts: 2,458
Post #28 2 Feb 2022 11:20
0
In reply to Post #27
The-Heff The-Heff
Posts: 3,404
Post #29 2 Feb 2022 11:26
0
In reply to Post #1
I think as anglers we expect way too much from these companies direct. Some are happy to help, but im not sure others should be criticised for not dealing directly with the public.

If you have an issue with a pair of trainers, you dont go direct to nike or adidas (other brands are available), you go to point of sale. Im sure of you went direct to the manufacturer, they would ignore you.

Im not sure you can blame nash for you not remembering the point of sale. Have you searched your emails. Maybe try a local tackle shop with a nash account and see if they are able to help you out.

I dont buy nash, before anyone suggests im a fanboy, there is nothing they do that i cant find a better alternative from elsewhere.

One suggestion is to maybe stop breaking stuff, then you wont have to replace it
braders1978 braders1978
Posts: 18,195
Post #30 2 Feb 2022 12:11
0
In reply to Post #29
Adidas have a superb customer service as alot of big names now have their own websites to order from.Gymshark are another,great customer service but their gear is junk,Castore fantastic product and so is their service.Alot of the time the manufacturer is willing to go above and beyond so you buy their products again,Nash it seems don't give a F.F
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