In reply to Post #15
Always had excellent service at competitive prices . Unfortunately there will always be the odd occasion with most companies where things don't go to plan . I hope everything works out for you .
Always had excellent service at competitive prices . Unfortunately there will always be the odd occasion with most companies where things don't go to plan . I hope everything works out for you .
In reply to Post #1
I use them alot,never had any issues at all,competitive prices as well,
hope you get sorted out
I use them alot,never had any issues at all,competitive prices as well,
hope you get sorted out
o bought 3 wychwood alarms for my lad,2 broke on the first outing...sent them back got a refund within days..
Great service...however this was a few years ago before they got alot bigger than they are now.
Great service...however this was a few years ago before they got alot bigger than they are now.
Always found them great to deal with.
Although this isn't any solace to O.P's situation, they're on limited staff and are flat out. The amount of sales they do is mind blowing, all of that bundled together and there will unfortunately be problems here and there.
I too dislike not being able to call up. I should ask them next time for the reason as to why; my initial thoughts on this would be the high volume of calls and halfwits rattling on about Berners was probably the catalyst why they knocked the calls on the head.
They're a decent bunch and from what I've seen, they do their level best and that they're polite. Something that people should be aware of is that where they're situated, it gets flooded loads, so delays when there's heavy rain is inevitable.
Although this isn't any solace to O.P's situation, they're on limited staff and are flat out. The amount of sales they do is mind blowing, all of that bundled together and there will unfortunately be problems here and there.
I too dislike not being able to call up. I should ask them next time for the reason as to why; my initial thoughts on this would be the high volume of calls and halfwits rattling on about Berners was probably the catalyst why they knocked the calls on the head.
They're a decent bunch and from what I've seen, they do their level best and that they're polite. Something that people should be aware of is that where they're situated, it gets flooded loads, so delays when there's heavy rain is inevitable.
I used to pretty much exclusively use them for my bigger bits of tackle as they used to be decent and always a good price. They will never see a penny of my money again though.
Fancied a full scope set up so ordered a load of stuff off them through eBay as the prices were slightly cheaper than their website? Wasn't thousands and thousands of pound but about £1500 worth. Got the tracking details and was told it was delivered but it wasn't. Checked the tracking and it had been delivered to Onger (where they're based) messaged them and all they kept sending me was the tracking details. Explained that if they actually checked the details they would see I haven't had my stuff delivered. I was chasing them for updates and was ignored for weeks and weeks. Both emails and eBay messages were ignored.
In the end I left negative feedback and opened up a dispute with eBay. Literally within minutes of doing this I had 2 people from TFT messaging me on eBay trying to sort it out. They said the parcel for some reason had “gone missing” (even though the tracking shows it was delivered back to them) and they would get my order sent straight back out but unfortunately a couple items were now out of stock and I could pay a bit more for an alternative or have a refund. I chose a refund and was told my parcel will be with me the next day. Surprise surprise no parcel turned up and I had another week or so of ignored messages until I get a message telling me the parcel is ready to go but they are waiting for me to tell them what I wanted to do about the out of stock items? I told them that I'd already said I wanted a refund and was told that's fine and parcel will be with me the next day and that now this was getting beyond a joke and to just refund me for the whole order and I'd get it all somewhere else. Another amount of time went by without any contact or refund so I message them again and actually got a reply fairly quick saying they are still waiting for me to tell them what they want me to do? I mean I don't know how much clearer I could of been with saying I want a full refund 😂 by now it was a Wednesday and I had a trip planned for the Friday and wanted to use my new stuff so said to them if they can get my stuff to me by Thursday I'll have it but if not I want a refund. Stuff came the next day
I'm now blocked from buying anything off them on eBay 😂😂
Now I finally had my new rods and reels etc I was happy, short lived though as one of the scopes snapped on a cast (not TFT's problem as they don't make them) so I messaged them about it and they told me to contact Nash as it's a manufacturer issue. Contact Nash and they say I have to go through the shop as that's the point of sale and they know this as Nash don't deal direct with the public 🙄 go back to TFT and tell them Nash said they have to order the replacement the replacement tip and Nash will send it to them and they send on to me and that they have that tip in stock. TFT say no problem and they've ordered it and will have it the next day and they will send it straight out so I'll have it the day after and that they are sorry for all the agg I've had with this order. A few days/week go by and guess what? No new tip section. Various un replied messages go by so I decided to ring Nash again and surprise surprise Nash say they haven't ordered any spare tip sections. Various messages sent again with no reply's then out of the blue a while later a tip section turns up
That's enough to make me never hand over any money ever again
Fancied a full scope set up so ordered a load of stuff off them through eBay as the prices were slightly cheaper than their website? Wasn't thousands and thousands of pound but about £1500 worth. Got the tracking details and was told it was delivered but it wasn't. Checked the tracking and it had been delivered to Onger (where they're based) messaged them and all they kept sending me was the tracking details. Explained that if they actually checked the details they would see I haven't had my stuff delivered. I was chasing them for updates and was ignored for weeks and weeks. Both emails and eBay messages were ignored.
In the end I left negative feedback and opened up a dispute with eBay. Literally within minutes of doing this I had 2 people from TFT messaging me on eBay trying to sort it out. They said the parcel for some reason had “gone missing” (even though the tracking shows it was delivered back to them) and they would get my order sent straight back out but unfortunately a couple items were now out of stock and I could pay a bit more for an alternative or have a refund. I chose a refund and was told my parcel will be with me the next day. Surprise surprise no parcel turned up and I had another week or so of ignored messages until I get a message telling me the parcel is ready to go but they are waiting for me to tell them what I wanted to do about the out of stock items? I told them that I'd already said I wanted a refund and was told that's fine and parcel will be with me the next day and that now this was getting beyond a joke and to just refund me for the whole order and I'd get it all somewhere else. Another amount of time went by without any contact or refund so I message them again and actually got a reply fairly quick saying they are still waiting for me to tell them what they want me to do? I mean I don't know how much clearer I could of been with saying I want a full refund 😂 by now it was a Wednesday and I had a trip planned for the Friday and wanted to use my new stuff so said to them if they can get my stuff to me by Thursday I'll have it but if not I want a refund. Stuff came the next day
I'm now blocked from buying anything off them on eBay 😂😂
Now I finally had my new rods and reels etc I was happy, short lived though as one of the scopes snapped on a cast (not TFT's problem as they don't make them) so I messaged them about it and they told me to contact Nash as it's a manufacturer issue. Contact Nash and they say I have to go through the shop as that's the point of sale and they know this as Nash don't deal direct with the public 🙄 go back to TFT and tell them Nash said they have to order the replacement the replacement tip and Nash will send it to them and they send on to me and that they have that tip in stock. TFT say no problem and they've ordered it and will have it the next day and they will send it straight out so I'll have it the day after and that they are sorry for all the agg I've had with this order. A few days/week go by and guess what? No new tip section. Various un replied messages go by so I decided to ring Nash again and surprise surprise Nash say they haven't ordered any spare tip sections. Various messages sent again with no reply's then out of the blue a while later a tip section turns up
That's enough to make me never hand over any money ever again
In reply to Post #6
I've bought bits of stuff regularly off them, mostly through ebay and never had any difficulty. Not really expensive stuff as that mostly goes through JR, but yes no issues for me.
I've bought bits of stuff regularly off them, mostly through ebay and never had any difficulty. Not really expensive stuff as that mostly goes through JR, but yes no issues for me.
Just read all the posts in this thread, it amazes me how much trouble people are having with new items of tackle, it seems us anglers are just being sold a pile of sh1te!!
In reply to Post #20
Nash should provide 3 tip sections for every scope, just to be sure. The original will always snap.
Nash should provide 3 tip sections for every scope, just to be sure. The original will always snap.
In reply to Post #3
Sent two things back last Thursday was refunded for both on the Friday.
Never had anything but exceptional service from TFT.
Sent two things back last Thursday was refunded for both on the Friday.
Never had anything but exceptional service from TFT.
In reply to Post #20
I get it isn't doable for everyone but local shops can sometimes price match and cant really get away with fobbing you off, nor do they usually want to.
I do wish one day we could get back to the local fishing shops of old, run by anglers and with an individual feel, but I think the way the sport grows and how unbelievably vast tackle selections are now means that will never happen. I reckon you'd need at least half a million to set up a decent well stocked shop, accomodating all the brands people want
Sorry to reminisce, hope you have better experiences with the next company
I get it isn't doable for everyone but local shops can sometimes price match and cant really get away with fobbing you off, nor do they usually want to.
I do wish one day we could get back to the local fishing shops of old, run by anglers and with an individual feel, but I think the way the sport grows and how unbelievably vast tackle selections are now means that will never happen. I reckon you'd need at least half a million to set up a decent well stocked shop, accomodating all the brands people want
Sorry to reminisce, hope you have better experiences with the next company
I ordered a new sleep system before Xmas only to be told that despite showing as available on their website, it wasn't. To be fair they said immediately that I could have a refund or wait two weeks for new stock to arrive. I waited two weeks and the new item turned up.
So not a great experience but I liked the way they resolved the issue.
So not a great experience but I liked the way they resolved the issue.
In reply to Post #23
But they don't do they....still why let the truth get in the way of a good slagging off opportunity...
But they don't do they....still why let the truth get in the way of a good slagging off opportunity...
Never had a problem so far. Have ordered end tackle, rods and a pair of 5500xtc reels of which were ordered Friday last week and came today as per postage selected.
Would and will gladly use TFT again and have a plan to get TX2's in 2.75 corks from them when funds allow
Would and will gladly use TFT again and have a plan to get TX2's in 2.75 corks from them when funds allow
In reply to Post #29
Never had a problem with TFT I'm fortunate to live close enough to pick up rather than wait for Delivery.
Never had a problem with TFT
I'm fortunate to live close enough to pick up rather than wait for Delivery.
In reply to Post #30
Ordered a bivvy and overwrap Wednesday and it arrived Friday so no complaints from me.
Ordered a bivvy and overwrap Wednesday and it arrived Friday so no complaints from me.