In reply to Post #16
That is my point
Simple customer service Imo
all that's going to happen is you will not use them again
Instead a phone call Or an email will go along way And You will probably have a returning customer
That's why the same shops are way ahead of all the other shops And always get mentioned in threads like this in the positive way
That is my point
Simple customer service Imo
all that's going to happen is you will not use them again
Instead a phone call Or an email will go along way And You will probably have a returning customer
That's why the same shops are way ahead of all the other shops And always get mentioned in threads like this in the positive way
In reply to Post #1
Yep had a couple of problems with invicta angling on eBay just lately with stuff not turning up . Then they say they have sent replacement and that hasn't turned up either bugger all communication from them so had to get ebay to refund me
Yep had a couple of problems with invicta angling on eBay just lately with stuff not turning up . Then they say they have sent replacement and that hasn't turned up either bugger all communication from them so had to get ebay to refund me
Never had any problems at all, used them hundreds of times always first class service .
In reply to Post #1
If you ordered it off ebay and the shop have not supplied tracking details in eBay, you will be able to make a complaint dispute with eBay, it might take a week or so to get your money back, but you will get your money back. I had the same issue with another tackle store/online shop, they said they sent my bivvy, however the tracking number was incorrect and it never come. ebay refunded the money.
Pain in the arse, but at least you arent out of pocket
If you ordered it off ebay and the shop have not supplied tracking details in eBay, you will be able to make a complaint dispute with eBay, it might take a week or so to get your money back, but you will get your money back. I had the same issue with another tackle store/online shop, they said they sent my bivvy, however the tracking number was incorrect and it never come. ebay refunded the money.
Pain in the arse, but at least you arent out of pocket
In reply to Post #12
That's true but it's no different than the reviews you see anywhere, Argos, Amazon, TripAdvisor etc etc, you end up with the 5 star to 1 star rating based on a broad survey of buyers. I very rarely buy anything off eBay with a less than 99% rating for that reason.
Any feedback is better than none and at least it paints a picture for anyone looking.
Based on what I've seen on here over the years about poor service i have ruled out certain rod builders, bait suppliers and tackle shops and spent my money with the ones that seem to have a good reputation, quite often paying more for the piece of mind.
Bought a few bits online last week, had 4 emails about my purchase, tracking number date and time of delivery all confirmed, package as ordered turned up, so definitely use again. In this day and age its a simple thing to put in place but some of these cowboys out there have no interest in doing this as telling lies is far easier and cheaper.
Case in point, Invicta Angling, posts more a less equal good and bad, therefore using them is a bit of a gamble, I'm not willing to take that gamble so they will never see an order from me and no doubt others, their loss because of something that's very easy to rectify its just bad business management and accelerated bankruptcy.
That's true but it's no different than the reviews you see anywhere, Argos, Amazon, TripAdvisor etc etc, you end up with the 5 star to 1 star rating based on a broad survey of buyers. I very rarely buy anything off eBay with a less than 99% rating for that reason.
Any feedback is better than none and at least it paints a picture for anyone looking.
Based on what I've seen on here over the years about poor service i have ruled out certain rod builders, bait suppliers and tackle shops and spent my money with the ones that seem to have a good reputation, quite often paying more for the piece of mind.
Bought a few bits online last week, had 4 emails about my purchase, tracking number date and time of delivery all confirmed, package as ordered turned up, so definitely use again. In this day and age its a simple thing to put in place but some of these cowboys out there have no interest in doing this as telling lies is far easier and cheaper.
Case in point, Invicta Angling, posts more a less equal good and bad, therefore using them is a bit of a gamble, I'm not willing to take that gamble so they will never see an order from me and no doubt others, their loss because of something that's very easy to rectify its just bad business management and accelerated bankruptcy.
In reply to Post #14
That was my problem with 2 orders made on their website. Both time it was showing in stock but when they didn't turn up in a timely manner, i phoned.
First time i phoned, the guy answering sorted it out straight away. With the second order i got the "sent it out today mate" response. Never turned up, so called again. Got the helpful fella, who not only apologised that the item wasn't in stock, but sorted out a replacement product and chucked a load of extra bits (Leads etc). Order placed should have been £24, £45 worth of stuff turned up
Probably won't use them again though..
That was my problem with 2 orders made on their website. Both time it was showing in stock but when they didn't turn up in a timely manner, i phoned.
First time i phoned, the guy answering sorted it out straight away. With the second order i got the "sent it out today mate" response. Never turned up, so called again. Got the helpful fella, who not only apologised that the item wasn't in stock, but sorted out a replacement product and chucked a load of extra bits (Leads etc). Order placed should have been £24, £45 worth of stuff turned up
Probably won't use them again though..
In reply to Post #1
I'm in exactly the same situation for the Gardner bed chair cover, it shows as despatched with royal mail 48 tracked but no actual tracking details and no response to any messages, I've opened a issue via eBay and I'm going to have to source an alternative as I need it for the weekend coming usually 2 weeks is plenty enough time for something to be delivered
I'm in exactly the same situation for the Gardner bed chair cover, it shows as despatched with royal mail 48 tracked but no actual tracking details and no response to any messages, I've opened a issue via eBay and I'm going to have to source an alternative as I need it for the weekend coming usually 2 weeks is plenty enough time for something to be delivered
In reply to Post #23
Terrible service I've blocked them on ebay so I don't accidently buy anything from them again.
Terrible service I've blocked them on ebay so I don't accidently buy anything from them again.
Ordered something from them on ebay Sunday evening and it turned up early this morning, cant fault that.
In reply to Post #1
I reckon this must be a Gardner thing, I reckon they are struggling with stock but rather than keeping their stock up to date, they just let people order and then cross fingers they get the stock in. I ordered a Gardner weigh sling, same as you I received tracking saying to had been dispatched etc and nothing turned up. Had to get a refund in the end. Porr communication too which was disappointing as I'd actually been to the owners house the week before to pick some gear up so would of expected better! Pity for them as I spent £800 last week which would of gone through them but went to angling direct instead
I reckon this must be a Gardner thing, I reckon they are struggling with stock but rather than keeping their stock up to date, they just let people order and then cross fingers they get the stock in. I ordered a Gardner weigh sling, same as you I received tracking saying to had been dispatched etc and nothing turned up. Had to get a refund in the end. Porr communication too which was disappointing as I'd actually been to the owners house the week before to pick some gear up so would of expected better! Pity for them as I spent £800 last week which would of gone through them but went to angling direct instead
In reply to Post #26
I used Essex angling with my refund and I ordered another carp duvet compact on Tuesday afternoon it turned up early this morning great service.
I used Essex angling with my refund and I ordered another carp duvet compact on Tuesday afternoon it turned up early this morning great service.
Never had any grief just good service
In reply to Post #26
The item i bought was a Gardner product.
The item i bought was a Gardner product.
In reply to Post #23
Well, still no item or even the courtesy of a reply via ebay or email and no one seems to answer their phone now.. so guess ill have to open a case get a refund then try and order from elsewhere
Well, still no item or even the courtesy of a reply via ebay or email and no one seems to answer their phone now.. so guess ill have to open a case get a refund then try and order from elsewhere
Nothing but good service have used them for several years