To try an put this in balance I have had several dealings with Carplounge and have found their customer service 2nd to none so not surprised they sorted it pretty quickly 
In reply to Post #15
I didn't "slag then off". I posted so that people did not make the same mistake that I did and when I posted they had told me that a refund was not possible. I then posted again as soon as the situation changed.
Mods - Can the thread be deleted when the X-boat is removed from their website? (Still on there at the moment!!)
I didn't "slag then off". I posted so that people did not make the same mistake that I did and when I posted they had told me that a refund was not possible. I then posted again as soon as the situation changed.
Mods - Can the thread be deleted when the X-boat is removed from their website? (Still on there at the moment!!)
In reply to Post #15
Maybe it was highlighting the problem on here that got them to rectify it?
Wouldn't be the first time something like that has happened.
Maybe it was highlighting the problem on here that got them to rectify it?
Wouldn't be the first time something like that has happened.
In reply to Post #18
Doing what they did and then not issuing the full ammount originally is disgusting.
Doing what they did and then not issuing the full ammount originally is disgusting.
In reply to Post #19
They actually did in euros - It was the conversion from euros that lead to the difference in what I originally got back.
They actually did in euros - It was the conversion from euros that lead to the difference in what I originally got back.
In reply to Post #20
Right, I'm with you.
Right, I'm with you.
In reply to Post #21
is their web site now up to date with stock?
is their web site now up to date with stock?
In reply to Post #22
Think you've quoted the wrong one.
Don't know mate.
Think you've quoted the wrong one.
Don't know mate.
In reply to Post #1
I'm not affiliated with CL but on just reading your post you said
I ordered one midday Monday last week and made the bank transfer the following morning
Then you said
Given that there was ample opportunity to cancel the order before I paid
Is that reasonable, Germany is a hour ahead, possibly giving them 4 hours to notice the mistake. I'm not defending anything else, just seems a little harsh to me. Glad you got it sorted
I'm not affiliated with CL but on just reading your post you said
I ordered one midday Monday last week and made the bank transfer the following morning
Then you said
Given that there was ample opportunity to cancel the order before I paid
Is that reasonable, Germany is a hour ahead, possibly giving them 4 hours to notice the mistake. I'm not defending anything else, just seems a little harsh to me. Glad you got it sorted
In reply to Post #15
Not if the result came from his post.
Social media is one of the few things ordinary Joe has in his armory when fighting these companies.
Not if the result came from his post.
Social media is one of the few things ordinary Joe has in his armory when fighting these companies.
In reply to Post #25
Not if the result came from his post
I doubt it did, the guys at CL are far too busy to get involved in this bowlocks
They do monitor the Facebook group though
Not if the result came from his post
I doubt it did, the guys at CL are far too busy to get involved in this bowlocks
They do monitor the Facebook group though
In reply to Post #26
Too busy to get involved in this forum I can agree but if it's brought to their attention then a £69 refund is a small price to pay rather than be dragged into a dispute that could find its way to on to Facebook
Too busy to get involved in this forum I can agree but if it's brought to their attention then a £69 refund is a small price to pay rather than be dragged into a dispute that could find its way to on to Facebook