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FR Custom Reels (59 posts / 9,895 views)
Dan78 Dan78
Posts: 273
Post #16 21 Mar 2021 11:31
0
In reply to Post #15
I agree mate. In the same time he has had my reels I have had three SS3000s serviced with loads of other bits done, and the guy had to source a new body as the courier snapped one of the feet. Even all of that only took 10 weeks. It is the lack of communication. How hard is it to provide tracking info? I completely understand all the potential issues around Brexit, but to be told the paperwork is wrong also isn't acceptable when he clearly raves about doing 50 reels a week.

I'm really at a loss as to what to do next
TheFrost
Posts: 13
Post #17 5 May 2021 14:54
0
Hello everyone,

I'm sorry to say this but this guy seems to be a scammer (and I have all the logs that can prove what I'm about to write): in october 2020 I contacted him asking about his custom Tripod; he answered immediately and after a short chat I ordered 2 rod pods from him for a total of 700eu. I paid the total amount. Long story short: still waiting to get them. This guy doesn't want to answer to my phone calls, nor my sms or whatsapp messages. I repeatedly asked him an update about my order or to give me my money back. All he was able to do is answering one time by whatsapp that he already answered to me by email (not true). I can't understand why people behave like this. He stole from me 700eu. I asked a german friend to write him asking for some reels and he answered within a few minutes telling that he can do the job. He took the money and simply disappeared. I'm disgusted with what he did: we all are anglers and share the same passion, stealing money from each other is really sad..
yonny yonny
Posts: 7,934
Post #18 5 May 2021 15:02
0
In reply to Post #17
He can be tricky to deal with but he's no thief. I'm sure there's more to this than meets the eye.
TheFrost
Posts: 13
Post #19 5 May 2021 15:09
0
In reply to Post #18
What do you mean? During these months I justified to myself everything, thinking that probably it's due to COVID, or something bad happened to him etc.. but after 7 months of total absence, of total reluctance to answer to my calls/messages/etc I've come to the conclusion that I will never see my money back again nor the items I ordered
yonny yonny
Posts: 7,934
Post #20 5 May 2021 15:24
0
In reply to Post #19
It's no secret he's terrible at communicating but there's no shortage of customers happy with the products supplied. I'm one of them. I just think it's odd that after several years of keeping the customers happy (eventually.....) suddenly he's a thief and a conman.
Did you check your junk mail? And have you called the cops?
Halfcentury
Posts: 1,284
Post #21 5 May 2021 15:26
0
In reply to Post #20
Suddenly! 7 months with zero communication. Hmmmm.
TheFrost
Posts: 13
Post #23 5 May 2021 15:36
0
In reply to Post #20
I understand your position, and tbh the list of happy customers was the main reason I decided to ask him to build me the tripods. I just sent you a PM with a screenshot about the PayPal transaction and the multiple calls I sent to him, so you can judge by yourself. If it's not enough I can provide you with the logs (even screenshots) of our WhatsApp conversation. I still haven't called the cops, but will do If this situation does not unblock.

"there's more to this than meets the eye": I hope so and I'm willing to hear what's going on..all he has to do is answer to the phone, or by sms, email, whatsapp...I'm a father of 3 and I'm very busy, but still it's hard for me to believe that one cannot find 2 minutes to answer to a new customer that has sent you 700eu for 2 items that you were ready to dispatch within 15 working days (his words)
yonny yonny
Posts: 7,934
Post #24 5 May 2021 15:38
0
In reply to Post #21
Agree it's totally outrageous mate but there are literally hundreds if not thousands of guys that use him regularly and end up happy albeit after a long wait. He has a big following and you don't get that by stealing off customers.

Of course I could be wrong but for years he's been about and I've used him on a couple of occasions without issues (apart from comms).

TheFrost, can't see the pics in your link and tbh don't want to get involved. I do hope you get it sorted somehow though mate
TheFrost
Posts: 13
Post #25 5 May 2021 15:45
0
Will see..for the moment all I have is a huge list of virtually satisfied customers, this thread where it seems that there's a problem with this guy and 700eu less

Anyway, I hope that I'm the only one who deserved this special treatment and that he can satisfy other customers

https://i.postimg.cc/h4TZ4GTJ/Untitled.png
yonny yonny
Posts: 7,934
Post #26 5 May 2021 16:02
0
In reply to Post #25
You could try posting on the public FB page, Frank tends to get back to guys pretty quick on there.
TheFrost
Posts: 13
Post #27 5 May 2021 16:08
0
Good idea. Don't have a Facebook account but will create one and will write to him. Still can't understand why he can't answer to WhatsApp, SMS or phone calls (at least mine..) but will answer on Facebook.. but will try: what have I got to lose?
Spod Spod
Posts: 13,415
Post #28 5 May 2021 16:20
0
Always seems to be a problem when ordering from a bespoke company, (although there are exceptions of course) they get inundated with orders, comms suffer and they go to ground.
TheFrost
Posts: 13
Post #29 5 May 2021 16:25
0
Here we are:

https://i.postimg.cc/nh8gxwdJ/Untitled2.png
TheFrost
Posts: 13
Post #30 5 May 2021 16:30
0
..and suddenly:

https://i.postimg.cc/xjvtHT5W/Untitled3.png

puff! Disappeared!

Will contact the police in the next days. I really hope that we can solve this thing in a normal way.
shane24 shane24
Posts: 904
Post #31 5 May 2021 19:07
0
In reply to Post #30
Can't you just submit a claim through PayPal to get the money back?
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